URGENT - can not access my creative Cloud Desktop application...

Similar Questions

• Re: URGENT - can't access my creative Cloud Desktop application...

  OLA, it happened com meu aplicativo na semana as passou...

  O aplicativo Desinstalei e instalei again, mouse.

  Hoje explain o mesmo problema esta.

  O cloud creative Office nao is conecta.

  TEM acontecido isso com muita said.

  Grato.

  Roberto

  Does not open App | Wheels of progress turn continuously

• I can't reinstall the creative Cloud Desktop Application

  Yes, I checked similar questions!

  I have a CC photography plan and am running Windows 7 Home Premium 64-bit.

  I wanted to update Lightroom for Lightroom 5.71 CC but creative cloud App failed. I tried to reinstall, but it fails with the error code 50.

  I tried to remove the application through Windows Control Panel failed and so I have downloaded and run CC Cleaner approx. creative cloud app will not install

  I have studied this problem on this forum and the Adobe site and I think I've tried everything last week.

  To add to my problems, I had originally a stand-alone version of Lightroom 5 that I considered may be cause of conflict. I've disconnected my account and tried to re, log and my serial number is not accepted!

  I'm totally confused. There seems to be several others affected by similar issues but none of the solutions I've seen seems to work for me.

  Adobes help seems to be missing a little. All users you suggest a solution? I have considered a total uninstall and reinstall, but I am reluctant to go down this path blindly.

  Can anyone offer a solution please?

  This is the relevant content of the lead Creative Cleaner.lof Cloud:

  Gen_WWCombined-en_US-20121017_1230

  [Sun may 03 15:16:54 2015] Please enter (y) for Yes or n for no.... > >

  [Sun may 03 15:16:56 2015] Choose one of the following options to clean:

  [Sun may 03 15:16:56 2015] 1 all

  [Sun may 03 15:16:56 2015] 2 adobe Flash Player 10.2

  [Sun may 03 15:16:56 2015] 3 creative 2014 cloud, cloud creative & CS6 products

  [Sun may 03 15:16:56 2015] 4 creative Cloud 2014 only

  [Sun may 03 15:16:56 2015] 5 creative cloud only

  [Sun may 03 15:16:56 2015] 6 CS6 only

  [Sun may 03 15:16:56 2015] 7 CS5 - CS5.5 - CS6

  [Sun may 03 15:16:56 2015] 8 CS5 - CS5.5

  [Sun may 03 15:16:56 2015] 9 CS3, CS4

  [Sun may 03 15:16:56 2015] 10.  Adobe Id credentials

  [Sun may 03 15:16:56 2015] 11.  Quit smoking

  [Sun may 03 15:16:56 2015] Choice: >

  [Sun may 03 15:17:02 2015] Selected by the user: Creative Cloud 2014 only

  [Sun may 03 15:17:02 2015] Run the command: copy/y call "C:\Program Files (x 86) \Common" "C:\Program Files (x 86) \Common Files\Adobe\backup20150503T151702\pdb.db.

  [Sun may 03 15:17:02 2015] Run the command: copy/y call "C:\Program Files (x 86) \Common" "C:\Program Files (x 86) \Common Files\Adobe\backup20150503T151702\Media_db.db.

  [Sun may 03 15:17:02 2015] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Sun may 03 15:17:02 2015] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Sun may 03 15:17:02 2015] List of products installed on this computer

  [Sun may 03 15:17:02 2015] List of products for cleaning:

  [Sun may 03 15:17:02 2015] 2 {D7A4F897-B20A-42D0-862D-CB5F6DB7391D} Adobe Photoshop CC 2014 Core

  [Sun may 03 15:17:02 2015] 3 {Adobe Lightroom 8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}

  [Sun may 03 15:17:02 2015] Please enter the number of the option of the product to remove; Enter (q) to exit... > >

  [Sun may 03 15:17:05 to 2015] response 1

  [Sun may 03 15:17:05 to 2015] The following products will be deleted: Adobe Creative Cloud Desktop

  [Sun may 03 15:17:05 to 2015] The following product has been selected for removal: Adobe Creative Cloud Desktop

  Please confirm you want to delete the selected product from the database setup.

  [Sun may 03 15:17:05 to 2015] Type (y) to confirm and delete or (n) to quit smoking... > >

  [Sun may 03 15:17:08 2015] Please wait for Adobe Creative Cloud tool cleaner finish...

