Refresh or reset the PC for windows 8.1

The user name and password does not work.  Try to connect with the email does not work.  If I click 'shift' reboot... Choose an option... help... .reset your PC... then the PC shuts off.  Also for advanced options.

Help, please?

Given this situation, I download the files of refresh/reset and put on a CD or USB key and try to use it directly like this: go here:

http://Windows.Microsoft.com/en-us/Windows-8/create-reset-refresh-media

Tags: Windows

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