purchase confirmed, but still asking me to buy programs to use

Similar Questions

• Hi I bought a creative cloud for business applications downloaded, but still asks me to buy them, it shows the free trial version and has a countdown.

  I can't use Active brushes etc.

  What is the solution?

  Hello

  Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena

• My Lightroom and first trial has expired, I purchased a plan for her, but adobecloud still ask me to BUY, reinstall all apps won't help

  My Lightroom and first trial has expired, I purchased a plan for her, but adobecloud still ask me to BUY, reinstall all apps won't help, time system is allowed.

  Please visit: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html .

  Note: Make sure that reset you the hosts file.

• Plan photography installation in a computer of a second, but it is still asking me to buy again.

  Hello!  I have the plan of photography from adobe directly from Adobe.  I pay every month through my credit card.

  My command #10933799659.

  Today, I have install creative cloud on my second computer and always fail. Creative cloud still ask me to buy it.

  I already sign, but it does not work.

  How can I do?

  Thank you!

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• already, I have first pro is installed on my mac but its asking me to buy or try the free trial of 30 days. I just bought the monthly plan and now its download. should not be somewhere that I can just connect?

  already, I have first pro is installed on my mac but its asking me to buy or try the free trial of 30 days. I just bought the monthly plan and now its download. should not be somewhere that I can just connect?

  Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  Mylenium

• I paid for Converter PDF Acrobat, so I can convert my PDF files into word doc. Because he became CD player, it no longer allows me to convert, but only asking me to buy the whole Acrobat Pro.

  I paid for Converter PDF Acrobat, so I can convert my PDF files into word doc. Because he became CD player, it no longer allows me to convert, but only asking me to buy the whole Acrobat Pro.

  Can someone please answer!

  Have you signed with your Adobe ID?

  [subject moved to cloud Document PDF Services forum]

• I'm trying to timestamp (RFC 3161) a pdf file using my own timestamp server equipment but still get an error: 'invalid certificate for use.

  I'm trying to timestamp (RFC 3161) a pdf file using my own timestamp server equipment but still get an error: 'Invalid certificate for use' (text Original - certificado valido para uso e nao pt_BR:O). How can I get more information on what I'm missing or whats wrong with the certificate?

  I found the answer to my problem: it was linked to the plug of the TSA and its attribute 'Extended Key use '.

  In any case, thanks for your help. Just to answer the questions:

  Version: Adobe Reader XI

  Tried both:

  (A) the time stamp for the signature: signature put under without timestamp and an alert

  (B) the document timestamp: no changes and an alert

• Paid for photoshop and lightroom. But still asking me to purchase.

  I got a trial of photoshop and lightroom. I bought it with a different Adobe ID, but nothing happens. They ask me to buy it again. (I am connected everywhere with the ID with which I bought)

  What should I do now? It's CC photography that I bought. Monthly payment.

  (Apple, macbook)

  I have already spoken on the chat help. But I fixed it after some searching on Google and a lot of trial and error

  Everything works now. Thank you stretch! Very much appreciated.

  Giel

• I had requested to download for free, but do not want to buy program because of the price.  How can I cancel

  I asked for the free trial version, but do not want to buy this product because of the price.  How can I cancel and avoid being charged

  A trial is a trial. Unless you actually bought anything, there is nothing to cancel. If you put the "Buy now" button, contact the support sales to cancel the order.

  Mylenium

• I bought a membership, but he still asks me to buy Acrobat

  Installation, I bought the program, and it still POPs every 5 seconds and wrote 4 days BUY NOW.  I connected and downloaded the program again and when I go to install it, it says "confirm the update to Acrobat Pro, you already have Acrobat installed on your machine. If you continue with this installation will replace the existing copy of Acrobat. Do you want to continue?  I don't want to exhaust both my licenses on a single machine.

  Hi SCOTT,.

  Once you get the pop-up, click license, and then sign in with your Adobe (email id registered with the Adobe id) and the password.

  This should solve the problem. If no market, uninstall Acrobat using Acrobat cleaner: http://labs.adobe.com/downloads/acrobatcleaner.html

  Reinstall Acrobat and save with password and ID Adobe. Make sure that your computer is properly connected to the Internet, without a proxy.

  Kind regards

  Ajlan Huda.

• Old iTunes on the phone of the company accounts have been deleted, but still asked for passwords when updating apps

  How do I completely delete old accounts iTunes from a company phone, so that I can update the required applications? Preference option that does not require a method of removal/reinstall app.

  Thank you

  Apps are always related to the Apple ID and password used to buy. If you want to use an application with a new ID and password, you need to delete and buy with the new code.

• CC has purchased, installed but cannot open any of my programs

  InDesign seems if open but then I get message from Adobe "InDesign CC 2015 has stopped working". Photoshop does not open. I am running Windows 7. Don't know what to try next.  If anyone can help, I'd be mighty grateful.  Thank you!

  For Indesign error, please visit: Adobe InDesign CC 2015 has stopped working

  For the other app, please check if it works:https://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html

  Concerning

  Stéphane

• Paid for my package student CC, but it is still asking for me to pay...

  I paid for my annual student creative cloud package and use Photoshop to the trial, which ends in 3 days. I want to start with the correct version, but it asks me to "buy" it... " How can I get the good worm?

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

• I subscribed the annual plan, but when starting an application, it asks me to buy or start a trial, what can I do?

  Yesterday, I subscribed the annual plan as a student. I downloaded Photoshop, but he asked me to buy or start a trial.

  If it helps, my subscription is the Brazil. And in my Adobe ID, it shows me that I even paid for the first month of subscription.

  Y at - there someone here who could help me with this?

  See you soon.

  Gustavo Muraro

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I canceled my account but still get charged!

  On May 3, I cancelled my CC - confirmed - but still get charged.

  Kamiel salvation,

  Please reach out to support call/chat for claim status and return to cancellation.

  Contact the customer service

  Kind regards

  Sheena