Received the call from someone claiming to be with Microsoft asking to pay for an upgrade

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• Received a call from someone claiming to be with Microsoft, it is a call or a scam?

  Hi all

  I live in Switzerland, but am British and a mac user (no groans please) although I Mac office installed.
  In any case, tonight I received a call from an Asian woman of this phone number 00441865600154, the 1st time, I pressed the wrong button and cut them but they were recalled to work and she said she was from MS and my computer downloaded hacking software and had it flashed an alert at Microsoft. The line was very very bad and I've been cut called the number back and I just domestic type normal BT mail voice... scam or real?
  MS have the ability to track these things, and how they know my phone number to the House Switzerland?
  
  I am a little freaked by the present, any help would be greatly appreciated.

  It is a scam, Microsoft does not call for end-users, because I don't think that they follow everyone. All calls more like this contempt please and offer the information for them. Total scam.

  They probably bought a list of phone numbers from somewhere or they get telephone directories in Europe. Not too sure about all other methods. That would be my guess.

  I hope this helps.

  Jim

• Not a Question - but a warning about receiving a call from someone claiming to be with Microsoft

  I just got a phone of a person who has identified one a technician for Windows.  He entered a dialogue seermed as if he was familiar with the recent problems with my computer.  (I did several searches online for answers of support recently from this site).  He kept asking questions about allowing their technicians to help me with my computer.  I asked for a callback number.  He couldn't or wouldn't give me a.  The call number is blocked. He finally admitted that he was not related to Microsoft, but rather by a www.onlinebusyexperts.net company. Just a warning do not allow access to your computer or give it to any password, etc..  They are just trying to sell technical support coverage.  This look like a call out of the country, based on the focus, etc.

  Monday, October 1, 2012 18:30:04 + 0000, SUSANNESARABIA wrote:

  I just got a phone of a person who has identified one a technician for Windows.  He entered a dialogue seermed as if he was familiar with the recent problems with my computer.  (I did several searches online for answers of support recently from this site).  He kept asking questions about allowing their technicians to help me with my computer.  I asked for a callback number.  He couldn't or wouldn't give me a.  The call number is blocked. He finally admitted that he was not related to Microsoft, but rather by a http://www.onlinebuyexperts.net company. Just a warning do not allow access to your computer or give it to any password, etc..  They are just trying to sell technical support coverage.

  No, it's much worse that "just try to sell technical support."
  coverage. " It's a complete scam and a very common these days.
  They won't do anything of any value for you, no matter how much you
  pay them. And if you leave them in your computer, who knows what that
  too bad they did here or what they stole confidential information.

  So if you have done so, I highly recommend that you do both of the following
  immediately:

  1 do a clean reinstall of Windows.
  2. change all of your passwords, especially banks or other
  financial sites.
  Ken Blake, Microsoft MVP

• I received the call from someone claiming to be from Microsoft that I had a virus pirate online.

  I was suspicious and told them I couldn't go online at this time.  HOWEVER, I asked if I could call them to the time when I was available and he gave me the 213-221-3528 next number to call back, said his name was Mike.

  I hope this can help you track down these people.  Thank you.

  I think what zigzag3143x is trying to say is that there are a lot of scamming operations all over the world to do this kind of thing - they close down and then spring up somewhere else. Therefore, it is difficult to track them down.

  Keep you aware of the scams is one of the best ways to protect yourself against scams. Anti-virus software, etc. is important, but is only a part to keep you protected.

  This is a forum for public peer support and Microsoft is only a software/hardware company (albeit one who takes security seriously) not a law enforcement agency. To report this to contact your local police or authorities. Please see:

  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

• I received a call from someone claiming to be windows saying that my computer has malaciuos spyware etc on it

  Original title: windows scam

  can u tell me what are all the files in the windows/inf folder, I received a call from someone claiming to be windows saying that my computer has malaciuos spyware etc on it, and they are located in the inf file that is to say the driver FILES the PNF

  Hello

  Of course these are SCAMS!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
  (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
  (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• I received a phone call from someone claiming to be a "Microsoft certified technician.

  I received a phone call from someone claiming to be a "Microsoft certified technician.  Says that Microsoft has received error messages indicating my computer has downloaded many malicious files and wants to end it through my computer.  This happened to someone else?  I guess it's a scam.

  Thank you for this information .my computer is locked. information read to needing a password before you can open your computer. I stopped and will not open up to what some tec watch. I am now on my laptop.

