Program windows not fully displayed - cannot see the buttons
Problem:
1. After selecting the program HP PC Recovery CD/DVD Creator, the Welcome window appears but is not displayed entirely. The portions and right at the bottom of the window are transparent. I don't see other buttons that I should be able to select. I also try to use the program end button (red box with white x) located on the top right of the window, and the program will not end. To close the program, I have to finish the process via the Windows Task Manager.
2. when the HP automatic update alert window returns to the part at the bottom right of my office, letting me know that updates are available and to ask if I would like to install the updates, the alert window is not completely visible. I don't see other buttons that I should be able to select.
3. in both cases (1 and 2), if I place my pointer over the window and select Enter then the program will proceed to the next step. If a pedagogical (pop-up) window on the top of the main window of the program, I am able to see this pop-up window in its entirety, and then select options as needed.
Question: What is the cause? How can they be corrected?
Thanks in advance for any input. Please see information system below.
-Angela
old computer: HP Pavilion PU131AV / a1050y, Intel Pentium 4 CPU 3.20 GHz, 2 GB RAM, Windows XP MCE, SP3 32-bit, Nvidia GeForce 6600
new computer: HPE-180 t, Windows 7 Pro (64 bit), Nvidia GeForce GT 220, Intel Core i7 - 930 quad-core CPU @ 2.80 GHz, 8 GB of RAM
Hello
It is a known issue and the difficulty there is in the link below.
http://support.HP.com/us-en/document/c00595956
Hope this helps for you...
Tags: HP Desktops
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