QB 2013 multiuser Windows 8 + Trend Micro + Server 2012 field ++ group policy

We have a Windows Server 2012 domain.  Windows 7 and Windows 8 computers are joined to the domain.  All computers are running Trend Micro Worry Free Business Security Standard - client/server anti-virus for Windows Server 2012 areas.  Group Policy Windows Server 2012 has all the disabled Windows Firewall.  Trend Micro worry free Business Security Standard has its firewall also disabled by default.  QuickBooks Database Manager to run from the server.  File doctor confirms connectivity is in place and fully functional.  All other software titles work on computer network with zero problem whatsoever.  The only problem is to Intuit Quickbooks 2013 and the computer of Windows 8.  Windows 7 computers work fine in single and Multi User Mode.  When you try to put Quickbooks 2013 mode multiuser on the computer of Windows 8, the program is sitting there doing nothing.  You're finally at the end of task on the program in order to return to the desktop.  After testing the various components of our computer network to determine the source of the problem (several hours later), I determined that if I download Trend Micro Worry Free Business Security on the computer of Windows 8, Multi User Mode then opens without a problem on the computer of Windows 8.  It's very strange to me that a company the size of Intuit would have this incompatibility with the application very current Trend Micro antivirus.  But keep in mind that the problem only occurs on the computer of Windows 8.  I see an article in the knowledge base and online claiming that you need to open ports in firewall to define a list of approved programs.  The article is obviously written for Trend Micro PC-Cillin - an obsolete product.  My question is: How can I solve this problem with specific Trend Micro worry free Business Security Standard?  There is no closed firewall ports.  The network is wide open.  This is confirmed when I use the file doctor tool to test the ports/connectivity.  I would like to avoid having to uninstall Trend Micro of our entire Windows domain to reflect a problem with a single application on a single operating system using a specific antivirus application.  I hope that Intuit or Trend Micro or Microsoft offers a specific solution for this problem by using a known working solution.  I am an engineer network with 20 years of experience and I already spent at least 7 hours trying to solve this problem.  It is obvious to me that Trend Micro on specifically Windows 8 is done in a way that is somehow interfere with Quickbooks - yet this interference does not occur on Windows 7 computers - even if all the computers in the domain are configured in the exact same way.  Help, please.

Trend Micro Worry Free Business Security Standard 8.0 SP1 has completely solved the problem.  It is strange that the Service Pack did not show up as an alert in the Trend Micro Worry Free Business Standard 8.0 Console Security.  After the installation of SP1 manually, the problem has been resolved.  It is also strange it doesn't seem to be an article in the knowledge base that communicates entirely that this question can exist and that the installation of Trend Micro Worry free Business Security Standard 8.0 SP1 will solve the problem.

Tags: Windows

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