Chinese PC troubleshooting Windows 7 32-bit slow and random freezes

A user has a Windows 7 PC from Dell's traditional Chinese version.

During the investigation into his slow and problem of slow performance (random freezes), I tried running sfc/scannow in command prompt. However the command stopped at 56% with an error message regarding the protection of resources (sorry it's in Chinese), so the sfc has not completed.

When I tried to start Windows in safe mode, the options menu advanced boot could not be considered. It was only a black screen. Clues? Someone has already tried to uninstall the antivirus software. User customer a lotus notes 8.5 is installed.

People, I thought that random freezing is caused by a failing hard drive, so we replaced the material.

Thanks for reading.

Tags: Windows

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