HP Elitebook Folio 9470 m: questions of W7 to W10 - SD card reader &; mouse driver device nonfunctional system + Base + BIOS admin pwd
Hello
I just upgraded my HP Elitebook 9470 m from Windows 7 to Windows 10. I have the following problems:
1. base system device driver is missing
When in Device Manager, warning sign. Troubleshooting cannot find driver. HP Support Assistant or the other.
Hardware ID are
PCI\VEN_197B & DEV_2392 & SUBSYS_18DF103C & REV_30
PCI\VEN_197B & DEV_2392 & SUBSYS_18DF103C
PCI\VEN_197B & DEV_2392 & CC_088000
PCI\VEN_197B & DEV_2392 & CC_0880
2. SD card reader not working not
I installed the latest driver (in the HP Web page) see below.
TITLE: Alcor Micro pilot smart card reader
VERSION: 1.7.43.22
SoftPaq NUMBER: SP71725
REPLACESP71304, no
ENTRY INTO FORCE: 29/07/2015
CATEGORY: Driver - storage
SD card reader does not respond when SD card in and causes Explorer to stop working. In addition, whenever I have input SD card, internet (wifi) seems to stop working
3 mouse issues
I installed the latest driver (in the HP Web page) see below.
TITLE: Mouse Synaptics Driver
VERSION: 19.0.12.0
SoftPaq NUMBER: SP72041
REPLACES: none, none
ENTRY INTO FORCE: 23/07/2015
CATEGORY: Driver - keyboard, mouse and input devices
Left stick button behave strangely. When you click to open a new tab in Chrome, it opens several or a - maximizes the window.
4 admin password of BIOS
I tried to install the update from the following BIOS
TITLE: HP Notebook System BIOS Update
VERSION: F.62
SoftPaq NUMBER: SP74061
ENTRY INTO force: 31 October 2015
CATEGORY: BIOS
SSM SUPPORTED: YES
SUPPORTED DEVICES: N/A
However, it asks me the password of the BIOS, and I seem to have forgotten. Launching (F7) HP SpareKey, it turns out that my BIOS user has a SpareKey enabled, but the user admin does not work. I'm looking for the BIOS password to install the BIOS update?
I read responses indicating 'Reset BIOS default', or unpower battery CMOS. However, I have a dual boot with Ubuntu which I fear breaking. And I can't afford that as this is the only perfect way to use my laptop (compared to W10).
Any help is appreciated.
Thank you
David
Hello:
You need the driver for the base system device JMicron card reader.
The media JMicron card reader driver allows the card slot multimedia integrated in the laptop models running a supported operating system.
FTP://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63637.exe
This would be the only issue that I can help you.
You need to contact HP technical support to get a sort of BIOS file they will send you to unlock the BIOS P / w.
I forgot what they call it. Explain the situation... you need to unlock/reset the BIOS password you forgot.
There is a history tab of revision on the file of the mouse driver that displays the newer versions you may want to try...
http://h20565.www2.HP.com/hpsc/SWD/public/detail?swItemId=ob_167606_1#tab-history
Tags: Notebooks
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