Probook450G3: question sleep/put into hibernation

I did a fresh install of windows 10Prox64 on this laptop which is originally pre-loaded with windows7 Prox64. I installed the drivers on the disc included. now, every time the laptop into hibernation or sleep I can't wake him up - the screen blinks several times then turns white. Nothing comes on the screen even not the mouse pointer. I can only continue by making a forced power off feeding and when I start her works normally as long as he does not sleep. I installed all the updates driver/Windows with the same result. Is there something else I can try other than to return to HP?

HI Lotto,

Please download and install the software HP support assistant from this link:

http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html?JumpID=va_r602_us/en/any/PSG/pl_ot_ob_ds_pd/hpsupportassistant_cc/DT & _sm_au_ = i7VQZMWMQRfwpVps

It will help to identify and correct the missing drivers and updates also.

This link also contains manuals on how to use HP Support Assistant. Make sure that you are connected to the internet during this operation.

If this does not work, you can try to reset your power options "by default" in the microsoft windows system.

and in the end, as a workaround, you can modifty power plan options to avoid hibbernation or standby mode.

Tags: Notebooks

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