Recover everything App Crash Log in client device

Hello world

I developed an application of game and because it is a 3D game, using a lot of resources of the device, it will crash / frozen in our device of players (customers), I need to know why.

The problem is in the Passport, before releasing passport, our game works greatly to Z10, Z30, Q10, Z3 for more than half the year, but it is crash / frozen usually in the Passport.

I had a camera, passport, if my game has a programming problem with a sure way to repeat, I can solve any problem of crash as soon as POSSIBLE, but he never accident / frozen in my passport test event if I played for a while.

This problem has confused me for a long time...

My question is this,

 

1, is there a way to get crash log or system easily connect my device players (customers)? Do not need to install any token debugging and other environment in their PC. I knew only a few ways to get the shrimp log but not custom device.

2, I found a ' BlackBerry Logging Tools software "in the settings of the device, it records something about mechine, but this is a binary format, the name like"bbswltLog... ". ", I can convert it into a format readable humman? How? Can I get the official BlackBerry developers help? I Googled that, but have not all useful messages.

I remember old BB OS can use Alt + lglg to access the stack app crash information in any device, I expect an easy way even in the new system of BB10

Thank you for your reading and response with impatience.

You can read this post: http://supportforums.blackberry.com/t5/Native-Development/Diagnosing-User-Crashes/m-p/3076857

Tags: BlackBerry Developers

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    Help, please!

    I suspect that the problem is the rendering of your Tablet size. There is no reason to make an interpretation that big. You should rather create 1024 x 768 in PDF and use it on all your tablet devices.

    That said, the application still shouldn't fail. I sent this over to David and I think he'll be in touch to ask for additional information.

    Neil

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