Re: Blu Ray drive will not play Blu Ray

Hello world

I bought a HP Pavilion Slimline s5395a, with a blu - ray player. However when I tried to play Harry Potter and the relics of death part 1 blu ray using HP mediasmart dvd, he came with a message saying you want to search for updates. If I pressed no or Yes, nothing happens. I also tried to reinstall it to no luck and go to the settings icon on the bottom of program updates, where there is a critical update available, but nothing happens when I try to download it. Hope you can help me with this.

Thanks, Luke

Hi Luke,.

This assumes that you are running Windows 7.

Download and install Revo Uninstaller from the link below.

http://www.revouninstaller.com/download-freeware-version.php

Run revo and use it to uninstall your HP MediaSmart DVD software.  Make a right click on the program icon you want to remove and select uninstall.  During the process, that you may be asked to remove the registry entries, simply select all and then click on remove.  Do the same for any left over files and folders.  Once the uninstall is complete, reboot the PC.

Then, download the latest installer for MediaSmart DVD on the link below and save it to your desktop.

FTP://ftp.HP.com/pub/SoftPaq/sp50501-51000/sp50935.exe

If you do not have an extraction utility installed, download and install 7-Zip.  Right click on the installation program you download, select Extract 7 - Zip, select the files, and then click Ok.  Open the newly extracted folder, open src and scroll down until you see the application setup ( 6th in the background with a size of 310 KB ).  This Application Configuration right click and select "Run as Administrator" to launch the installation.  Once the installation is complete, restart the computer and see if you can now read your Blu - ray discs.

Kind regards

DP - K

Tags: Notebooks

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