Recently I started having problems launching iTunes and QuickTime. Could someone help, please? ___

Here's the launch iTunes error message:

ITunes product

Work Stopped problem

Signature of the problem
Problem event name: APPCRASH
Application name: iTunes.exe
Application version: 8.2.1.6
Application timestamp: 4a5b9bfc
Fault Module name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception code: c0000005
Exception offset: b8e50000
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information 1: fd00
More information 2: ea6f5fe8924aaa756324d57f87834160
Additional information 3: fd00
Additional information 4: ea6f5fe8924aaa756324d57f87834160

Additional information about the problem
Bucket ID: 1392260296

Hi Breljic,

Welcome to the Microsoft Answers site.

·         When the issue started?

·         Were there any changes to the computer?

Has) clean boot

To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

The following link has steps showing how to perform the clean boot.

http://support.Microsoft.com/kb/929135

(1) perform the clean boot

i. Click Start, type msconfig in the search box and press ENTER.

If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

II. in the general tab, click Selective startup.

III. under Selective startup, clear the check box load startup items.

IV. click the Services tab, select the hide all Microsoft Services check box and then click Disable all.

v. click OK.

VI. When you are prompted, click on restart.

VII. after the computer starts, check if the problem is resolved.

(2) enable half the services

(3) determine whether the problem returns

(4) enable half of the startup items

(5) determine if the problem returns

(6) repeat the steps above until you find out which program or service is causing the issue

After you determine the startup item or the service that is causing the problem, contact the manufacturer of the program to determine if the problem can be solved. Or, run the System Configuration utility, and then click to clear the check box of the element of the problem.

Note: Please make sure that the computer is configured to start as usual by following step 7 of article http://support.microsoft.com/kb/929135 .

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(i) click Start, type msconfig.exe in the start search box and press ENTER. If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

(II) on the general tab, click the Normal startup option, and then click OK.

Diana

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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