Quicken uninstalled after Windows Update

After running Windows Update and install the updates, I discovered that Quicken software I had installed and used on my PC has been uninstalled.

My OS is Windows Vista Premium
After installing updates with Windows Update I couldn't see Quicken to control panel > programs
The Quicken desktop icon disappeared
Quicken has been removed from the start menu
My Quicken data and some (but not all) of the program (x 86) files \Quicken files were still intact

I installed 15 updated 11/1 and 17 updates 31/10. Many have been associated with MS Office, but a few were related to Windows Vista.

Is this behavior (Programs uninstall) a bug in Windows Update?

I would like to avoid that from happening. Any suggestions on how to prevent?

Hi sshostek,

Welcome to the Microsoft Answers community.

This behavior is not a bug in Windows Update.

Download Quicken manually and install it.

To avoid this kind of behavior try to install the updates in clean boot mode.

Follow the steps to enter boot mode:

1. click on start, type msconfig in the search box and press ENTER.

If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

2. in the general tab, click Selective startup.

3. under Selective startup, clear the Load Startup items check box.

4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

5. click on OK.

6. When you are prompted, click on restart.

7. try to update your computer now.

http://support.microsoft.com/kb/331796 . In addition, refer to the section on how to restore your computer to a Normal startup mode

Hope this information is useful.

Let me know if it worked.

Thank you, and in what concerns:

Umesh P - Microsoft Support

Visit our http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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