Re: URGENT - can't access my creative Cloud Desktop application...

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• URGENT - can not access my creative Cloud Desktop application...

  I tried for hours to re - install the application of Office CC as according to your instructions, I have had to uninstall and reinstall it again once, however, it seems impossible to achieve because there is a problem with your server or something else...

  I did all the steps explained for you as possible solutions but nothing works-this is urgent and I really need a quick action on your side! That's what I get when I try to install reinstall CC Desktop App:

  "Se estan produciendo some problems; intentelo mas nuevo look forward. If el problema, póngase in contacto con support client continuum. »-

  How long do you take to solve this problem?

  Please at least answer immediately as POSSIBLE all who are poster the same question like this affects in a way really hurt our productivity...

  Please give me a joyful ASAP

  Seems that only the application Adobe Cc is not able to connect to the server. The apps still work.

  Please visit: work page to download th?

• I can't reinstall the creative Cloud Desktop Application

  Yes, I checked similar questions!

  I have a CC photography plan and am running Windows 7 Home Premium 64-bit.

  I wanted to update Lightroom for Lightroom 5.71 CC but creative cloud App failed. I tried to reinstall, but it fails with the error code 50.

  I tried to remove the application through Windows Control Panel failed and so I have downloaded and run CC Cleaner approx. creative cloud app will not install

  I have studied this problem on this forum and the Adobe site and I think I've tried everything last week.

  To add to my problems, I had originally a stand-alone version of Lightroom 5 that I considered may be cause of conflict. I've disconnected my account and tried to re, log and my serial number is not accepted!

  I'm totally confused. There seems to be several others affected by similar issues but none of the solutions I've seen seems to work for me.

  Adobes help seems to be missing a little. All users you suggest a solution? I have considered a total uninstall and reinstall, but I am reluctant to go down this path blindly.

  Can anyone offer a solution please?

  This is the relevant content of the lead Creative Cleaner.lof Cloud:

  Gen_WWCombined-en_US-20121017_1230

  [Sun may 03 15:16:54 2015] Please enter (y) for Yes or n for no.... > >

  [Sun may 03 15:16:56 2015] Choose one of the following options to clean:

  [Sun may 03 15:16:56 2015] 1 all

  [Sun may 03 15:16:56 2015] 2 adobe Flash Player 10.2

  [Sun may 03 15:16:56 2015] 3 creative 2014 cloud, cloud creative & CS6 products

  [Sun may 03 15:16:56 2015] 4 creative Cloud 2014 only

  [Sun may 03 15:16:56 2015] 5 creative cloud only

  [Sun may 03 15:16:56 2015] 6 CS6 only

  [Sun may 03 15:16:56 2015] 7 CS5 - CS5.5 - CS6

  [Sun may 03 15:16:56 2015] 8 CS5 - CS5.5

  [Sun may 03 15:16:56 2015] 9 CS3, CS4

  [Sun may 03 15:16:56 2015] 10.  Adobe Id credentials

  [Sun may 03 15:16:56 2015] 11.  Quit smoking

  [Sun may 03 15:16:56 2015] Choice: >

  [Sun may 03 15:17:02 2015] Selected by the user: Creative Cloud 2014 only

  [Sun may 03 15:17:02 2015] Run the command: copy/y call "C:\Program Files (x 86) \Common" "C:\Program Files (x 86) \Common Files\Adobe\backup20150503T151702\pdb.db.

  [Sun may 03 15:17:02 2015] Run the command: copy/y call "C:\Program Files (x 86) \Common" "C:\Program Files (x 86) \Common Files\Adobe\backup20150503T151702\Media_db.db.

