PS the CS6 hangs on as soon as it opens

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• Illustrator CS6 hangs on 10.8.2 after opening a document

  I worked with Scott W. support, but I thought I would stick this problem here in case someone noticed.

  I have two laptops, a Mac OS 10.6 and a 10.8.2 brand new. Both in Illustrator CS6 installed via the cloud solution thing, and they all have two crash shortly after opening existing documents. The minute I try to change something - move a path, add a layer, anything - Illustrator crashes with the following error message.

  Scott has suggested that I try a secure boot. Indeed, whenever I restart the computer with the SHIFT key is pressed can I use Illustrator until I stopped. I would rather not to reboot my entire machine whenever I need to use Illustrator, and I'll never remember to not accidentally he quit.

  Any idea would be appreciated. The complete stack trace is here: https://gist.github.com/3942450

  Process: Adobe Illustrator [8511]

  Path: / Applications/Adobe Illustrator CS6/Adobe Illustrator Illustrator.app/Contents/MacOS/Adobe

  ID: com.adobe.illustrator

  Version: 714 (16.0.0)

  Code type: X 86-64 (Native)

  Parent process: launchd [222]

  User ID: 501

  Date/time: 2012-10-23 16:11:42.080-0700

  OS version: Mac OS X 10.8.2 (12 c 60)

  Report Version: 10

  Sleep/wake UUID: 499206A0-1DD5-420C-9C45-FF8FAD665F15

  Interval since last report: s 163986

  Crashes since last report: 5

  Per-App interval since last report: 26707 sec

  Per-App crashes since last report: 3

  Anonymous UUID: 31B8F8BA-CB23-BF9F-9958-52FA098F8BCA

  Crashed thread: 0 dispatch queue: com.apple.main - wire

  Exception type: EXC_BREAKPOINT (SIGTRAP)

  Exception codes: 0 x 0000000000000002, 0 x 0000000000000000

  Request for clarification:

  CFRelease() called with NULL *.

  Thread 0 crashed: Dispatch queue: com.apple.main - wire

  0 com.apple.CoreFoundation 0x00007fff8b9ad7d8 CFRelease + 40

  1 com.adobe.dvaui.framework 0x0000000108502a7e dvaui::datatransfer::OS_SendData::~OS_SendData() + 62

  2 com.adobe.illustrator 0x00000001008bee6a 0 x 100000000 + 9170538

  3 com.adobe.illustrator 0x00000001007cafb8 0 x 100000000 + 8171448

  4 com.adobe.illustrator 0x00000001007cc840 0 x 100000000 + 8177728

  5 com.adobe.illustrator 0x00000001007aea1d 0 x 100000000 + 8055325

  6 com.adobe.illustrator 0x00000001007b4d16 0 x 100000000 + 8080662

  7 com.adobe.illustrator 0x000000010079faf4 0 x 100000000 + 7994100

  8 com.adobe.illustrator 0x0000000100753b77 0 x 100000000 + 7682935

  com.Adobe.Illustrator 9 0x0000000100757daf 0 x 100000000 + 7699887

  10 com.adobe.illustrator 0x000000010075808a 0 x 100000000 + 7700618

  11 com.adobe.illustrator 0x00000001007597b9 0 x 100000000 + 7706553

  12 com.adobe.illustrator 0x000000010075f538 0 x 100000000 + 7730488

  13 com.adobe.dvaui.framework 0 x 0000000108597550 dvaui::ui:UI_Node:UI_DispatchMouseEventToLeaf(dvaui::ui::UI_Node*,_dvaui::ui::UI_Node*,_dvaui::ui::MouseEvent_const&) + 112

  14 com.adobe.dvaui.framework 0x000000010859ae92 dvaui::ui::UI_Node::DispatchMouseEvent::operator() (dvaui::ui:UI_Node *, dvaui::ui:UI_Node *, dvacore::geom:PointT < float > const &) const + 194

  15 com.adobe.dvaui.framework 0x00000001085a492c std::pair < bool, dvaui::ui:UI_Node * > dvaui::ui:UI_Node:UI_DispatchMouseEventTowardsLeafT < dvaui::ui:UI_Node:DispatchMouseEv ent > (dvaui::ui:UI_Node:DispatchMouseEvent, dvacore::geom:PointT < float > const &, bool) + 124

  16 com.adobe.dvaui.framework 0x000000010859b0d6 dvaui::ui:UI_Node:UI_DispatchMouseEventTowardsLeaf(dvaui::ui::MouseEvent_const&,_bool) + 86

  17 com.adobe.dvaui.framework 0x000000010859b1df dvaui::ui:UI_Node:UI_DispatchMouseEventToTarget(dvaui::ui::UI_Node*,_dvaui::ui::MouseEvent_const&,_bool) + 175

