R6400 has not corrupted Firmware update

I have a router R6400 AC1750. As he tried to update to the latest version of the firmware, the update has failed. Now my routers internet light constantly flashes orange and the light, the router is turned on. In addition, my internet works if plugged directly into the modem. I tried the procedure before and I tried the factory reset button, nothing worked. I have also tried to install the firmware using tfpt, but cannot get the .chk file uncompressed. I tried to use various programs of .chk as CHK-mate and Express Zip decompression, but programs do not recognize the file of the firmware that has been directly downloaded from netgear.com. Is someone can shine some light on this situation? Please help, thanks!

I contacted the Netgear support to get a RMA # so I can get a replacement under warranty. Before receiving my RMA #, the support agent me had to solve several different ways to try to communicate with the router. Once an hour on the phone, I got the RMA and now have a replacement warranty in my possession. Just a tip, the diagnosis is free and I had to pay the shipping costs for the replacement, $17 for the advanced delivery method, it is shipping you and shipping of the defective unit back to them.

Tags: Netgear

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