Registration of the new calls but VSM he creates with the old call numbers

Hi guys,.

I have a very specific question. The best way to explain it is that when a user connects to a new call by E-MAIL, a number used previously is created. The end user receives an email to say the call is connected but unfortunately it's an old existing or closed call number. Service Desk guys are not able to see the call come in VSM.

We have restarted the server, restarted the mail service and restarted the workflow. We are not sure of what we can do to try. Here, someone has an idea or have experienced this before?

However, this problem does not affect the portal.

Thank you
Jonathan

Hi Gytis,

I agree it is unlikely, but worth checking.  The poster says that they have only a single system (production) and I have not seen any mention of them in previous posts i.e. no calls were recorded in just production that uses call numbers were either reused, that's why I suggested it as a possibility, however remote.

Tags: VMware

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