Reference Dell E6540 does not capture sound thanks to the headset
I have a Turtle Beach Ear Force 50 Recon I bought recently.
I have connected to my computer (an E6540) with the microphone and plugged everything.
However, as far as I can tell, it's continuing to capture sound through the laptop itself. This somewhat defeated the purpose the purchase of a headset with a microphone, so if you have ideas, please let me know. And if you need more information, just ask.
Sorry for the delay. Sounds like a driver problem, so what I would do is to try all the drivers available and see if any of them solves the problem. I would like to start by completely removing the existing driver from Realtek.
Open Device Manager and expand the sound controllers section. Right click on the Realtek, and select uninstall. Put a checkmark in the option to delete files, click ok. When you restart, Windows either will install its own native driver or a Realtek driver if there was other versions on the hard drive. Then go back to Device Manager and look for a Realtek driver. Keep the uninstall & reboot until Realtek no longer appears under controllers, noise and "High definition Audio Device" appears in its place.
Then I would try all the Realtek drivers that are available for the E6540 w/Win7, in order of oldest to newest. I hope that all of these links work - this forum has a difficult time to manage the links sometimes.
I would do it in this order because you should be able to install a newer driver on a former without first having to remove the old. You can also try directly a Realtek driver: 1. go to the Realtek download selection page. http://www.Realtek.com.tw/downloads/
2. on the page, click on 'High Definition Audio Codecs.
3. check "I accept", then "next".
4. (optional) in the column named "Description" find the file named README and download it. Who has the instructions for the installation or update.
5. in the column named "Description" select your operating system and if it is 32-bit or 64-bit of 2 choices in the list.
6. in the column named "Download", click one of the server names to download the driver.
Tags: Dell Laptop
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Right-click on the printer, and then select open
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