PROTECT the blackBerry BLACKBERRY Smartphones

Hello

I just changed a BB Curve 9360 a Bold 9900.

On the 9360, I had installed (and it worked very well) the BB Protect app.

On my new "BOLD", I downloaded the application of the BB world but

-protect the bb icon does not appear in the downloaded application file

-in my world APP translates and installed

what I did:

during the first installation of the application, it appeared a message (please forgive my English, I am not native language) which can be translated in: pending installation

I've disinstalled program, re boot the phone and retelecharge the application

I uninstalled and reinstalled several times, but nothing has changed

No idea what to do? I need to have the application installed correctly

Thanks in advance

Hello and welcome to the community!

I can't say for sure, but please use this method to check whether the application is or is not installed on your BB:

  • KB10040 How to view or delete applications on a BlackBerry smartphone

If it is not installed and inside the AppWorld says 'Setup', then something else may be wrong. So, first of all please try this:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

In addition, you can try this sequence:

(1) to remove from your BB AppWorld

  • KB10040 How to view or delete applications on a BlackBerry smartphone
  • He asks to restart the BB,

(2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

3) install a new copy of AppWorld (on your BB)

(4) restart another Batt-sweater

(5) see if you can now successfully install the application.

Also, make sure that you do not use of any custom theme while you test this out. If they for some reason, hiding the app, it may be the cause. In addition, don't forget to watch all the folders and subfolders to the home screen and make sure you have "show all" active looking application icon (assuming that the app is otherwise reported as installed).

See you soon!

Tags: BlackBerry Smartphones

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