Re: Unable to record the extended warranty on a replacement laptop.

I followed the advice of Toshiba and my warranty extended and registered the day I got my laptop. Due to a hardware failure within the first 2 days, my laptop was returned for a replacement again. I saved the new laptop but can't save the extended warranty because it is always linked to the previous mobile phone number.

Toshiba support sent several emails, I am either ignored or asks me to sign up for my new laptop (which I already have). Then how get into the mentality of the Toshiba Corporation and then ask to complete a very simple procedure to transfer my extended warranty on the new laptop?

Or am I asking too much?

Post edited by: DSR

Your old notebook must be removed from the database of Toshiba.
Try to contact Toshiba reuse this mail. Maybe they need several days for a response.

To be honest, this is strange. Many people have two or more laptops from Toshiba and must be able to register extension notebook or guarantee for each of them. for this reason I can't imagine that you are not able to register the second book and extended warranty for it.

Tags: Toshiba

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