  [Sun may 03 15:17:08 2015] OSVersion: 64 - bit

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key: Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value: Adobe Creative Cloud

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteValue', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key: Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value: AdobeCEPServiceManager

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteValue', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value: SmsManifestBaseURL

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegOpenKeyEx', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value: SmsUpdateCheckInterval

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegOpenKeyEx', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value: LogLevel

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegOpenKeyEx', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key: CC Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteTree', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Remove the key from registry root: HKCR: AAM

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteTree', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Deletion of registry root: HKCR key:AdobeAAMDetect.AdobeAAMDetect

  [Sun may 03 15:17:08 2015] Deletion of registry root: HKCR key:AdobeAAMDetect.AdobeAAMDetect.1

  [Sun may 03 15:17:08 2015] Deletion of registry root: HKCR key:AdobeAAMDetect.AdobeAAMDetect.2

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteTree', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Shortcut of the CCA was not C:\Users\Public\Desktop\Adobe creative Cloud.lnk

  [Sun may 03 15:17:08 2015] Shortcut of the ACC wasn't C:\ProgramData\Microsoft\Windows\Start Start Cloud.lnk creative

  [Sun may 03 15:17:08 2015] CoreSync custom hook not found

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] Try deleting the folder because the folder still exists

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] Some files could not be cleaned. Please try closing your internet browser and re-run the cleanup tool to complete your cleaning.

  [Sun may 03 15:17:08 2015] Action: Create the folder C:\Program Files (x 86) \Common Files\Adobe\backup20150503T151702 as backup of PDB and DB for this session.

  [Sun may 03 15:17:08 2015] SAVED LOG FILE: C:\Users\Bob\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log

  [Sun may 03 15:17:08 2015] Adobe Creative Cloud tool in cleaning completed successfully

  [Sun may 03 15:17:08 2015]

  [Sun may 03 15:17:08 2015] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Sun may 03 15:17:08 2015].

  [Sun may 03 15:17:08 2015] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.

  [Sun may 03 15:17:08 2015].

  Contact support Adobe by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html

• I can't do the creative cloud desktop application to even open

  I have a dell computer from Office Windows 10. I downloaded the application of CC of adobe desktop and installed. When I click on the desktop icon, nothing happens. I can not open to connect. I have an account with Adobe (I bought the Photo package.

  Hi Peter,.

  Please reinstall the CC application. (DOWNLOAD Adobe Creative Cloud apps |) Trial free Adobe CC )

  Kind regards

  Rahul

• CAN´t open PC Creative Cloud Desktop Application after download/install on Windows 8

  I just managed to finally download and install cloud creatives desktop on window 8 PC application (after using the cleaning tool Adobe CC), but now the won´t of the app open when I double click on the desktop shortcut or icon.

  It seems to hang almost instantly. I have no message

  Right click > click 'run as administrator '.

  If this fails, suspend your antivirus/antimalware programs and try again.

• Cannot install Creative Cloud desktop application. It freezes just at some point.

  I have a brand new machine running Windows 8.1. I don't know much on the card, so if you need more information about my setup, please tell me where to find it.

  I can't install the creative cloud desktop application. It freezes just at some point. I had this problem several months ago. I had a conversation with someone from Adobe, and they had no idea what it was. I then called and the phone was essentially passed around a person trying to figure out what it was. They took my screen, they tried all the stuff I've read in the forums. Finally, I asked for the highest in person at the office and that this person finds a workaround solution that worked for all these months.

  However, now that I tried to update the desktop creative cloud application, the update froze about 40-50% each time, so I uninstalled the creative application of Cloud and then tried to reinstall. Now, I have the same problem that I had several months ago, where when I double click on CreativeCloudSet-Up, and he says it is downloading, it freezes quickly and it's there. No error message, it is there forever until I kill the process. I can't cancel it even properly.

  I have very slow internet. I don't know if that has anything to do with it, but I was download all the CC apps directly on the internet, but since I pay close to $60 a month, I would really like the CC desktop application. I'm sick of every update manually on the download Web site.

  I've read all the threads, empty or packed full of answers, and none of the suggestions seem to help me. Maybe I don't know what I'm doing, but I really don't think not that paying $60 a month should oblige me to play with a bunch of files and cleaners, etc.. I can't believe that this problem has not yet been resolved.

  It might have something to do with my computer? Or my internet provider is blocking something Adobe? I have no idea and I'm honestly so frustrated. I just work every day and spend the rest of the night trying to solve this problem, and I'm sick of it. I call again, because it was a disaster last time. I've been on the line for more than 4 hours, and again, they didn't solve the problem correctly.

