Problems with the Microsoft updates do not install it.

I have a new laptop HP DV6 with Windows 7.  I also have protection of Norton 360 on this machine, as well as the Microsoft Office 2010 beta on this computer.  From the beginning to use the new system, I receive regular automatic update of Windows to download updates; which I host regularly.  The next day, I installed Office 2010 - beta, I got two reviews of next update:

1. Update for Microsoft Office 2010 file Validation - beta (KB976133), 32-bit expansion
2 update for Microsoft Works 9 (KB967044)

The problem I'm having is that when I try to install these updates, I get the following error message for downloads once they do not install:

CODE 646 Windows update encountered an unknown error.

None of the available online or troubleshooting fixes seem to work, and automatic update of Windows continues to find and warn me about updates to these 2.  The same problem occurs whenever I try to install downloads.

Tonight, I got 2 other notice of update as well as the 2 that will not be installed; at the present time, all other updates seems to install just fine. For (at least) one of these updates of the problem seems to be a security update, my system runs into a problem installing them because of the software Norton 360?  Any help you can give me to get these updates installed or quit appearing through Windows automatic updates?

Thank you

Marc, please post here for assistance: ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

Similar Questions

  • I have a problem with the Windows updates do not install it.

    Windows updates do not install.

    You receive errors related to updates?

    1. Open Windows Update by clicking the Start button, all programs and then click Windows Update.
    2. In the left pane, click view update history.
    3. Find an update for Windows that has failed to install, and then double-click the update to view more information. Updates that have failed to install will display failed under status, next to the name of update.
    4. In the Windows Update dialog box, next to the details of the error, review the error code for the update has failed.
    5. Follow the links in the Windows Update dialog box under more information or help and Support to resolve the problem, then try to reinstall updates by using Windows Update in Control Panel or by mail with the error code and maybe someone may be able to help others.

    Windows update General troubleshooting


    How to reset the Windows Update settings?

    Diagnose and fix common problems with Windows Update automatically

    Cannot install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

    Troubleshooting Windows Update or Microsoft Update when you are repeatedly offered an update

    Clean boot and run Windows Update:

  • I have a problem with the Microsoft Fixit does not.

    Original title: MR FIX IT don't BLOODY STOP 2 DAYS now STILL Won't STOP

    I've got Mr fix it opens and it won't go away even after I run another he said nothing wrong, it is on win/7, he has recently installed explore 10 and I installed domalq to take a peek and I can't uninstall it keeps on asking I want to uninstall visual c when I try to get rid of it.

    I initially run on it to check for problems of slowness and, eventually, he did not mention an and it's happening all over the world know


    You can ask your question in the Microsoft Fix it Center - NOT for general support questions:

    Thank you.

  • Problem with the Microsoft updates

    My CQ61 under Windows 7 Home Premium, rejects most updates Microsoft (installation failure). Is this normal or should it be corrected?

    You can have a running program that is interfering with Windows Update, perform a clean boot, then try Windows update while in a clean boot state.

    To start own in Windows 7 and Vista

    Access the System Configuration utility

    A. Click Start, type msconfig in the search box and press enter
    Configure selective startup options

    1. on the general tab, select Selective startup

    2 uncheck load startup items

    3. Select the Services tab

    4. check hide all Microsoft services

    5. click on disable all the

    6. click on OK

    7. click on restart

    B. After completing the necessary steps, restore your normal boot system as follows:

    1. click on start, type msconfig in the search box and press enter

    2. on the general tab, select Normal startup

    3. click on Ok

    4. click on Yes, when asked to restart your computer

  • Microsoft Management Console error: this function is not supported on this system. Also noticed that the automatic updates did not install it and returned error 80070005.

    Original title: Microsoft Management Console this feature only is not supported on this system

    I am running Vista 32 bit Business since an administrator account.

