Several CC apps crashing / hanging

I have a user on Mac Book Pro, which have problems with Photoshop, Illustrator and indesign, InCopy to randomly crash or lock up the systems out there. We gave the user receives a new system with a new image and install cc questions always arrive. They arrive on random files that are on the network as well as on the local hard drive. Sometimes they hang to open a new empty file.

The user now has a

Retina 15-inch MacBook Pro (mid-2015)

Processor 2.5 Ghz I7

16 GB of Ram

10.10.5 running

All of the CC apps are up to date. Crash logs seem to show for the above programs as well as the CEPHtmlEngine shows a lot. Here are some of the logs. I can post the complete if necessary papers. I have dozens of users on the similar system using the same files as the users with these questions. At this point, I am at a loss, since we have a new system with a new installation of CC him all redeems us was its records. No library or applications have been worn files.

Process: Adobe InDesign CC 2015 [902]

Path: / Applications/Adobe InDesign 2015/Adobe InDesign 2015.app/Contents/MacOS/Adobe InDesign 2015 CC CC CC

ID: com.adobe.InDesign

Version: 11.3.0.34 (11300)

Code type: X 86-64 (Native)

Parent process:? [1]

Responsible for: Adobe InDesign CC 2015 [902]

ID: 993574596

Date/time: 2016-06-14 14:04:03.679-0500

OS version: Mac OS X 10.10.5 (14F1808)

Report Version: 11

Anonymous UUID: FAE5CB3D-7A75-4D0B-5309-0B5DC625F1D2

Time since started awake: 340 seconds

Crashed thread: 0 dispatch queue: com.apple.main - wire

Exception type: EXC_CRASH (SIGABRT)

Exception codes: 0 x 0000000000000000, 0 x 0000000000000000

Request for clarification:

termination with eception exception of type std::logic_error: invalid basic_string::_S_construct NULL

Abort() called

------------------------

Process: CEPHtmlEngine [1284]

Path: / Applications/Adobe InDesign 2015/Adobe InDesign CC 2015.app/Contents/MacOS/CEP/CEPHtmlEngine/CEPHtmlEngine.app/Contents/MacOS/CEPHtmlEngine CC

ID: com.adobe.cep.CEPHtmlEngine

Version: 6.1.0.164 (1).

Code type: X 86-64 (Native)

Parent process: Adobe InDesign CC 2015 [1267]

Responsible for: Adobe InDesign CC 2015 [1267]

ID: 993574596

Date/time: 2016-06-09 15:11:51.209-0500

OS version: Mac OS X 10.10.5 (14F1808)

Report Version: 11

Anonymous UUID: FAE5CB3D-7A75-4D0B-5309-0B5DC625F1D2

Time since started awake: 920 seconds

Crashed thread: 0 CrBrowserMain dispatch queue: com.apple.main - wire

Exception type: EXC_BAD_ACCESS (SIGSEGV)

Exception codes: KERN_INVALID_ADDRESS at 0 x 0000000100000018

Hi Drkstar1982,

Kindly let us know if you have problems with the download and installation of your applications, as in your post it seems that the issue is that with the app crashing everything by launching or using.

I have also considered your Adobe ID (email address) and found that you have creative cloud for the teams of these applications version, in case your query relates only to App crashing while launching or using then send your request here: creative team, business, Cloud deployment & CS

We invite you to update this discussion in the case where you need help

Tags: Adobe

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