• Received a call from someone claiming to be from Microsoft - error in MS Windows event viewer and warnings

  I just got a phone call from someone claiming to be from Microsoft.  He directed me to go to MS Windows event viewer and County errors and warnings in the Applications and the system section.  Then he asked me to let them access my computer and fix any problems that would be 'crash' of my computer.  When I refused him access said he couldn't help me and hung up.  I do not think that it was Microsoft but are ratings warning and error a problem?  I use Windows XP.

  Kudos to you 1Grizzly, you have made the right choice. Microsoft does not make unsolicited support calls or send emails to customers, offering support.

• I received a call from someone claiming to be a representative of Microsoft

  I just got a call from someone claiming to be a representative of Microsoft to report that my network downloads could be accompanied by unwanted files without my knowledge.  I know it's a scam, but I played along anyway.  The representative asked me to press the keys Ctrl + key Microsoft Logo at the same time.  Of course I hung up immediately, but I can't find in any of my research, what will make this combination of keys.  Can anyone advise, please.  Thank you.

  Original title: what is CTRL + touch Logo Microsoft do?

  It is a scam. This combination of keys does nothing. Then, my guess is that they will tell you that he was supposed to do something and work on you from here to get info on your machine. Microsoft never does unsolicited phone calls.
   
   
  Is calling, Microsoft, a scam?
  http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19
   
  
  It's a real call from Microsoft?
  http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft 
   
  
  Avoid scams to phone for tech support
  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx
   
  
  Do not fall for phony phone technical support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx
   
  
  Aggressive, persistent Windows tech support fraudsters continue to track consumers
  http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

• I received a call from someone claiming to be from Microsoft

  Hello

  07/06/2011 I got a call from someone sounding forign claiming that he was from Microsoft and I had problems [virus]? with my computer, I know not how he got my phone number, I'm very careful with security on the computer, he asked if I was on the count at the moment and I replied that I was not asked if he asked me to open it then that I was in shock to receive such a call I did he asked me to go in on the computer to run a type in... so I did and it asked me to tell him what he read, I read it all to him and he said yes there is that your problem is He didrected me to his site [which turned out be on EBay] and told me that he could fix all my problems, I just had to choose options and we could start and that he guaranteed guaranteed for life , which cost $410.00, I always has been a bit shocked I did he did OK among "technicians", which I did it installed a few programs, of which one has since fallen by report so I received another call from him, but this time I realized that I had been scamed I googled his company, no DIACRITIQUE I googlled a few other things and learned that Microsoft make phone calls to people , so I hung up on him and I deleted from his programs, his name is Junaid Ali with an e-mail address of * address email is removed from the privacy *. I understand that I can write about what I bought, but do you be able to follow him and help others to be taken for a ride

  Thanks and greetings

  Gary

  They were on eBay? You paid by PayPal? Start a dispute resolution with them if you did.

  If you paid by credit card, contact the company as soon as POSSIBLEcredit card.

  Tricky

• I received a call from someone claiming to be Microsoft

  Hi I just got a call that sat I received a call from an unknown number, and identification was called v05110114340010 claims here by Microsoft and that someone has garbage bad download, s to my pc, I told him I don't have a pc I, m using my xbox & ps3 online, he said in an Indian accent how many PCs you have told him I have no , but it ask again me & again once I hung up then, who calls me from this id (v05110114340010) & how can we stop them calling thanks

  On Monday, May 13, 2013 23:23:50 + 0000, edwardmayes wrote:

  Hi I just got a call that sat I received a call from an unknown number, and identification was called v05110114340010 claims here by Microsoft and that someone has garbage bad download, s to my pc, I told him I don't have a pc I, m using my xbox & ps3 online, he said in an Indian accent how many PCs you have told him I have no , but it ask again me & again once I hung up then, who calls me from this id (v05110114340010) & how can we stop them calling thanks

  It's a scam and with all the names and phone numbers, one who has
  become very frequent lately. See
  http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html

  In addition to their money get on your part to do anything of any value,
  If you leave them in your computer, which knows what losses they did are
  where confidential information they stole.

  So if you have done so, I highly recommend that you do both of the following
  immediately:

  1 do a clean reinstall of Windows.

  2. change all of your passwords, especially banks or other
  financial sites.

