Proof of purchase with no response
First, sony customer service is outsourced and is a nightmare to work with. The Lady on the phone barely spoke English and refused to listen to what I had to say. She adheres to her script and wouldn't let me speak to a Manager and refuses to understand that I had a 18 month warranty, not a guarantee of 12 months. After 45 minutes, I'm done with a file number and an email to send my proof of purchase ([email protected]). There has been no email confirmation or contact after my phone call. I expect a higher level of a company as big as Sony.
I have a XBR65X850A
File number - E61394917
Hi CagleUSAF, thanks for your message. I'll send you a message private about it. Kind regards
Tags: Customer Relations
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