Question of ISE 1.3 MyDevices Portal: you are not owner of this unit

Hello

I am facing a problem with the portal MyDevices.

Recording BYOD-On-Boarding work pretty well, and users to access the network they need to do.

However, when the user accesses the portal MyDevices, some registered devices (which already have access to the network) is shown as "Pending" State. But I do not think that it could be a problem because users can connect at any time and access the network normally.

The problem is: when the user tries to modify or change the State of the device (mark as lost, stolen or Delete), they get the error message "you are not the owner of this unit; It belongs to someone els. "Contact technical support if you need help.

P.S.: users are allways in the face of this error message, despite the device of State pending or registered .

Does someone has faced a problem like this, or have an idea to help me solve it?

Thanks in advance.

Error message attached.

Maybe this bug:https://tools.cisco.com/bugsearch/bug/CSCus79068 ?

We have the same problem with the users in AD in capital letters. But lowercase users can remove and change machines without problem.

Tags: Cisco Security

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