Questions of 'The double' in XP


I have a Dell Optiplex GX520, which has integrated audio.  The sound used to work great, until a recent reformat & reinstalling XP.  Now, the sound quality is very poor and will somehow slow the framerate of videos or any medium which is encoded.

I couldn't quite decipher or describe what I meant (in terms of how quality rang) when I watched the videos; However, I finally tried playing Hitman 47 that I got from and noticed the echoing of each sound sample.  So, I decided that a "doubling of the sounds" was what I meant also in video playback (with a sympathetic ear, he looks like an accurate description of what I hear).
I tried to address this problem using the suggestions I picked up from various sources online, including: Uninstalling the Soundmax driver and let it restart windows - it seemed to work (as I tried to play Hitman 47 and noticed its good) until I restarted again, and he returned to the State of origin; and after a 2nd attempt, it has not produced the same result as it did the first time.
Also, I tried to reinstall the Soundmax driver AND by disabling the Windows Audio service in services.msc.  The result was as his played correctly in Google Chrome video youtube, but in Itunes, video and sound of the music remained poor.
I want drivers SoundMax & Windows audio drivers are competing against each other, and some programs require windows audio while others may if without it and use the Drivers Soundmax; but I can't have both.
Somehow, I was able to reformat and reinstall in the past with success, but not this time.
Thank you!


I suggest you follow the troubleshooting steps are this article and check if it helps.

Sound problems in Microsoft Windows

You can also check with Dell Support:

Tags: Windows

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    iPhotoPhotocast: 7.0 (2010-11-15)

    AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-11) [Support]

    SharePointBrowserPlugin: 14.3.0 - SDK 10.6 (2013-02-09) [Support]

    SiteAdvisor: 2.0 - 10.1 SDK (2015-03-30) [Support]

    JavaAppletPlugin: Java 8 updated 77 03 (2016-04-18) check the version of build

    Safari extensions:

    AdBlock - BetaFish, Inc. - (2016-03-30)

    Add to wishlist Amazon - - (2011-07-09)

    GoodShop - GOODSEARCH LLC - (2013-09-24)

    SiteAdvisor - McAfee - (2015-09-28)

    PIN button - Pinterest, Inc. - (2015-07-03)

    3rd party preference panes:

    Flash Player (2016-04-15) [Support]

    Flip4Mac WMV (2012-05-15) [Support]

    Growl (2015-09-16) [Support]

    Java (2016-04-18) [Support]

    Norton\nQuickMenu (2010-11-16) [Support]

    Trusteer Endpoint Protection (2016-04-18) [Support]

    Time Machine:

    Time Machine not configured!

    Top of page process CPU:

    5% WindowServer

    1% kernel_task

    0% fontd

    0% SymDaemon

    Top of page process of memory:

    445 MB kernel_task

    Mdworker (18) 430 MB

    164 MB Google Reader

    Dropbox 123 MB

    VShieldScanner (4) 66 MB

    Virtual memory information:

    106 MB free RAM

    4.15 GB used RAM (770 MB cache)

    6 MB used Swap

    Diagnostic information:

    April 28, 2016, 22:42:12 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-224212_[redacted].crash

    com.etresoft.EtreCheck - /Applications/

    28 April 2016, 22:21:42 self-test - spent

    April 28, 2016, 19:49:12 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-194912_[redacted].crash

    April 28, 2016, 19:47:10 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-194710_[redacted].crash

    April 28, 2016, 19:38:58 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-193858_[redacted].crash

    April 28, 2016, 19:04:58 ~/Library/Logs/DiagnosticReports/rapportd_2016-04-28-190458_[redacted].crash


    April 28, 2016, 06:06:59 /Library/Logs/DiagnosticReports/Safari_2016-04-28-060659_[redacted].hang


    April 28, 2016, 12:48:04 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-04-28-004804_[redacted].cpu _resource.diag [details]

    / System/Library/CoreServices/SubmitDiagInfo

    April 27, 2016, 22:01:10 /Library/Logs/DiagnosticReports/Safari_2016-04-27-220110_[redacted].hang

    April 27, 2016, 21:57:37 /Library/Logs/DiagnosticReports/Safari_2016-04-27-215737_[redacted].hang

    April 27, 2016, 19:05:50 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-27-190550_[redacted].crash

    April 27, 2016, 06:57:28 ~/Library/Logs/DiagnosticReports/Airmail 2_2016-04-27-065728_ .crash [deleted]

    / Applications/Airmail 2

    26 April 2016, 19:48:11 /Library/Logs/DiagnosticReports/Safari_2016-04-26-194811_[redacted].hang

    Remove all apps viruses you have

    Symantec, McAfee, Norton...


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