I have a proof of purchase of my Adobe CC license, but according to the site and the app I'm in a free trial. I just got a new Mac and everything transferred and has been using the application on an old PC for a while so I'm not sure is this is what is ca
I have a proof of purchase of my Adobe CC license, but according to the site and the app I'm in a free trial. I just got a new Mac and all transferred to an older Mac and has been using the application on an old PC for a while so I'm not sure is what is causing my problem. I have bank statements indicating payments of my subscription to Adobe for this product update.
Hi Seth,
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Hope this helps!
Tags: Adobe
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This is an open forum, not Adobe support... Click below to contact Adobe staff for help
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