problems with the windows xp Setup program

When you try to re - install my dongle broadband o2, a bubble appears on my screen saying "Windows service install could not be accessed. This can occur if you are running Windows in safe mode {I don't believe is the case here}, or if Windows install is not installed correctly. I've had this problem for over a week now, and it becomes quite frustrating because I can't access the internet while the problem remains.

Hi alexrussell,

1. did you of recent changes on the computer?

2 are you able to install other programs on the computer?

See the below Microsoft article and try the steps mentioned, check if it helps.

Error message when you try to add or remove a program on a computer that is running Windows XP or Windows Server 2003: "the Windows Installer service is not to be accessible.

http://support.Microsoft.com/kb/315346

I hope this helps!

Halima S - Microsoft technical support.

Tags: Windows

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