  18 com.adobe.dvaui.framework 0x000000010859b2a4 dvaui::ui:UI_Node:UI_DispatchMouseEvent(dvaui::ui::MouseEvent_const&,_bool) + 68

  19 com.adobe.dvaui.framework 0x00000001086313f8 dvaui::ui:OS_View:UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent_const&,_bool) + 296

  20 com.adobe.dvaui.framework 0x000000010861c1d1 dvaui::ui:OS_View:UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event_const&) + 321

  21 com.adobe.dvaui.framework 0x000000010863042c dvaui::ui:OS_View:UI_DispatchEvent(dvaui::ui::OS_Event*) + 268

  22 com.adobe.dvaui.framework 0x000000010861b0ff dvaui::ui:OS_View:UI_HandleOSEvent(dvaui::ui::OS_Event*) + 31

  23 com.adobe.dvaui.framework 0x00000001086257e1 dvaui::ui:OS_View:UI_HandlePlatformEvent(NSEvent*) + 65

  24 com.adobe.dvacore.framework 0x0000000107f27e4b int dvacore::config:ErrorManager:ExecuteFunction < sub > (< vacuum > boost::function0 *, void *) + 123

  25 com.adobe.illustrator 0x000000010076620b 0 x 100000000 + 7758347

  26 com.adobe.dvacore.framework 0x0000000107f26eda Sub dvacore::config:ErrorManager:ExecuteFunctionWithTopLevelExceptionHandler < sub > (boost::f unction0 < sub >, bool *) + 250

  27 com.adobe.dvacore.framework 0x0000000107f2a9bd Sub dvacore::config:ExecuteTopLevelFunction < sub > (< vacuum > boost::function0, bool *) + 93

  28 com.adobe.dvaui.framework 0x0000000108629dd4-[DVAMacContainerView mouseDown:] + 148

  29 com.apple.AppKit 0x00007fff86de460e-[NSWindow sendEvent:] + 6853

  30 com.adobe.owl 0x0000000105c03558 OWLRemoveObjCExceptionCallback + 1100

  31 com.adobe.owl 0x0000000105c05961 OWLRemoveObjCExceptionCallback + 10325

  32 com.apple.AppKit 0x00007fff86de0744-[NSApplication sendEvent:] + 5761

  33 com.adobe.dvaui.framework 0x000000010861a145-[DVAMacApplication sendEvent:] + 261

  34 com.adobe.exo.framework 0x0000000108ea01cc-[ExoMacApplication sendEvent:] + 956

  35 com.apple.AppKit 0x00007fff86cf62fa-[NSApplication run] + 636

  36 com.adobe.exo.framework 0x0000000108e9e807 exo::app::OS_AppBase::RunEventLoop() + 55

  37 com.adobe.illustrator 0 x 0000000100764108 0 x 100000000 + 7749896

  38 com.adobe.illustrator 0x0000000100707dda 0 x 100000000 + 7372250

  39 com.adobe.illustrator 0x00000001006f7f24 0 x 100000000 + 7307044

  40 com.adobe.illustrator 0 x 0000000100163028 0 x 100000000 + 1454120

  I FOUND IT!

  I got SIMBL and afloat installed, which are powerful but hacky Mac OS X Windows management tools. After that I downloaded SIMBL and ran the uninstall program and restarted, Illustrator works again.

  It dawned on me that it had to be something, installed, so I created a new user on my laptop and ran Illustrator. I run Illustrator that the new user and it worked!

  I logged as myself. First I tried to disable all the fonts in the user through font book. That did not help.

  Then I used the dtrace command and run Illustrator on both accounts. I used the following command which gives me a nice sorted list of (almost) all files opened by the Illustrator:

  sudo-l

  "/ Applications/Adobe Illustrator CS6/Adobe Illustrator Illustrator.app/Contents/MacOS/Adobe" &!

  Open the sudo dtruss f t Pei ' ps auxww | grep-i Illustrator | grep - v grep | crash - vi grep | AWK ' {print $2} "2 > & 1 | Tee/tmp/log

  # Press ctrl-c.

  Journal of cat | Perl-lne'if (/ open\ ("(.*?)")) \\0/) {print $1}' | egrep - v ' / climbing.4 '. kind | uniq > files

  .. then I compared the two lists of files. In addition to the stuff clear cache, the great thing that my copy of Illustrator seemed to be opening was SIMBL and afloat. As I said, I uninstalled SIMBL and rebooted and voila!

  So happy to finally have corrected it. Between Photoshop and OmniGraffle and a pinch of InkScape, I pretty much replaced Illustrator, but there are moments where I really have to design vector. I'll miss afloat well.

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  • Acrobat: XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 5.7.1. 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
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  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

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