RealConnect Agent Application Error preventing the Internet connection

Our laptop using Windows Vista Home Permium.  When my son logs in to his account, he gets a window titled "Registration.exe Unable to Locate component."  The error message in this window is "the application failed to start because MFC42." DLL was not found.  Reinstalling the application may fix this problem. "When the popup is closed, a Microsoft Windows popup window opens with the message"Agent of RealConnect Application has stopped working.  A problem caused the blocking of the program works correctly.  Windows will close the program and notify you if a solution is available. "Then it is not able to connect to the internet.  This problem started a couple of weeks with his login.  The connection that my husband & I use doesn't have this problem.  Help someone?  Thank you!

Something you have from Windows is the origin of the problem. This isn't a component of Vista. Search on Google for "Agent RealConnect" shows that it is connected with Toshiba, Corel or DataLode. If you have a Toshiba, call their tech support. If you have Corel software, remove startup or uninstall it if you do not use. If none of these things is applicable, the connection of DataLode may indicate malware. Make sure that the computer is clean:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Manage startup:

Start Orb > Search box > type: msconfig and when it appears in the results area above, right-click and choose 'run as administrator '.

If you are prompted for an administrator password or a confirmation, type the password, or click on continue. Then see what is on the Startup tab. You don't need to restart immediately, but next time you do, you will get a dialog box saying that you have used the utility. Usually in Vista it will be blocked by Windows Defender and you will need to enable it so you can then check the box that says in effect, "don't mind to this subject again".

Important - do not use the System Configuration utility to stop the process. Instead, use the Services.

Start Orb > Search box > type: services and when it appears in the area of results above, made a right click and choose 'run as administrator '. Confirm the elevation necessary.

The free Autoruns program is very useful for managing your Startup - http://www.microsoft.com/technet/sysinternals/default.mspx MS - MVP - Elephant Boy computers - Don ' t Panic!

Tags: Windows

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