Problems with product for Satellite L450 recovery

Hello

I had a big problem with my L450 D and was advised by the provider of the guarantee to use the product recovery disc. I did it but I can't pass the following command:

x:\Windows\System32 >

Can someone tell me what this means and how I can get past to continue with the recovery of the product on my laptop please?

Thank you very much

Hello

have you tried to restore from image of hard drive?

http://forums.computers.Toshiba-Europe.com/forums/Ann.jspa?annID=58

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