    Recently, I noticed that the automatic updates did not install it and returned error 80070005.   After investigation, I found that I could not open mmc at all and always get the message "this function no is not supported on this system.  No major changes have been made to the configuration to trigger it and I can't watch the event log because it is in the MMC.
    I have studied this question in line and tool the following actions, which none worked:
    carried out a complete antivirus scan (I use Commodo internet security)
    created another account administrator
    has run SFC (no problem)
    has run the registry cleaner (no problem)
    has run msconfig.exe and disabled all the startup process
    updated windows right click and run as administrator
    Started in safe mode and tried all above
    After that, I don't know where to go... it doesn't seem to be a download for Windows vista to reinstall mmc.
    I have about 50 updates critical, sitting in my windows update that can not install because of this problem.  Can anyone help?

    Hello Helpmehelpme,

    First, I would check since it is professional Vista was that computer on a field of work or it was already on an area of work? There may be group policies that are in place that prevent to run MMC.

    When did start to happening? Is there anything new on the system which has been introduced into the environment (software, hardware)?

    This thread gives a few steps trying to the original poster that you can't have.

  • Suddenly have messy with the Microsoft Updates site?

    I ALWAYS successfully used the update site that both Express automatically and personalized for items of hardware or software. Maybe I made a few changes to my Win XP Tablet settings or my settings of IE 8?

    So, if I do a custom rather than formal, the site detects some updates to install. It is the first time 6. I checked 5 & countered the Bing Office thing since I use Google Search.

    Downloaded all 5, he took to always install 1. After a long period of time (15 minutes?), I canceled with the Task Manager. The results were so only got 1 installed and does not have 4.

    So, I started on after support in Internet Explorer.

    Now, Custom found 4. Yet once, I checked all, but Bing. This time, he quickly crossed download since those were probably already in a certain place of temporary files on my tablet. Then, once more, it took to install always the 1st and I finally had to force my way with the Task Manager.

    Now, the site says:

    * Summary of the installation

    Success: 0

    Failed: 4

    Remaining: 0

    The following updates were not installed:

    Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x 86 (KB2600217)

    Root certificates update for Windows XP [may 2013] (KB931125)

    Office of Bing v1.3

    Update definition for Microsoft Security Essentials - KB2310138 (definition of 1.153.994.0)


    #1 how to install these updates?

    #2 what is going wrong here which caused all this too happen?

    I ALWAYS successfully used the update site that both Express automatically and personalized for the pieces of software or material [without encountering any problems]...

    Your history of validation [and you the know I am familiar with your history to post here] suggests that this is not always the case, Jeff; for example, (October 29, 2012)

    That being said...

    Desktop KB2600217 & Bing v1.3 are both updates optionalnot security (Yes, even if they are offered as Important updates). Be sure to hide them & move on with your life.

    As long as your current definitions of MSE (by the MSE Update tab) has no more than 72 hours old, don't hesitate to hide optional MSE definitions updates (KB2310138) also offered. [1]

    Now, another CUSTOM scanner, uncheck the box & hide ("do not show me these updates ') optional updates, I quoted above then see if you can install the updated root certificates (KB931125) as a standalone update; Follow all the instructions.

    Tip: with the exception of the updates for Office, do not install any other optional updates or any optional hardware updates .

    Reply to this post with a status report.


    [1] see this FAQ updates of definitions of MSE-online

  • I can't uninstall all of the programs on my computer. Also the windows updates do not install. Windows Vista Service Pack 2 for x 64-based systems (KB948465)

    I think I have problems arising from the Windows updates do not install it.

    I can't uninstall all the programs already on the computer - I get the message "Please wait while the current program is finshed uninstall or changed" on every single program.

    Also, anything with an authorisation button freezes as son as I click on it without the authorization window popping up. for example. the clock or the managed task advanced details.

    This has led to problems trying to install other software for example. I tried to install a game that failed, because the .NET framework 4 would not install.



