Q10 Q10 blackBerry does not connect to the world of Blackberry. Support hard to find.
my blackberry Q10 is the world opening of blackberry and after opening, it only shows a black screen for a few seconds and closes.
provider tells me to ask the support of blackberry, blackberry site shows: no support given.
just think to throw this phone and switch to android.
on the internet a lot of advice to connect to BBworld music app works is not for me.
First of all, if you bought the Q10 the supplier while they are supposed to support. If they can't solve the problem then they will escalate your case to BlackBerry. So they tell you to contact directly the BlackBerry violates their contract with BlackBerry. This site is NOT an official support channel, but rather a peer to peer support forum, where users like you and me to help each other to solve problems.
Having said that, have you tried to reboot the device by removing the battery? You're on a Wifi or Mobile network? Try a good WiFi.
If none of this works, then you will need to wipe the device and try again. Use BB software link to perform a full backup and then reset the security. Instructions for this are here: http://www.blackberry.com/btsc/KB33591
Once the device is wiped to go through the installation process and connect to the wifi. Then open BBWorld and connect with your BBID. Go at this point and post back how it goes.
Tags: BlackBerry Smartphones
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