  I am desperate and tired of this 100%.

  Nothing? Is there no solution to my problem? Have no choice but to cancel my subscription? Software piracy Adobe would me much less worry than that, and this isn't the way it should be.

• Can I access my creative cloud of any computer account?

  Can I access my creative cloud of any computer account in order to use my apps?

  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

  You can download the installer for Creative Cloud from here:
  Creative cloud help | Creative cloud desktop.

  After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications

• Can not install a creative cloud on the new iMac/Yosemite

  The new iMac has arrived. I used Apple's Migration tools move above all. None of my CC apps will run. I get the pop-up "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud of http://www, adobe.com/go/adobecreativecloudapp. "When I do and run the Setup program, this message appears. Circular.

  I looked in the forums. Could it have something to do that I have installed Java JRE 8 on this machine?

  In any case, how can I install CC on this new machine so I can run the CC apps?

  I finally got it. I had to do a de-install FULL of CC. It is not documented, so here is the log from my chat with Adobe Support. It worked!

  Nathalie: We appreciate your patience and regret the inconvenience because of the high waiting time.

  dkaye: Hey, Midhub!

  dkaye: Théophile!

  Nathalie: You will allow me a moment while I look into your account and check the details.

  Thomas: I understand that you are facing a problem white screen for the creative cloud desktop application, is that correct?

  dkaye: Correct.

  Thomas: Thank you for confirming the issue.

  dkaye: non-empty screen. Wiondow empty in the application of the CC.

  Laurence: I'll be happy to check and help you with this.

  Laurent: I see that we have to do some troubleshooting steps to resolve this issue now.

  dkaye: ok

  Berbachi: On Mac, go to Finder > go > go to folder, and then type ~ / library, press ENTER.

  dkaye: ok

  Theophilus: Please navigate to: Application Support > Adobe.

  dkaye: ok

  Theophilus: Locate the folders below and delete them if they exist:

  Theophilus: 1. OOBE.

  Theophilus: 2 AAMUpdater.

  Theophilus: 3 AdobeApplicationManager.

  dkaye: deleted 1 & 2. #3 not there.

  Theophilus: Now click on the Finder once more then on go > go to folder. This time please type/library press ENTER.

  dkaye: ok

  Theophilus: Access: Application Support > Adobe.

  dkaye: ok

  Theophilus: Locate the folders below and delete them if they exist:

  Theophilus: 1. OOBE.

  Theophilus: 2 AAMUpdater.

  Theophilus: 3 AdobeApplicationManager.

  dkaye: ok

  Theophilus: Click on Go > utilities.

  Theophilus: Locate the folders below and delete them if they exist:

  Theophilus: 1. Adobe Creative Cloud.

  Theophilus: 2 Adobe Application Manager.

  dkaye: go > utilities does not work.

  dkaye: do you mean Applications/Utilities?

  Nathalie: Yes, you are right.

  dkaye: ok

  Nathalie: You have the cleaning tool on your machine?

  dkaye: Yes. should I run it again?

  Theophilus: Check the option "All" at the top of the menu drop down and do the following:

  Theophilus: Select desktop application creative Cloud, then 'selected cleanup.

  Berbachi: Select Adobe application manager for Mac OS X 10.6 and select "selected cleanup.

  dkaye: Creative Cloud did not appear.

  dkaye: ok cleaned Application Manager.

  Thomas: Did you tick the option 'all '. ?

  dkaye: the list is empty.

  dkaye: Yes, all.

  Theophilus: Okay.

  Theophilus: Close the cleaning tool.

  Theophilus: Download the latest version of office of creative cloud with link below:

  dkaye: ok

  Theophilus: Click here.

  dkaye: ok. ready to run.

  Theophilus: Please download and install it.

  dkaye: download...

  Theophilus: Okay.

  dkaye: Ha! Now, I get the login screen. Much better! I'll connect.

  Theophilus: Please let me know.

  dkaye: Hooray! Successful login and I see all the applications. It looks like I can download/install them now, correct?

  Theophilus: Excellent!

  Nathalie: Yes, you are right.

  Theophilus: Is there anything else I can help you?

  dkaye: Ok, so we're all done. Thanks a lot for your help!

  Nathalie: You are welcome, and I am pleased to help you today.