  [Sun may 03 15:17:02 2015] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Sun may 03 15:17:02 2015] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Sun may 03 15:17:02 2015] List of products installed on this computer

  [Sun may 03 15:17:02 2015] List of products for cleaning:

  [Sun may 03 15:17:02 2015] 2 {D7A4F897-B20A-42D0-862D-CB5F6DB7391D} Adobe Photoshop CC 2014 Core

  [Sun may 03 15:17:02 2015] 3 {Adobe Lightroom 8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}

  [Sun may 03 15:17:02 2015] Please enter the number of the option of the product to remove; Enter (q) to exit... > >

  [Sun may 03 15:17:05 to 2015] response 1

  [Sun may 03 15:17:05 to 2015] The following products will be deleted: Adobe Creative Cloud Desktop

  [Sun may 03 15:17:05 to 2015] The following product has been selected for removal: Adobe Creative Cloud Desktop

  Please confirm you want to delete the selected product from the database setup.

  [Sun may 03 15:17:05 to 2015] Type (y) to confirm and delete or (n) to quit smoking... > >

  [Sun may 03 15:17:08 2015] Please wait for Adobe Creative Cloud tool cleaner finish...

  [Sun may 03 15:17:08 2015] OSVersion: 64 - bit

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key: Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value: Adobe Creative Cloud

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteValue', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key: Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value: AdobeCEPServiceManager

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteValue', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value: SmsManifestBaseURL

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegOpenKeyEx', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value: SmsUpdateCheckInterval

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegOpenKeyEx', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value: LogLevel

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegOpenKeyEx', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key: CC Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteTree', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Remove the key from registry root: HKCR: AAM

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteTree', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Deletion of registry root: HKCR key:AdobeAAMDetect.AdobeAAMDetect

  [Sun may 03 15:17:08 2015] Deletion of registry root: HKCR key:AdobeAAMDetect.AdobeAAMDetect.1

  [Sun may 03 15:17:08 2015] Deletion of registry root: HKCR key:AdobeAAMDetect.AdobeAAMDetect.2

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteTree', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Shortcut of the CCA was not C:\Users\Public\Desktop\Adobe creative Cloud.lnk

  [Sun may 03 15:17:08 2015] Shortcut of the ACC wasn't C:\ProgramData\Microsoft\Windows\Start Start Cloud.lnk creative

  [Sun may 03 15:17:08 2015] CoreSync custom hook not found

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] Try deleting the folder because the folder still exists

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] Some files could not be cleaned. Please try closing your internet browser and re-run the cleanup tool to complete your cleaning.

  [Sun may 03 15:17:08 2015] Action: Create the folder C:\Program Files (x 86) \Common Files\Adobe\backup20150503T151702 as backup of PDB and DB for this session.

  [Sun may 03 15:17:08 2015] SAVED LOG FILE: C:\Users\Bob\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log

  [Sun may 03 15:17:08 2015] Adobe Creative Cloud tool in cleaning completed successfully

  [Sun may 03 15:17:08 2015]

  [Sun may 03 15:17:08 2015] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Sun may 03 15:17:08 2015].

  [Sun may 03 15:17:08 2015] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.

  [Sun may 03 15:17:08 2015].

  Contact support Adobe by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html

• I can't do the creative cloud desktop application to even open

  I have a dell computer from Office Windows 10. I downloaded the application of CC of adobe desktop and installed. When I click on the desktop icon, nothing happens. I can not open to connect. I have an account with Adobe (I bought the Photo package.

  Hi Peter,.

  Please reinstall the CC application. (DOWNLOAD Adobe Creative Cloud apps |) Trial free Adobe CC )

  Kind regards

  Rahul

• CAN´t open PC Creative Cloud Desktop Application after download/install on Windows 8

  I just managed to finally download and install cloud creatives desktop on window 8 PC application (after using the cleaning tool Adobe CC), but now the won´t of the app open when I double click on the desktop shortcut or icon.

  It seems to hang almost instantly. I have no message

  Right click > click 'run as administrator '.

  If this fails, suspend your antivirus/antimalware programs and try again.

• Cannot install Creative Cloud desktop application. It freezes just at some point.

