HP Elitebook Folio 9470 m: questions of W7 to W10 - SD card reader & mouse driver device nonfunctional system + Base + BIOS admin pwd

Hello

I just upgraded my HP Elitebook 9470 m from Windows 7 to Windows 10. I have the following problems:

1. base system device driver is missing

When in Device Manager, warning sign. Troubleshooting cannot find driver. HP Support Assistant or the other.

Hardware ID are

PCI\VEN_197B & DEV_2392 & SUBSYS_18DF103C & REV_30
PCI\VEN_197B & DEV_2392 & SUBSYS_18DF103C
PCI\VEN_197B & DEV_2392 & CC_088000
PCI\VEN_197B & DEV_2392 & CC_0880

2. SD card reader not working not

I installed the latest driver (in the HP Web page) see below.

TITLE: Alcor Micro pilot smart card reader

VERSION: 1.7.43.22

SoftPaq NUMBER: SP71725

REPLACESP71304, no

ENTRY INTO FORCE: 29/07/2015

CATEGORY: Driver - storage

SD card reader does not respond when SD card in and causes Explorer to stop working. In addition, whenever I have input SD card, internet (wifi) seems to stop working

3 mouse issues

I installed the latest driver (in the HP Web page) see below.

TITLE: Mouse Synaptics Driver
VERSION: 19.0.12.0

SoftPaq NUMBER: SP72041
REPLACES: none, none
ENTRY INTO FORCE: 23/07/2015
CATEGORY: Driver - keyboard, mouse and input devices

Left stick button behave strangely. When you click to open a new tab in Chrome, it opens several or a - maximizes the window.

4 admin password of BIOS

I tried to install the update from the following BIOS

TITLE: HP Notebook System BIOS Update

VERSION: F.62

SoftPaq NUMBER: SP74061
ENTRY INTO force: 31 October 2015
CATEGORY: BIOS
SSM SUPPORTED: YES

SUPPORTED DEVICES: N/A

However, it asks me the password of the BIOS, and I seem to have forgotten. Launching (F7) HP SpareKey, it turns out that my BIOS user has a SpareKey enabled, but the user admin does not work. I'm looking for the BIOS password to install the BIOS update?

I read responses indicating 'Reset BIOS default', or unpower battery CMOS. However, I have a dual boot with Ubuntu which I fear breaking. And I can't afford that as this is the only perfect way to use my laptop (compared to W10).

Any help is appreciated.

Thank you

David

Hello:

You need the driver for the base system device JMicron card reader.

The media JMicron card reader driver allows the card slot multimedia integrated in the laptop models running a supported operating system.

FTP://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63637.exe

This would be the only issue that I can help you.

You need to contact HP technical support to get a sort of BIOS file they will send you to unlock the BIOS P / w.

I forgot what they call it.  Explain the situation... you need to unlock/reset the BIOS password you forgot.

There is a history tab of revision on the file of the mouse driver that displays the newer versions you may want to try...

http://h20565.www2.HP.com/hpsc/SWD/public/detail?swItemId=ob_167606_1#tab-history

Tags: Notebooks

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