red laser toner does not print on M476Nw MFP

Just bought a new HP Color Laserjet Pro MFP M476nw. all put in place smooth like silk, but the red ink will not print. I ran the calibration print several times but it isn't print a calibration page. It is said print document but nothing doesn't come out. What should I do next?

Hi DCLEE,

I'm sorry to know that you have problems with your new HP product.

This product has an internal calibration procedure, it does not print a page during or after calibration.

In addition to the calibration page, are you able to print other documents from the printer? I understand that printed pages do not encounter red (Magenta) color pictures.

Try printing a test page for the engine and check if all 4 colors are printed.

Tags: HP Printers

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