  I have a brand new machine running Windows 8.1. I don't know much on the card, so if you need more information about my setup, please tell me where to find it.

  I can't install the creative cloud desktop application. It freezes just at some point. I had this problem several months ago. I had a conversation with someone from Adobe, and they had no idea what it was. I then called and the phone was essentially passed around a person trying to figure out what it was. They took my screen, they tried all the stuff I've read in the forums. Finally, I asked for the highest in person at the office and that this person finds a workaround solution that worked for all these months.

  However, now that I tried to update the desktop creative cloud application, the update froze about 40-50% each time, so I uninstalled the creative application of Cloud and then tried to reinstall. Now, I have the same problem that I had several months ago, where when I double click on CreativeCloudSet-Up, and he says it is downloading, it freezes quickly and it's there. No error message, it is there forever until I kill the process. I can't cancel it even properly.

  I have very slow internet. I don't know if that has anything to do with it, but I was download all the CC apps directly on the internet, but since I pay close to $60 a month, I would really like the CC desktop application. I'm sick of every update manually on the download Web site.

  I've read all the threads, empty or packed full of answers, and none of the suggestions seem to help me. Maybe I don't know what I'm doing, but I really don't think not that paying $60 a month should oblige me to play with a bunch of files and cleaners, etc.. I can't believe that this problem has not yet been resolved.

  It might have something to do with my computer? Or my internet provider is blocking something Adobe? I have no idea and I'm honestly so frustrated. I just work every day and spend the rest of the night trying to solve this problem, and I'm sick of it. I call again, because it was a disaster last time. I've been on the line for more than 4 hours, and again, they didn't solve the problem correctly.

  I am desperate and tired of this 100%.

  Nothing? Is there no solution to my problem? Have no choice but to cancel my subscription? Software piracy Adobe would me much less worry than that, and this isn't the way it should be.

• Can I access my creative cloud of any computer account?

  Can I access my creative cloud of any computer account in order to use my apps?

  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

  You can download the installer for Creative Cloud from here:
  Creative cloud help | Creative cloud desktop.

  After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications

• I downloaded through the creative cloud desktop application but first I open can´t or creation to find on my computer

  I downloaded through the creative cloud desktop application but first I open can´t or creation to find on my computer

  If mac, check your applications > adobe > first pro folder.

  If win, check the program files you > adobe > first pro directory.

• can I understand my Aplications more elderly for example CS4 Creative Cloud Desktop Application?

  can I understand my Aplications more elderly for example CS4 Creative Cloud Desktop Application?

  You should be able to install them on the same machine, but they would not managed programs of CC.

• Windows 7, can't reinstall Creative Cloud desktop application.

  Downloaded last week, subscribed, downloaded LR and Psalm

  PC was able to be infected by malware.

  The necessary system restore.

  Thus, downloaded again... CC will not install... Setup could not initialize. Please download Adobe Support Advisor to detect the problem.

  That no longer exists?

  Tried to delete the previous left behind records of Adobe but always used to install.

  uninstall all cc

  own use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6

  then reinstall.

  If this does not work:

  start at the top and work your way down to apply applicable patches until your problem is solved.

  If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

  If your error is:

  "Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

  first of all, rename folder OOBE OOBE.old.

  to find the OOBE:

  Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

  Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

  Mac os: HD > library > application support of > adobe > caps

  Mac os: USER > library > application support of > adobe > OOB

  If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

  If you use an installation dvd:

  Copy the contents of the drive in a desktop folder and install from this directory.

  If you are using a mac:

  1. try to create a new user account in Mac with administrator privileges.

  2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

  3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

  4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

  5 restart the installation.

  If everything is applicable above fails, check your Setup logs:

  http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

• Missing applications of the Adobe Creative Cloud desktop application tab

  Hi Jeff

  I have the same problem as others here but not of the works of solutions for me. I want Lightroom and paid for it next year.

  It's my creative cloud:

  

  My laptop does not system requirements - I had a Lenovo W540 64bits.

