Recently purchased HP ENVY 15-3090 AC adapter issues

Greetings,

I bought my HP Envy 15-3090 Newegg on November 20, 2012.  I actually used the laptop very little since the purchase, because I was in the middle of travel and holidays.  All I really did this day is to install a few games and some software and upgraded the machine to 16 GB of RAM.

I ended up moving and managed to get my new network configuration with the HP connected to an external monitor for multitasking purposes.  Still, I do not use a lot of the machine and after applying an update of Windows, he fed up for a while and then after taking my eyes off of him he went and never returned.

I guess that the AC adapter has ceased to deliver the battery with power.  I had to do a hard reset of the machine and managed to get it started with 3% remaining power.  I unplugged the AC adapter several times for several seconds each, disassembled and reassembled the AC adapter, I tried different outlets and the different power strips, but nothing gets the adapter to send a load.  The battery doesn't seem to be the problem, but having now reached 0% has no way for me to be very safe.

I don't have any other hardware HP in my house that I could use these adapters CA / CC to test if it is indeed the power adapter.  All I can say is that when it is in the laptop, there is no lights on the adapter or near the plug as my other laptops have when they are powered through the AC adapter.  So my theory that the adapter does not is the only thing that I have to go on.

According to Newegg, I am still under warranty.  Is it possible that I can get a new power adapter via the warranty and might send my old back?  If this is not the case, what should I do to get this resolved so I can start using my HP Envy?

Thank you

Kyle

I'm sorry to hear that Varwulf.  However, I have a little more information that may be useful.

This laptop uses a 90W Adapter.  HP/Compaq typically use a standard size plug for laptops, which means almost any adapter 90W HP/Compaq should work with your laptop.  Here is an example of which you can buy from HP Shopping.  If you visit HP Shopping and search for "90W" it will give you a list of the adapters currently offered by HP.

One of them should meet your needs very well.   If you have any other questions, feel free to ask.

Have a great rest of the week!

Tags: Notebooks

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