Oh the blackBerry Smartphone help me, I had a lot of problems with my brand new BB bold 9870

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• Could get a new router block printing? We had a lot of problems with the computer in the last week and a half. Bought new router and now the printer does not print. :-(

  (1) we went to DirecTV. Then the same day, our internet computer is down. I asked our current provider, Suddenlink, to let them know we had them to another - but we wanted to keep for the internet.

  (2) called DirecTV to investigate why our internet went down at the same time they installed? They said that they did nothing to cause that. We waited 5 days to make out and also install the third TV that was promised. The second tech gave things a lookover and said, once again, that there is nothing unusual during their passage to cause the problem.

  (3) called Suddenlink. They said it was the router. Called the people of Netgear. They said that the router was too old. We needed to pay an exorbitant sum for support and when I told him I'd rather just buy a new router and get free technical support for 90 days... and I personally do not have the credit cards in that time. (it's my mother s equip and I wonder it for the computer) when the guy told me that he could help and hung up on us, even though I was pleading for him to wait until I put my mother on the phone. (I'm in my 40s... not a kid).

  (4) Suddenlink called a few days later, when we got a new router (netgear brand NO!) Installed and I noticed that the 'ready' light was not 'on' on the modem. Their technology has said that he would check and call us in a few minutes. He did not.

  (5) the next day I called Suddenlink AGAIN. This time, I got a really nice customer service agent. She said she would send someone to check on it. It turns out that they had disconnected when I had called to pass only the TV.

  (6) in any case, we are finally online... only now... I can't the printer to work. :-(  This has worked before.  Could it be caused by the different router? I don't know about these things. I didn't even know what it was until someone at Radio Shack has explained to me. (I was not about to buy one at Wal-Mart - these poor people). The printer is a Canon Pixma MX340. We love him. The only thing is that it is difficult to clear the tasks or to reset. The only way to really do that is to simply pull the plug, unfortunately and restart the computer. But hey, it's a great printer, better than HP.

  We are under vista. The router is a Linksys wifi (which we have) N300 model E900.

  Of course I appreciate any help you can give. God bless you!

  Michelle and Ruth.

  Hello

  Thanks for posting in the Microsoft Community.

  I understand that you are facing problems with the printer in Windows Vista.

  I imagine the inconvenience that you are experiencing. I will definitely help you with this.

  Please follow the steps in the link.

  Solve printer problems

  http://Windows.Microsoft.com/en-in/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

• BlackBerry Smartphones WhatsApp messenger message history and memory card problem

  Hello BlackBerry

  I just moved a user of symbian from nokia to user BB

  I bought a new curve BB 9360 and installed a micro sd 32 GB inside card and worked well but I had a lot of problems with the unit it self and I had to replace it with another and I did today. (the same thing and I took my 32 GB card and replaced in my again just to save time of re photos and files to the new address.)

  I have installed whatsapp on the first via app world

  He did and has worked very well and worked the message history

  But today, when I installed whatsapp on my second one (appliance) successfully

  I opened the settings and found that the message history is set to media card

  but there is an error indicating that a file is not found or missing

  and when I cat no message history is saved as he says at every summit a message message history chat is disabled

  memory card is to play

  Note that: my memory card is new and working and worked very well on the previous model of the same device

  and yes I can access photos and music

  Please help I'm new to BB

  Hello hmthepirate

  I already did, but nobody answered me so far

  but I managed to fix it my self

  Here's what I did

  1 - update appworld

  which resolved many questions about app world

  2 - app world offered an update to whatsapp Worm worm (2.6xx) (2.7.xx) so I've updated and voilla it solved the problem, so far, no error and it works

  Thank you very much

• BlackBerry smartphones HELP! -Application error 606

  I'm relatively new to the whole community of smartphone, and I fear I actually broke my Blackberry!

  I noticed that e softwareupdated was available for my Blackberry, so I chose to download it. The problem is my phone kept freezing in the process, and I was getting a little impatient. Finally, my phone told me that there was not enough memory, so I should delete some applications to make room. So I selected a few to remove, and my phone froze AGAIN. Now, if at all, it has frozen or not, I'm not sure... Maybe I'm too impatient for the life of a smartphone.

  In any case, I decided to take out the battery to reset the phone, I have grown really tired and has to work in the morning, I so wanted to just turn my phone and turn it on again, put my wake up and go to sleep. As I just re - turn the phone on, it starts to load up as it usually does, then a screen appears:

  "Blackberry 5.0.0.496 platform.

  Then it lists a whole bunch of items in the phone, in alphabetical order, the first being "Addressbook."

  Then, in seconds, the screen goes all white and a small message will appear "Error App 606" and it gives me the only option of resetting my phone. I click on reset, and it's a cycle... The phone seems to be loading as it normally would, and then he'll come back to this screen of the Blackberry platform, then the App error 606.

  I ring my network provider in the morning to see if they can help me, but I was wondering if anyone of you here would know about this at all? I feel so stupid for the cause!

  Hi xxjadey_babyxx

  If your device is not detected so you had to force the detection of your device by using the Application Loader. But remember in this process you will lose all data on your device, I hope you have your backup device, follow this Knowledge Base to recover your device:

  KB10144 :How to force detect the BlackBerry smartphone using the Application Loader.

   

  Please try it and let us know of your progress.

   

   

  Prince

  ______________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• What developer support options are available for the development of Java for the BlackBerry Smartphone?

  What developer support options are available for the development of Java for the BlackBerry Smartphone?

  What plans are available?

  Who can I contact with to register a support plan?