• Received a call from someone claiming to be Microsoft Support

  Like many others, I received a call from a man who claims he was Microsoft, telling me that my computer was being hacked. I started to see through his bull quickly while I was talking to him, and after research I found confirmation that he indeed was a scam. However after reading the responses I am worrying whether or not I gave him access to my computer. As I was talking to him, I had on my computer, not to do what he told me or visit the page he was trying to direct me, but looking at the probability of this being a scam. My question is to get online while we were connected to the phone I made my system vulnerable? We have DSL and I was wondering if they already have my phone number could they hack into my computer or follow my ISP just connected. I think I'm fine, but now I'm getting paranoid who were able to carve in. It may just be a case of hypochondria computer. Any idea is appreciated. Thank you!

  -Frank

  You should be fine if you did not allow the con artist access to your computer.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  https://krebsonsecurity.com/2012/08/tech-support-phone-scams-surge/

• Received a call from someone claiming to be from Microsoft. What is everything?

  call from 001256781425

  Hello
  today I received a call from 001-256781425 a guy asking to come from a Microsoft technical service (New York accent?)
  I hung up.
  The call came through on my landline in the Netherlands Europe about ten minutes from there. 1.35 local time.
  Please explain?
  Thks,

  Scam artist or try to con money for 'repairs' remote - exposing your computer to all kinds of possibilities of hacking-, or phishing for personal details.

  Threaten them with the FBI if they try again.

• Call from someone claiming to be form Microsoft wanting to access my computer

  Received a call from 1-800-786-0425 saying they were Microsoft and requesting access to my computer.  Indian accent, had large echo phone and not clear.  Search for Microsoft and I noticed that a number of 1-866-769-4258 using Microsoft Canada got another funny telephone survey and Indian accent.  The number of Canadian is legitimate?  I hung up.

  Received a call from 1-800-786-0425 saying they were Microsoft and requesting access to my computer.  Indian accent, had large echo phone and not clear.  Search for Microsoft and I noticed that a number of 1-866-769-4258 using Microsoft Canada got another funny telephone survey and Indian accent.  The number of Canadian is legitimate?  I hung up.

  GOOD. You have made the right choice... hung up.

  Do NOT meet such calls. It is all SCAM.

  Microsoft does not make unsolicited telephone calls.

  Please read a few of these phony support phone calls in the past...

  http://answers.Microsoft.com/en-us/search/search?searchterm=phony+support+phone+calls&CurrentScope.ForumName=&CurrentScope.filter=&askingquestion=false

• I received a call from someone claiming to be the Microsoft.

  Original title: fake call from Microsoft?

  08:30... I just got a call from a man claiming he calls Microsoft (sounded Indian)... He began to tell me that I was apparently the Registrant for windows (bad) and I was loading the garbage in the back on the ground, when I tols him would not discuss anything over the phone with someone when I could not check who they were he got snotty with me  I told her to remove my number from their database and if they called again I account him for harassment... and then he raised his voice so I said how dare you call me at 8:30 in the morning and holler at me!

  
  
  Needless to say that the number was not available when I tried to back ring
  
  
  
  

  MS has no way to tell what is on your PC.  This is another example of the scam usual ' calls trying to access your PC to enter data and make you pay loads of money for "clean."

• I received the call from someone saying that they had been warned of my computer

  original title: I have SOLUTION ON LINE COMPUTER SHUTDOWN.

  I HAVE RECD CALL INDIAN CO. I HAVE SOLUTION, CLAIMING TO BE TECHNICIANS APPROVED WINDOW. TRIED TO CONNECT VIA THE WEBSITE LOGME123 AND AFTER HAVING RECEIVED WARNINGS ON THE WEB SITE OF GOOGLE, I'M NOT SURE IF THIS IS A SCAM. SINCE THAT IT HAS BEEN RINGING ME MORE THAN 6 TIMES NOW FOR ME TO DO ON. IS THIS SAFE?

  These scam calls are usually of a person representing Windows rather than Microsoft, but in any case, the call was nothing else than a phishing attempt! Do not give any information.

  It is a scam! Not to follow their instructions or advice and not to provide ANY information to them.

  Because they use the internet lines and/or phone to complete their fraud, there may be federal agencies in your country who are interested in discovering their calls. Their report directly to the appropriate agency if you feel you can contribute to their arrest and the charges.

  Microsoft do NOT pick up the phone and start dialing customers and never phones/e-mails asking for personal information or asking them to visit a web site! Please do not take into account these calls and hang up immediately.

  Avoid scams that use the Microsoft name fraudulently

  On another note, if you have problems with your computer, please do not hesitate to post a description of the situation and the error messages you received in those forums. We would be happy to help you. (information staff unnecessary or requested !)