Reference Dell v515w printer acts like it is printing, but there is no ink on the page

I have a Dell Inspiron 5000 series and the v515w printer. I went to Windows 10 and if she is working for a short period until he acted like it was printing but no ink on the page. I switched to Windows 7 Professional and it still does the same thing. I uninstalled the printer and reinstall twice and still can't make it work...

Hello Charlene,

Thanks for posting your query on the Microsoft Community.

According to the description of the problem your printer does not print text on paper as there is no ink. The question might be if there is no ink in the cartridges. Printing problems can be caused by cables that are not properly connected, corrupt, drivers, incompatible drivers, the printer settings, missing updates and problems with your printer.

I suggest to check first the ink in the cartridges, and if possible, try to change with a new and see if it makes a difference. You can also try to clean the ink cartridge nozzles.

If the problem persists, you can try the steps outlined in the methods mentioned below and see if it helps you to solve the problem.

Method 1
Try the printer troubleshooter, which will attempt to diagnose and solve your problem automatically.

http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

Method 2
Clear printer spooler files and select the spooler service.

Step 1
a. Click Start, type "Services.msc" (without the quotation marks) in the Open box and click OK.
b. double click on "Printer Spooler" in the Services list.
c. click on stop, and then click OK.
d. Click Start, type "% WINDIR%\system32\spool\printers" in the opened window and delete all the files in this folder.

Step 2

You must be logged on as administrator to perform these steps.

a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
b. double-click on Services. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
c. right-click on Print Spooler serviceand then click Properties.
d. on the general tab, next to startup type, make sure that automatic is selected.
f. e. the service is not already running, under Service status, click Start and then click OK. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

For more information, refer to the article below.

Why can I not print?
http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

Method 3

To identify and fix common printer problems in Windows, including print errors, errors of spooler for printing and other issues that could prevent you from printing, see the article help.

Solve printer problems

http://Windows.Microsoft.com/en-in/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Kind regards

Tags: Windows

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