Purge of ISE MnT node running for 6 consecutive days

Hi all

Our ISE 1.1.4 patch 2 MnT node seems to be stuck in the purge of the DB. I get e-mail alerts that say "hourly purge jumped as purge has started execution." Also, when I try to run a backup of the node MnT I get the message. "Cannot submit the full backup when the purge of the data is ongoing."

We received the error 'cursors open maximum exceeded. " When I arrived I have re-synchronized deployment who handed running the services on the node of NCDs. This cleared the error of open cursors but we left where we are now. I was hoping he would liberate itself over time, but it didn't.

All I can think to do is to restart the services of EHT on the terrain node, but I'm a little worried about what could happen if I do this in the middle of a purge. Of course we do not have a recent backup of the terrain (see above), and I wouldn't want to lose historical data.

I did not open a TAC again, if not answers here. We cannot patch or upgrade above 1.1.4 patch 2 because we're waiting on a fix for a bug unrelated.

Any ideas appreciated, thank you.

Hi Leroy Plock,

Let me explain the root cause of the experience, the "hourly purge jumped as purge is already running."

While the hourly purge process is triggered the Terrain node has experienced the problem of open cursors and so as there is no open thread / update a communication of the complete process from purge to purge logic, the hourly purge is hit in the running state.

Her can be solved by changing the people who runs already serving the process to completed status. By cela the next hourly purge process will be triggered automatically.

The alarm you see that purging process is already running is the side effect of the default of the said above CSCuh70984.

Please open a SR with TAC and they help you to address the fix for the purge running alarms.

The reason for seeking to prosecute TAC is that the difficulty is by running the database of SQL queries on your database of NTMS and once that is done, you must restart the services on the node MNT.

Tags: Cisco Security

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