    You can follow below link that can help you to solve your problem:

    Troubleshoot installing or uninstalling programs

    I suggest you follow the steps in the Microsoft KB article for your problem of update.

    How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues

  • Problem with the microsoft ISATAP adapter.

    Original title: DEVICE DISC


    I continue to told to reinstall the legacy player.

    Problem with the microsoft ISATAP card reader. Do not understand this.

    Myrna Hello,
    Thanks for choosing the Microsoft forums.
    I would like to know some information about the problem so that we can help you further.
    1. What is the brand and model of the computer?
    2. are you on ISTAP adapter yellow exclamation?
    3. are you an error code during the installation of the drivers for the adapter ISTAP?
    4. what he invites you to reinstall the device driver?

    I would suggest trying the following methods and check if they work for you.

    Method 1:
    Uninstall and reinstall the device in Device Manager.
    Steps to uninstall the device:
    1. start.
    2. in the search box type run.
    3. in the Run dialog box, type devmgmt.msc and press on enter key.
    4 locate Microsoft ISTAP peripheral adapter.
    5. right click on the device and select uninstall.
    6 restart the computer so that the changes occur.
    Pilots should be re-installed automatically after the computer restarts.
    Method 2:
    Try to update the latest drivers for the card and check if it helps, here is the link:
    Updated a hardware driver that is not working properly ' t-work correctly

    Method 3:

    Automatically get recommended drivers and updates for your hardware

    Hope this information is useful. Please let us know if the problem persists, we will be happy to help you further.
    Thank you.

  • Anyone know if there is a problem with the "Windows Update" site? Since May 11, 2010...

    Anyone know if there is a problem with the "Windows Update" site? As of May 11, 2010 I could not access it for 2 days now.  I get an error report indicating that he has a "problem with the site '... Not sure if it's my computer or the site itself. I just need to check updates and download them. I would be grateful for any feedback...  Thank you!
    ~ Jenifer

    It is without a doubt.  There were a few patches published today, and I was able to update all my machines successfully.  This looks more like a virus problem.  Have you run a virus scan recently?  Many times, if you are infected the virus will prevent you to access Windows Update.

    You can also use Microsoft Fix It to reset the Windows Update components:  This could also be your problem.

    Let me know how it goes,


  • Problem with the WIndows Update page

    I am running Windows XP with Service pack 3. Microsoft Security essentials is the security system. When trying to run Windows Update using Internet Explorer 8, at the point of the page is to check that if my system is the correct update software, the page fails, finally displaying the message "Internet Explorer has stopped to try to restore this Web site. It seems that the Web site continues to be a problem. "This is repeated each time I have repeat the initial attempt, or click 'Back to the site' on the error page. Is the problem with the Microsoft web page (the address is ) or on my computer?

    When I try to run Windows Update... to the point that the page is to check If my system is correct, update software the page can't...  Is the problem with the web page of Microsoft ( ) or on my computer?

    You are correct George: whenever you access the site Windows or Microsoft Update, Windows Update will take care of updating itself. that is, it looks for updates available from the Windows Update Agent or the customer allows you to update your system.

    Since June 21, 2012 a WUA new version 7. 6. 7600. 256 aired by WU to automatically update itself its version now aged 7. 4. 7600. 226 .

    The problem you see may occur when there is a version mismatch of the file with the Windows Update Agent files, which is a mixture of old files with the new files. This is due to an installation "or damaged."

    You can take a look at your windowsupdate.log file located in your WINDOWS directory, to check the error codes - missing files or failling updated files (especially c:\windows\system32\wuapi.dll, wups2.dll, c:\windows\system32\wups.dll or wuweb.dll).

    You must re-register or re - install files WU in order to obtain the Service Windows Update works again. Try here:


    Trust that this assistance.

  • I am also having the same problem with the same updates. I have Windows XP SP3 and it's updates with the problem.

    I am also having the same problem with the same updates. I have Windows XP SP3 and it's updates with the problem.

    Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x 86 (KB2572073)
    A security update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x 86 (KB2518864)
    Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x 86 (KB2633880)

    They all install properly but switches back to windows update to install. It's some kind of loop.

    Hi billy73,

    In addition, if you still have questions, please take a look at the thread similar here with a solution as possible.

    I hope this helps!

  • It keeps telling me that the required updates are not installed... I have already installed SP2 and restarted my computer TWICE. Please help me!

    He continues to tell me that the required updates are not installed in order to download and run Internet Explorer 9... I have already installed SP2 and restarted my computer TWICE.  Please help me!

    I wouldn't bother downloading it, but I need for a course that is only compatible with IE9... He is constantly telling me that "Setup does not support this pack", even if the sine qua non pack has been installed!

    Hi stephprice,

    I suggest you follow the articles provided below and check if it helps.

  • There is a problem with the Microsoft Teredo Tunneling adapter driver. The driver must be reinstalled.

    I notice that I need to solve problems for my computer.  The message said: there is a problem with the Microsoft Teredo Tunneling adapter driver. The driver must be installed.  One of the options is to reinstall the driver.  I tried, but it did not.  What is this adapter, and how should I do if the error message goes away?

    There is a problem with the Microsoft Teredo Tunneling adapter driver. The driver must be reinstalled.
    The device information
    Name: Microsoft Teredo Tunneling adapter
    ID: ROOT\ * TEREDO\0000
    Error code: 10
    Reinstall the device driver
    There is a problem with the Microsoft Teredo Tunneling adapter driver. Reinstall the driver may resolve this issue.
    Problem with the PnP devices
    There are problems with some devices PnP. Windows will take additional steps to continue troubleshooting these devices.
    It is a known problem if you have Zone alarm installed.  If you have installed remove it at least to check

    To disable Teredo tunneling 6to4 interface open an elevated command prompt and type

    netsh interface set terredo disabled state.
    To re - install
    1. Click on start.
    2. Type Device Manager in the start search box, and then open it.
    3. Click the Action tab on top and click Add legacy hardware
      then click next and next again, he will then scan and find nothing then click on the screen after that.
      Wait a minute and you will see a list of devices appear, scroll and select network adapters and click Next, then in the left column choose Microsoft then in the right hand column scroll down and choose Microsoft Teredo Tunneling adapter, and then click Next and it will install it.
      To check simply do as it is set to show hidden devices right click on the Device Manager right click view, then show hidden devices.
  • WinHlp32.exe KB917607 error: the following updates were not installed.

    Original title:

    WinHlp32.exe for Windows 7

    I have Windows 7, 64 Bit and downloaded the WinHlp32.exe - Windows6 version. 1-KB917607-x 64.msu. During the initialization of the installation, all right. When he moved, he said "the following updates were not installed. Update for Windows (KB917607). "All I can do at this point is to close the program, and my problem is not fixed.

    Run Microsoft Fixit leave of the following and then try to install the update:

  • When I try to establish a wifi connection, it shows that the problem with the network card is not fixed. How can I solve this problem?

    When I try to establish a wifi connection, it shows that the problem with the network card is not fixed. How can I solve this problem?


    Thank you for writing to Microsoft Communities.

    Until we start troubleshooting on this issue please provides us additional information by answering a few questions, this will help us better solutions to the problems.

    1. What is the full error message do you get?

    2. are - that you be able to access or connect to the Internet via wired?

    3 have there been recent changes to the computer before the show?

    Please go ahead and follow the steps mentioned and later a update on the State of the question.

    Method 1:
    Try to run the network troubleshooters. Check if it enumerates and helps resolve the errors.

    Method 2: If the problem persists, try to follow the steps from the link.

    In the Windows wireless network connection problems:

    Check this link for more information:

    How can I troubleshoot network card?

    Why can't I connect to the Internet?

    Please follow these recommended steps and post if you still experience the problem.

Maybe you are looking for