Purchase Adobe CC problem

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• I have purchase Adobe Creative Cloud 12 month prepaid plan. When I enter my code to redeem at the back it is said that his draw. I buy at Fry Electronics in Las Vegas, Nevada.

  I have purchase Adobe Creative Cloud 12 month prepaid plan. When I enter my code to redeem at the back it is said that his draw. I buy at Fry Electronics in Las Vegas, Nevada. How can I sole this problem?

  Please refer to: FAQ: How can I share my membership creative cloud?

• I have a purchased Adobe Creative Suite 3 Design Standard. As I changed my PC, I can't use my original installation CD. I tried to download the programs on the web, but get "COMPONENT INSTALL FAILED" what should I do?

  I have a purchased Adobe Creative Suite 3 Design Standard. As I changed my PC, I can use my original installation CD.

  I tried to download the programs on the web, but get "COMPONENT INSTALL FAILED".

  What should I do?

  Please see:

  Error "problems occurred during installation". CS3

  https://helpx.Adobe.com/Creative-Suite/KB/install-Photoshop-CS3-get-error.html

  I hope this helps.

  Concerning

  Megha Rawat

• How can I activate my purchased Adobe Acrobat Pro XI to win?

  How can I activate my purchased Adobe Acrobat Pro XI to win now that it is downloaded and installed?  Had internet problems when prompted and now can't find?

  You must use the serial number that comes with the purchase to activate the software.  If you have a problem with agress to serial number, you must contact Adobe Support by chat or phone when you have the serial number and activation problems.

  Here is a link to a page with options to help make contact:

  http://www.Adobe.com/support/download-install/supportinfo/

• How can I download (purchase) Adobe DC in German language, being based in Asia?

  Hello. I would like to download language (purchase) Adobe DC in German, being established in Asia (Thailand), which offers the English version only?

  Cloud of swap language http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html can help

• I have an old record of creative adobe 4 elements but it is scratched, but I still have the serial number and it is registered on the site Web of adobe, the problem is that I can't find a way to download version 4

  I have an old record of creative adobe 4 elements but it is scratched, but I still have the serial number and it is registered on the site Web of adobe, the problem is that I can't find a way to download version 4

  on the website it starts only from 9

  If anyone knows a site were I can download this program again post in the comments

  Yves pauwels

  kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  If your version is not included in the above link, I don't know any other source

• just purchased adobe Lightroom version 5.7.1 is - that correct and the latest version thanks

  you just purchased Adobe Lightroom Version 5.7.1 CC is - that correct and the latest version

  No, the latest version is 6.4 Lightroom or Lightroom CC 2015.4

  5.7.1 may, however, the last version that works on your operating system, according to what is your operating system.

• Trying to download my newly purchased Adobe Photoshop elements 14, after clicking on int o 'my account' and 'My orders', the installation guide tells me to click on the order for more information on the product and which works fine as well. However the ne

  Trying to download my newly purchased Adobe Photoshop elements 14, after clicking on int o 'my account' and 'My orders', the installation guide tells me to click on the order for more information on the product and which works fine as well. However, the next step where I press the download button is not possible, because the download button is not there... What should do? Also when I press the "see the recent downloads" and the error message is displayed.

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4|  6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I uninstalled my previous trial version of Adobe Acrobat DC Pro and now the installation of my purchased Adobe Acrobat Standard asked previous S/n

  I uninstalled my previous trial version of Adobe Acrobat DC Pro and now he asked previous S/N during the installation of my purchased Adobe Acrobat Standard and will not let me complete the installation.  I bought this software $150.00 because I have work to do today, now, I have a $150.00 download that not even open a .pdf file.

  you purchased an upgrade from a previous version.  When prompted Select this release candidate and enter its serial number (those eligible version).

  If you do not have a qualifying version, you bought the right product, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

• Newly purchased Adobe Photoshop Lightroom 6 of BestBuy will not load on my Mac

  I have a newly purchased Adobe Photoshop Lightroom 6 disc from BestBuy which will not load on my mac. Disc does nothing except fact noise. It seems to be in good physical condition. Tried to download the program from the Adobe website, but all the numbers on my box or receipt are not enough characters to install. BestBuy called and they said to call Adobe... which has NO customer telephone support for this product.

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• I have two Adobe Id with first ID, I used the trial version. When it expired, I did the second ID and purchased Adobe Acrobat proDC version with monthly subscription. On my first ID it shows now that I have Acrobat pro DC subscription. Second ID (the one

  I have two Adobe Id with first ID, I used the trial version. When it expired, I did the second ID and purchased Adobe Acrobat proDC version with monthly subscription. On my first ID it shows now that I have Acrobat pro DC subscription. Second ID (the one I bought the subscription) shows nothing. Now, during installation by using the ID of the first, all is going well, except using the software. He always says "your trial has expired! Using the ID of the second to make same duration does not work... I can't download the right version. Free trial only. Pleasehelp me. I'm desperate.

  Hi kimmok51975897,

  I will recommend you to contact our customer service team to get this fixed number. Follow this link Contact Customer Care, sign in using your Adobe ID (under which you subscription) & check on "still need help? Contact us' button.

  Kind regards
  Nicos

• How can I purchase Adobe Edge animate for a month? There is no option to choose anywhere.

  How can I purchase Adobe Edge animate for a month? There is no option to choose anywhere.

  I have never done this, but I read that when you subscribe to a regime of selected cloud, such as a program, you can select annual paid every month, or every month

  The monthly package can then be cancelled at any time without penalty... but this IS NOT automatic, you must cancel or you will be charged each month

• Ive bought a new computer and im trying to find a link to install my purchased adobe creative suite 6

  Ive bought a new computer and im trying to find a link to install my purchased adobe creative suite 6, can you help me?

  Hello

  Please visit https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

  Kind regards

  Sheena

• Adobe update problems?

  Since I've updated my Adobe no pdf document is printed from my computer? Adobe update problems?

  First of all, make sure that you have the latest player XI version 11.0.12 installed.

  If this does not help, try the following: open Adobe Reader | Change | Preferences

  • under Documents, change "Show the documents in PDF/A mode" Never
  • under the (enhanced) protection, clear protected at Startup Mode

• I purchased Adobe Premiere Pro CS4 in 2009 for Windows, but now I use an apple computer. Please can you lucky my serial number of the version of windows in a Mac version?

  I purchased Adobe Premiere Pro CS4 in 2009 for Windows, but now I use an apple computer. Please can you lucky my serial number of the version of windows in a Mac version?

  First of all, this isn't Adobe.  This is a user to user forum.  We are customers like you, with the exception of a few employees from Adobe that are similar to.

  Second, Adobe doesn't support a change of platform (operating system) for current software versions, although you can switch to another platform:

  Exchange a product for a different version of the language or platform