  Nathalie: You receive an email that will contain a link to complete a survey in option to provide your comments on the experience of the support. Your comments are much appreciated.

  Laurence: Please contact Adobe. Good bye.

• Creative cloud desktop application does not start!

  Hello

  Since the upgrade to Windows 10 I was not able to open the creative application of cloud. I uninstalled it and reinstalled and I still have the same. Opens the creative cloud but not has nothing about this except the settings button which opens the dropdown menu with help (no help at all), PIN at the notification area and Quit. Or I can move me, minimize or close it!

  

  See the picture above.

  Advice on getting this much appreciated work.

  Thank you very much.

  Please see:

  Sign-in black screen | Creative cloud desktop application

  Re: Why my desktop creative cloud app is totally blank?

  I hope this helps.

  Concerning

  Megha Rawat

• I can not download no meu Office EU had no notebook, ambay mas para e o Office agora I can not download o creative cloud. alguem me ajuda?

  I can not download no meu Office EU had no notebook, ambay mas para e o Office agora I can not download o creative cloud. alguem me ajuda?

  Hello Roberta,.

  Please refer to the help documents below to download the application Adobe CC:

  Creative cloud to desktop

  Download, install, update or uninstall applications

  In the case of specific error message, please specify.

  Kind regards

  Sheena

• I just brought LR and PS CC but I can not install Adobe Creative cloud due to error code 201 or 214 how can I solve this problem?

  I just brought LR and PS CC but I can not install Adobe Creative cloud due to error code 201 or 214 how can I solve this problem? I try everything but it does not work.

  Hello

  Please see the help document that below that explains the error Code 201:

  Download error, installation or update of Cloud Creative applications

  You can also see the thread below where this issue has been addressed:

  Error 201

  Error 201; CC constantly disconnected desktop application, will not download again

  Kind regards

  Sheena

• can I understand my Aplications more elderly for example CS4 Creative Cloud Desktop Application?

  can I understand my Aplications more elderly for example CS4 Creative Cloud Desktop Application?

  You should be able to install them on the same machine, but they would not managed programs of CC.

• My Creative Cloud Desktop application said that apps that are not installed.

  Important thing to note: I system restored yesterday, that deleted programs I had installed the day before.

  After my previous discussion received no response, I looked for solutions more and found one of only two weeks now has suggested that the OOBE folder I have rename was not correct. I should go in Program Files/Common Files/Adobe and rename the OOBE folder it OOBE_old. While I'm looking for what I am on the phone with a customer service representative I annoyingly do not remember the name that is asking for the remote control of my computer, I am reluctant to give it, of course. So I tell him that I am running this solution, that he says is very well. So I run the solution, and finally, the creative cloud desktop application does not start with a blank screen! In fact, he asked my username and password! I enter and access the normal page in the list of installed applications, etc. Except, there is no trace of the apps installed on my computer, in fact, the creative Cloud Files folder is empty. They are not in my list of installed programs. Because, of course, they were removed yesterday by restoring the system. But, he now doesn't give me the option to reinstall. I tell the customer Rep this service. Then, the customer service representative hangs up on me. Hangs up on me.

  I still don't have a solution, and the man who could have given me one clearly did not bother to do. It is representative of your customer service?

  I care more about this issue, to be perfectly honest.

  For the benefit of any person who has the same problems as me, that's what I did to solve it:

  I run the Adobe CleanerTool to wipe the creative cloud. Then I executed a second time to erase any trace of cloud creative apps. Now! It works! No thanks to the customer service.

• My adobe Application Manager is not updated to Creative Cloud Desktop

  My system is OS X version 10.8.4. I try to update the Application Manager to the creative cloud desktop application, but when I click on the download over the Internet button, it opens Adobe Application Manager... What can I do to install the creative cloud to Desktop App?

  The market of rental with the tilde ~ = the library user; hidden by default on mac 10.7 > read: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html for the steps to find.

  A direct link to the ACC =
  http://prodesigntools.com/trials3/AdobeProducts/KCCC/1/OSX10/CreativeCloudInstaller.dmg (to use this link, click on it to set a cookie on your system http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=us&PID=2159997)

• Hey I have a problem with the library, when I try to enable the creative cloud desktop application it keeps saying "cannot restore the file: C/users/USER name as the location of the file is not available."

  

  This is a double post of a following:

  Hey I have a problem with the library, when I try to enable the creative cloud desktop application it keeps saying "cannot restore the file: C/users/USER name as the location of the file is not available."