random freezes for hp Pavilion 15 n042sl

Hi, as the topic I have a laptop hp Pavilion 15 n042sl with Win 8.1 bought in may 2014.

My laptop freeze randomly in a different situation without any nails, start a game or just also in windows folders and only solution is to reboot the entire system.

I try to recovery of the factory setting but nothing has changed.

No virus detected, r

sfc / scannow can't find no error.

waiting for your help, regards

THX u for reply, I found a malware not detected by my antivirus... Hope doesn't freeze more or I'll contact hp support.

Best regards

Tags: Notebooks

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