Problems with InDesign crashing at startup
Has been given that no problem with InDesign just updated to InDesign Version 11.3.0.34 today and hangs at startup still occur. I'm on Windows 7, x 64, and here is the dialog box that comes with the crash:
Problem event name: APPCRASH
Application name: InDesign.exe
Application version: 11.3.0.34
Application timestamp: 56d9d456
Fault Module name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Timestamp of Module error: 524f83ff
Exception code: 40000015
Exception offset: 0000000000074a 46
OS version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information 1: e96d
More information 2: e96d168a708a894f776ffcb3f038a604
3 more information: 097b
Additional information 4: 097b8b1ab74f149a6b0612c51d8ce8e2
HELLLLLP!
Thank you ladies. Our technology has been able to understand. Preference files has been corrupted. Returned to the last versions preferences files. Everything is good.
Tags: InDesign
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Path: / Applications/Adobe InDesign 2015/Adobe InDesign 2015.app/Contents/MacOS/Adobe InDesign 2015 CC CC CC
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Windows Crash-report:
(Sorry in German)
Protokollname: Application
What: Application error
Reference: 25.04.2012 12:52:42
Event ID: 1000
Aufgabenkategorie: (100)
Ebony: Fehler
Schlusselworter:Klassisch
Benutzer: Non applicable
Computer: thePC.Domain.de
Description:
Fehlerhaften der application name: InDesign.exe, Version: 7.5.2.318, Zeitstempel: 0x4e7abc6a
Name the module fehlerhaften: Public.dll, Version: 7.5.2.318, Zeitstempel: 0x4e7abab8
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0005a4c5
The process fehlerhaften ID: 0x13e0
Startzeit der fehlerhaften application: 0x01cd22d18776ff96
Der fehlerhaften application path: C:\Program Files (x 86) \Adobe\Adobe InDesign CS5.5\InDesign.exe
The fehlerhaften module path: C:\Program Files (x 86) \Adobe\Adobe InDesign CS5.5\Public.dll
Berichtskennung: c7c52f96-8ec4-11e1-88fe-5404a6b271a8
Event-XML:
"< event xmlns ="http://schemas.microsoft.com/win/2004/08/events/event">."
<>System
< name of the provider = 'Error of Application' / >
< qualifiers EventID = '0' > 1000 < / EventID >
< niv.2 > < / level >
< task > 100 < / task >
< Keywords > 0 x 80000000000000 < / keywords >
< TimeCreated SystemTime = "" 2012-04 - 25 T 10: 52:42.000000000Z "/ >"
< EventRecordID > 2390 < / EventRecordID >
Application of < channel > < / Channel >
thePC.Domain.de < computer > < / computer >
< security / >
< / system >
< EventData >
InDesign.exe < data > < / data >
< data > 7.5.2.318 < / data >
< data > 4e7abc6a < / data >
Public.dll < data > < / data >
< data > 7.5.2.318 < / data >
< data > 4e7abab8 < / data >
c0000005 < data > < / data >
< data > 0005a4c5 < / data >
13e0 < data > < / data >
< data > 01cd22d18776ff96 < / data >
< data > C:\Program Files (x 86) \Adobe\Adobe InDesign CS5.5\InDesign.exe < / data >
< data > C:\Program Files (x 86) \Adobe\Adobe InDesign CS5.5\Public.dll < / data >
< data > c7c52f96-8ec4-11e1-88fe-5404a6b271a8 < / data >
< / EventData >
< / event >
Protokollname: Application
What: Windows Error Reporting
Reference: 25.04.2012 12:52:48
Event ID: 1001
Aufgabenkategorie:keine
Ebony: information
Schlusselworter:Klassisch
Benutzer: Non applicable
Computer: thePC.domain.de
Description:
Fehlerbucket 2657703298, Typ 1
Ereignisname: APPCRASH
Antwort: Non available
CAB-Datei-ID: 0
Problemsignatur:
P1: InDesign.exe
P2: 7.5.2.318
P3: 4e7abc6a
P4: Public.dll
P5: 7.5.2.318
P6: 4e7abab8
P7: c0000005
P8: 0005a4c5
P9:
P10:
Angefugte Dateien:
C:\Users\vw\AppData\Local\Temp\WERC9B9.tmp.WERInternalMetadata.XML
Sharp Dateien einen yesterday are:
C:\Users\vw\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_InDesign.exe_70e681 c8b8b04f6561ae7b4ba2ecf97f905f8b_0724df9a
Analysesymbol:
Es wird nach einer Lösung gesucht Rubis: 0
Report ID: c7c52f96-8ec4-11e1-88fe-5404a6b271a8
Berichtstatus: 0
Event-XML:
"< event xmlns ="http://schemas.microsoft.com/win/2004/08/events/event">."
<>System
< name of the provider = "Windows Error Reporting" / >
< qualifiers EventID = '0' > 1001 < / EventID >
< level > 4 < / level >
< task > 0 < / task >
< Keywords > 0 x 80000000000000 < / keywords >
< TimeCreated SystemTime = "" 2012-04 - 25 T 10: 52:48.000000000Z "/ >"
< EventRecordID > 2391 < / EventRecordID >
Application of < channel > < / Channel >
thePC.domain.de < computer > < / computer >
< security / >
< / system >
< EventData >
< data > 2657703298 < / data >
data <>1 < / data >
< data > APPCRASH < / data >
< data > non available < / data >
< data > 0 < / data >
InDesign.exe < data > < / data >
< data > 7.5.2.318 < / data >
< data > 4e7abc6a < / data >
Public.dll < data > < / data >
< data > 7.5.2.318 < / data >
< data > 4e7abab8 < / data >
c0000005 < data > < / data >
< data > 0005a4c5 < / data >
< data >
< / data >
< data >
< / data >
< data >
C:\Users\vw\AppData\Local\Temp\WERC9B9.tmp.WERInternalMetadata.XML < / data >
_70e681c8b8b04f6561ae7b4ba2ecf97f905f8b_0724df9a C:\Users\vw\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_InDesign.exe < data > < / data >
< data >
< / data >
< data > 0 < / data >
< data > c7c52f96-8ec4-11e1-88fe-5404a6b271a8 < / data >
< data > 0 < / data >
< / EventData >
< / event >
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