  I tried a reinstall of the creative cloud

  I tried installation on the net but he just said 'Lightroom is now downloading' and this continued all night.

  I tried the newspaper one in

  I tried to delete the contents of the OOBE

  So what to do?

  Is it possible to get the installation for Lightroom as a separate download files?

  Could there be a restriction on those apps since what I use on a company computer - and where to check it?

  Thank you

  Martin

  < deleted by the moderator >

  Hello

  It was almost the answer - have talked just to support and they fixed

  Here's what we did:

  Complete all Adobe processes or restart your machine. (if you can't stop, then check that creative cloud is over. And if you don't finish the CIB broker, then it's not serious)

  Go to C: / / Program Files (X 86) /Common Files/Adobe/OOBE/Configs and delete the folder Configs.

  Now open Creative Cloud Desktop Application.

  This will fix the problem.

  Thank you for your answer

• Panel of apps missing from the creative cloud desktop application

  I can't download apps because the entire application Panel seems to be missing...

  

  Hello

  Please see Creative Cloud Desktop - Apps tab missing - mac

  No Apps on Creative Cloud Desktop (Windows 10) tab

  Missing Creative Cloud Desktop applications tab

  Let us know if this helps!

• Creative cloud desktop application has stopped working

  I had several problems with creative cloud since I moved from CS 5.5. To be honest I spend most of my time trying to convince myself all the CC because benefits that it is intrinsically reliable and most unstable - especially when approaching deadlines. And no matter whether Mac or PC.  I have a Mac at home and a PC at work. Trying to problem solve errors that constantly make my user experience simply horrible.

  This time around the creative Cloud application stopped working a couple of days without apparent reason. I uninstalled the old version and downloaded the latest version, then I could update the other applications. I clicked on the .exe file - absolutely nothing!  All ideas welcome.

  Hello

  See the system requirements system requirements | Adobe Creative Cloud

  You can also consult Re: Creative Cloud Desktop works not?

  Concerning

• Help! Creative cloud desktop application

  Hello

  Im trying to use the desktop application to install some applications from adobe. His jelly and whem it works (after removing the preferences and installation using the suggestion on this thread):

  https://forums.Adobe.com/thread/2058432?q=creative%20cloud%20desktop the download/instalation stops at 42% (Guide to the Hitchhiker in the Easter Galaxy egg!), the solutions on this page does not help (I tried all):

  Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

  What can I do? Return to the moviola? Seriously considering to adopt Decosterd has my main non-linear editing plataform. I got the first, went with Decosterd, trying to come back... But Adobe told me: ' You shan't do this! " Yes, with a British accent. "Help! I need somebody. Help to ! Not only somebody. Help to ! You know I need somebody. Help to !" (also with a British accent!)

  Thank you

  Pedro Rocha

  [Profanity removed... This is a forum family multi...] Watch your language... MOD]

  Please read https://forums.adobe.com/thread/1499014

  -try some steps such as changing browsers and disable your firewall

  -also clear the cache of your browser if you start with a fresh browser

  -check the file hosts for blocked entries https://forums.adobe.com/thread/1912777

  http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.

  https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html

  http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html

  or

  A chat session where an agent can remotely look inside your computer can help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Cloud creative support chat (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Creative Cloud Desktop Application opens only for a short period

  Salvation of Milan. Subscriber creative cloud, CC version 2015.

  My Adobe Creative Cloud Desktop application is properly installed, doesn't appear in the menu bar (El Capitan) Apple and when I double-click the start from the Applications folder, its window opens only for a short period and then closes, so that I can use or update the Adobe applications. How to fix?

  Looking forward working answer, thanks and best regards.

  Sorry for my English. Luciano.

  Hello

  Please follow the links below:

  https://forums.Adobe.com/thread/1830010

  https://forums.Adobe.com/message/7826739

  Hope that helps!

  Kind regards

  Sheena