Queue time absolutely absurd to activate Acrobat

It's the third phone call, all 3 more 45 minutes (why 3? The first 2 I logged out), to activate this product. Unacceptable for a product $400 +. Adobe: If you use the guilty until proven innocent of the licenses, I suggest that you pick up the phone faster.

It is very rare when a current employee of Adobe posts in these forums. More with this new layout of the forum.

While you're waiting (and waiting), here's a letter from the VP of Technical Services on their / customer service.

http://www.Adobe.com/support/open_letter_to_adobe_customers/

Tags: Acrobat

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