  One of the evangelists 'Developer' RIM working outside South Africa, I think, so there should be someone local you can talk too.  If you message Mark Sohm (the RIM name you will see a lot on the forum - MSohm), with your e-mail address and it ask to put you in contact with the Developer Evangelist in SA, which should help.  You can tell Mark to ask me if he needs clarification.  Do not promise anything either but I hope that something will happen.

• Protect the blackBerry Smartphones BB and device password

  I just read a message on a stolen blackberry, and protect the response of BB, it's something all ready on the phone or you have to load it down, and you can also protect your device with a password that you need to enter it every time you have the keyboard loacked and enough when you activated your phone market?

  Hi flossyatk,

  Please take a look at the Blackberry Bold 9900 through the user guide, hopefully it will help a lot, also have a look at How to maximize the battery life and available memory on the BlackBerry smartphone .

  Good luck

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry smartphones help on my 9650

  Pls help my phone hangs and sometimes its White wallpaper with error info nd will restart my device... I'm tired pls help

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• My new Bb 8330 Says JUM error 513 blackBerry smartphones help me

  Help, please... This is my first bb and im new on this, I don't know what is happening, I tried to download something for my bb 8330 for the Desktop Manager and it asks me the password and I entered the wrong password and now my screen went all white and it says JUM ERROR 513 and under him It says RESET. Only option I have is to click just the reset but then it just keeps going back to the same screen. Help, please! What is going, and what can I do to get my phone back to how it was? Thanks in advance

  forget to mention!

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3
  

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• BlackBerry smartphones help me

  can someone help me my blackberry strom isn't the top flashes a fire and then the red light comes on and it keeps doint this

  I recommend that you try to update the software on the phone.

  http://us.BlackBerry.com/support/installpc.jsp

  If you get stuck, then force detect the BlackBerry smartphone using the Application Loader
  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10144

• BlackBerry Smartphones help please error 552 more being not recognized by computer on 8520

  Hello

  I was wondering if someone could help I have tried everything to fix the error 552 on my curve 8520 but nothing works, and now the phone will not connect to my laptop, I tried apploader now it says device current is updated, office says unable to connect to the device (from the outset) software and the phone does nothing except sitting on a white screen with "software reloading 552" written on it.

  Could someone please help?

  Hi Davidemmy2

  Welcome to the Forums of the BlackBerry Support

  As your device does not detect that you can try the Application loader to force detection of your device to load the operating system, please see the Knowledge Base Article:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  But remember, in this process, you will lose all data in your device, I hope you have your backup.

  Further information: KB18751 : error "Reload Software: 552" appears on the smart phone BlackBerry.

• The blackBerry Smartphone keyboard lock

  I've updated my blackberry 8520 and now lost my keyboard lock and also can't get my apps on my wifi but can be downloaded on my phone when out and about, can anyone help?

  KB21380 - lock icon is missing from the start screen on the BlackBerry smartphone

• Option to email pop/net for the blackBerry Smartphones No.

  Hoping someone would be able to help me. I received recently a 9000 "BOLD" hand to a colleague and I just connected with Vodafone.

  However, that's when I discovered a huge problem - is not an option to implement another thing than to the e-mail of the company, and I just ordinary pop and Web email accounts. The wizard appears only with the "BlackBerry Enterprise Server" option.

  I tried to register with the host but Routing Table which is not arranged things.

  I also installed the desktop software and tried to update its software without result.

  Someone at - it e-mail-oriented a different idea of what I can do on receipt of email on my smartphone? It kills me!

  calbiry wrote:

  Someone at - it e-mail-oriented a different idea of what I can do on receipt of email on my smartphone? It kills me!

  Do you have a data Plan BlackBerry enabled on your account with your carrier or mobile provider?

  You have to, to get the push RIM email functions you are looking for, as well as services of BlackBerry data such as the Web browser, Facebook for BlackBerry, BlackBerry Messenger and much more.

  Then, call your carrier a inquire to have the BlackBerry data Plan added to your account.

  Good luck.

• Response of the blackBerry Smartphones can not email!

  Suddenly, since I've updated my BB 8520, I find I can send and receive email - but do not answer them!  Any ideas as to why?

  Hello and welcome to the community!

  After updates or then get email of wobbly, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• For the blackBerry Smartphones Reset network settings

  Hello

  I was wondering if anyone can tell me how to reset the network settings on a Blackberry Curve 8520, I can find on how to do a complete reset but not a network reset. Your would be much appreciated.

  Thank you very much

  RocknRollTim

  N.. completely different. For your mobile network, with a strong network carrier (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  For the wireless, there is no sort directly 'reset' nothing beyond removing and reconfiguring of the WiFi network configurations. Beyond that, things as device WIPE, reloading the OS, and other very drastic measures would be required. And, important to note, I have no way of knowing if this is really necessary... you did not no matter what description of what happens, so it is not possible to understand your situation and you give more targeted recommendations.

  Good luck!

• BlackBerry Smartphones Help! Trackpad goes upward / downwards when checking for messages!

  My trackpad usually up and down by checking the text messages and whatsapp, but it works normally when checking messages... as it can move up and down in the menu and the internet page, can someone tell me how to fix it? thanksssssss!

  Hello helasws and welcome to the community of BlackBerry Support Forums.

  Sorry to hear that you are having problems with your trackpad.

  To clarify, it doesn't seem to stop the scrolling upwards or downwards when you are in the Messages folder and WhatsApp? On the main home screen you are able to navigate vertically?

  Did you do a restart again by removing the battery?

  Try to perform a Diagnostic self test, as shown in KB16037 using the Self Test application on the BlackBerry smartphone to test the response of the trackpad.

  Let me know the results of the test.

  Thank you!