(Redirected) How can I complain formally partner DELL and DELL customer service?
I'm waiting more than eight weeks replace spare parts to DELL for DELL Latitude E7250 and E7240 computers laptops! Does someone know how to complain and to speed up the process?
Initially, partner DELL says there is no spare part for sale! (it was the battery) your request and after I called DELL customer service, they changed their words and send a cost and delivery time 6-8 weeks (which is not acceptable). It makes no sense to wait for more than 8 weeks to get the knockout, battery or LCD for products still under warranty.
Unfortunately, DELL customer support could not help and their response was not acceptable, it seems that DELL customer support and DELL partner care not their client :(
Noting that we have more than 170 DELL Ultralight laptops and more than 300 computer desktop DELL Optiplex 7010 and 7020 only at the regional office and many others in the country offices.
Hi elarousya,
Please repost this in the customer forum help. It is a holiday of Thanksgiving here in the US, so it will be Monday before one is available to help you.
http://en.community.Dell.com/support-forums/customercare/
You can also send a private message to Dell - Lorna M. it is in our customer forum. She will return to work on Monday.
http://en.community.Dell.com/members/dell_2d00_lorna-m
Tags: Dell Products
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