Recurring problem of 'installation': Adobe CC corrupt or download error

First things first:
I bought end of February the Adobe Creative Cloud of the student. I have a recurring problem which requires me to re - download and install the creative application of cloud and all related programs almost every 24 hours. (Files get corrupt as soon as I close the creative application of Cloud).

I deleted all the previous versions of creative Cloud and CS6 applications. My laptop has specifications quite decent to run these programs (Vaio Efit15, specifications on request) and all my account info is correct (this has been validated by adobe support).

At first, I had problems that are found in several places on this forum:

  • Symbol of endless loading when you try to start the application after installation.
  • App starts normally, but I only have access to trial even if connected with CC-subscription versions valid.

First, I followed the normal procedure, suggested by the support which includes the winding and little cleaning of files like this:

Manually this method works:

This has really helped a lot in my case, online support chat gave me a Creative Cloud cleaning tool that allows you to simply clear the host files.

But this works to avoid the loading icon or the trial version-bug at the launch of the creative cloud App, it does not solve the fact that the app is always corrupted as soon as I close and try to restart.


Once I got close the application and try again, it does not load and remains active in the background does not at all, or I get another error:


For those who speak English, the window says "download error", even if the download went very well.

Even if I just crossed the penalty to reinstall all the applications I need and that you use.

Every time this happens, the only possible 'solution' is to erase delete all and install it fresh. Of course this isn't a solution at all because I need these programs so frequently. Please, read before you answer. Recommended solutions as empty AAMupdate folder or change the OOBE folder then even clear host files and reset everything often offers only a false sense of ' yay, I can install stuff "until I was smack in the face every time with errors like 'Illustrator has been deleted or damaged, please remove this application in the list'" "an error occurred trying to launch Adobe Creative Cloud, this program has been corrupted or deleted".

Thank you for your time.

Hi Yuliyep,

Let us know if you have checked your Hosts file, if not the please please reset your Host file. See, Advanced solutions to errors in connection with Adobe Creative Cloud and Creative Suite applications

These questions are related to a blocking network, Veuileez let us know if you have tried to turn off the program of network security and checked, otherwise please follow the steps below:

  • Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
  • Disable the firewall on your machine.
  • Turn off the firewall of the security program installed on the computer Internet. (Norton 360 - disable the following in it: Surf safely, firewall, browser protection, download intelligence)

These changes are temporary you can restore these changes back to normal once your creative cloud application is in place and functioning *.

You can also try to do a manual cleaning of the creative cloud desktop application and then reinstall it:

(1) uninstall Creative Cloud Desktop Manager:

Using creative cloud | Uninstall the creative cloud desktop application

(2) delete following folders: (if you do not see any folder skip this step)

C:\Program Files (x 86) \Common Files\Adobe\OOBE

C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

C:\Program Files (x 86) \Adobe\Creative Cloud files

C:\Users\\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is folder hidden please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

\Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD

3 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.

Download Adobe Creative cloud apps | Free trial of Adobe CC

Let us know if that helps.

Tags: Adobe

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