Re: Windows 10 cannot connect hp pass using simple

I have the same problem with my dv6 envy after update to windows 10 windows 8.1.  Where can I check updates?

After 3 unsuccessful attempts to install current SimplePass software, I was able to install it.  But still it only allows me to use a PIN or a password on the new version more. SO here's my solution:

I went to my control panel (not the windows settings)

Control Panel > programs > HP SimplePass

Under the SimplePass icon should be a link that says register fingerprints.  Click on this button and it opens SimplePass and this time takes you to a page to register your fingerprints.  I deleted my old footprints in SimplePass and new registrants.

Now if you go into the settings app > account > sign in options, there will be an option to connect using Windows Hello from fingerprints. You can add fingerprints there too if you wish.

Restarted my computer and I managed to connect using my the finger print scanner.

Tags: Notebooks

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