Questions regarding the cancellation, terms of use and confusing wording

Hello. While I am very confused and becoming more frustrated, I'll try to keep this civil, as I am well aware that this may very well be a horrible misunderstanding on my part.


After trying - and failing - repeatedly to cancel my subscription to creative cloud, I saw information indicating that I have would be charged

50% of my annual contract remains.


The problem is that is not in the terms of use, I was bound to it by setting my plan.


Legal terms of use | Adobe


It is the document that I was bound to create my account and set up my payment. I know there is no mention of this "obligation" in the terms of use, because I'm actually one of those people who reads the areas of these documents that are relevant to me - namely payment and termination.


I've since read the terms of use of many times and can find no mention of the cancellation of this tax by 50%. In fact, the only mention of any form of payment is a vague mention of "exceptional costs" - but I'm sure anyone would tell you, an exceptional tax is something that you have been charged for but still have to pay, not a potential burden in the future that you may incur.


There is mention of the charge of 50% when purchasing the product, but this is purely in relation to 'this month billing period' - that's what I'm misunderstanding? The idea of being charged for a month for a service I don't use is weird when it's a purely digital product that has no additional cost to the provider, but does relative sense for me at the time - if I get the service for the month, it is logical would be to pay for it.


"you will be charged 50 percent of your remaining contract obligation and your service will continue until the end of the this month billing period.



So I charged my contract of service/remaining half? My service until the end of the month? I am very confused and the wording of this sentence does not help. What is my "the contract obligation left?" - I thought it was paid monthly as part of the "annual plan", renewed annually. What duty should I pay for a service that you provide is no longer?


I realize that this may be entirely my fault and I may have completely misunderstood the faded gray text badly written outside the conditions of use, but even if this is the case and I'm at fault, I understand what I actually agreed, because I'm misunderstanding is obviously something or I'm subject to something not in the terms of use link.


What is - what apart from the addition of the terms of use really mean and how does Adobe justify this? I just want to cancel a service that I pay every month for. He calls an "annual plan" just confuses things; If you provide the service every month and the costs of it every month, and the service ends the month off, so how is it an annual service?

I feel that I am not smart enough to figure out something that should be very simple. If this is part of the terms of use, why is he not inside the terms of use? Any help would be appreciated on what I apparently got myself to.

I was wondering if you looked at the bad terms on the accident. The ones referenced when registering for a subscription. Adobe - General conditions of subscription

Tags: Adobe

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