regsvr32: registration is successful but regsvr32.exe crashes
Hello
Hello Barouk,
Run System File Check to fix the corrupted system files and then check how it works.
See the link "How to use the file system tool Checker to troubleshoot system missing or damaged files on Windows Vista or Windows 7" to run the System File Check.
Note: It can ask the Windows DVD difficulty and allowing SFC to do more than minor repairs. Could some of the files saved on your computer are deleted when fixing corrupted files.
Tags: Windows
Similar Questions
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C:\Windows\system32\regsvr32.exe is not found
When I try to load the softwear I get this message - C:\windows\system32\regsvr32.exe is not found
Hey,.
Read this article:
http://support.Microsoft.com/kb/q249873 -
How can I avoid that regsvr32.exe is run more than once?
Recently my computer was slow rather. So, I opened the Task Manager and noticed at least 4 instances running regsvr32.exe. One of them is at the top of list and takes a fairly large amount of memory. I check just to see what is this that the Manager of tasks on a regular basis. It is a recent thing as in the past two or three days. I ran antivirus and maleware programs and it seems to have gotten worse since then. I just want to know if I am able to stop it and if it's a virus or what can happen on ty.
For additional troubleshooting procedures to help you with your problem about regsvr32.exe, see article below:
Check the file system (CFS) analysis and repair system files & DISM to fix things SFC cannotDo not hesitate to contact us if you need assistance.
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My Applet blocking java.exe Crash
Okay, I don't know why, but on some computers is my applet make java.exe crash. When I attach a debugger to the java.exe when it crashes, I see an "Access Violation" error The strangest part is that, if a computer will crash and another the same computer with the exact same setup custom. The crash comes the time that starts the applet.
Now, I did everything that I could to understand this. I have installed uninstalled and reinstalled java. I ran RAM, hard drive, processor, ect test all reports with no problem. I have disabled antivirus and uninstall and reinstall it again. I installed older versions of java. I resigned from my jar file, created a new key, and then resigned. Virtually the only thing that I did not and is not a viable solution is to reformat/replace computers. So I left thinking it could be something in the applet that is the cause.
It might be within the parameters of the cmdlet, but I doubt it.
FP of Landau is about 5000 characters
VerfyType Landau is long about 1 character
Arg1 Landau is a maximum of 11 characters
Arg2 Landau is a maximum of 11 characters
This applet is designed to interact with a program on the computer that connects to a variety of fingerprint scanners that we use and passes the internal site information form to the scanner and vice versa. As it begins just a rear plug of the loop. For taken back loop, I tired 127.0.0.1 and localhost which always give the same result.
This is the applet. It's very simple.
Edited by: Pyromanci on March 1st, 2011 07:58import javax.imageio.ImageIO; import javax.swing.*; import java.awt.Image; import java.io.BufferedReader; import java.io.IOException; import java.io.InputStream; import java.io.InputStreamReader; import java.io.PrintWriter; import java.net.MalformedURLException; import java.net.Socket; import java.net.URL; import java.net.UnknownHostException; import java.security.AccessController; import java.security.PrivilegedAction; public class Verify extends JApplet { private static final long serialVersionUID = 908206045464466336L; public JLabel jLabel1; public jPanel jPanel1; public String Template = ""; public String VerfyType = ""; public String Arg1 = ""; public String Arg2 = ""; public Thread t; Socket socket = null; public void stop() { jPanel1.threadRun = false; if (socket != null) { try { socket.close(); } catch (IOException e) { // TODO Auto-generated catch block e.printStackTrace(); } } } public void init() { //Execute a job on the event-dispatching thread: try { javax.swing.SwingUtilities.invokeAndWait(new Runnable() { public void run() { Template = getParameter("fp").trim(); VerfyType = getParameter("VerfyType").trim(); Arg1 = getParameter("Arg1").trim(); Arg2 = getParameter("Arg2").trim(); initComponents(); } }); } catch (Exception e) { System.err.println("getParameter didn't successfully complete"); } StartVerify(); } private void initComponents() { jPanel1 = new jPanel(); jLabel1 = new JLabel(); jPanel1.setPreferredSize(new java.awt.Dimension(66, 66)); jPanel1.setBackground(new java.awt.Color(255, 255, 255)); jLabel1.setText("Initializing Please Wait."); setBackground(new java.awt.Color(255, 255, 255)); javax.swing.GroupLayout jPanel1Layout = new javax.swing.GroupLayout(jPanel1); jPanel1.setLayout(jPanel1Layout); jPanel1Layout.setHorizontalGroup( jPanel1Layout.createParallelGroup(javax.swing.GroupLayout.Alignment.LEADING) .addGap(0, 66, Short.MAX_VALUE) ); jPanel1Layout.setVerticalGroup( jPanel1Layout.createParallelGroup(javax.swing.GroupLayout.Alignment.LEADING) .addGap(0, 66, Short.MAX_VALUE) ); jLabel1.setHorizontalAlignment(javax.swing.SwingConstants.CENTER); javax.swing.GroupLayout layout = new javax.swing.GroupLayout(getContentPane()); getContentPane().setLayout(layout); layout.setHorizontalGroup( layout.createParallelGroup(javax.swing.GroupLayout.Alignment.LEADING) .addGroup(layout.createSequentialGroup() .addGroup(layout.createParallelGroup(javax.swing.GroupLayout.Alignment.LEADING) .addGroup(layout.createSequentialGroup() .addContainerGap() .addComponent(jLabel1, javax.swing.GroupLayout.DEFAULT_SIZE, 536, Short.MAX_VALUE)) .addGroup(layout.createSequentialGroup() .addGap(224, 224, 224) .addComponent(jPanel1, javax.swing.GroupLayout.PREFERRED_SIZE, javax.swing.GroupLayout.DEFAULT_SIZE, javax.swing.GroupLayout.PREFERRED_SIZE))) .addContainerGap()) ); layout.setVerticalGroup( layout.createParallelGroup(javax.swing.GroupLayout.Alignment.LEADING) .addGroup(layout.createSequentialGroup() .addContainerGap() .addComponent(jPanel1, javax.swing.GroupLayout.PREFERRED_SIZE, javax.swing.GroupLayout.DEFAULT_SIZE, javax.swing.GroupLayout.PREFERRED_SIZE) .addPreferredGap(javax.swing.LayoutStyle.ComponentPlacement.RELATED) .addComponent(jLabel1) .addContainerGap(116, Short.MAX_VALUE)) ); } public void StartVerify() { t = new Thread() { public void run() { AccessController.doPrivileged(new PrivilegedAction() { public Object run() { PrintWriter out = null; BufferedReader in = null; try { socket = new Socket("localhost", 4001); out = new PrintWriter(socket.getOutputStream(), true); in = new BufferedReader(new InputStreamReader(socket.getInputStream())); } catch (UnknownHostException e) { jLabel1.setText("Unkown Host Error."); return null; } catch (IOException e) { jLabel1.setText("Unable to get communication streams.."); return null; } String reponse = ""; try { reponse = in.readLine(); if (reponse.equalsIgnoreCase("cmd")) { out.write("v\n"); out.flush(); reponse = in.readLine(); if (reponse.equalsIgnoreCase("send")) { out.write(Template+"\n"); out.flush(); reponse = in.readLine(); if (reponse.equalsIgnoreCase("finger")) { jLabel1.setText("Please Have the client place their finger on the scanner."); while (true) { reponse = in.readLine(); if (!reponse.equalsIgnoreCase("pulse")) { break; } } if (reponse.equalsIgnoreCase("good")) { try { DoRedirect(); socket.close(); } catch (IOException ex) { } } else if (reponse.equalsIgnoreCase("bad")) { int _return = LoopTellCanceled(socket, out, in); } else { jLabel1.setText("Unexpected response from finger print server."); } } else { jLabel1.setText("Unexpected response from finger print server."); } } else { jLabel1.setText("Unexpected response from finger print server."); } } else { jLabel1.setText("Unexpected response from finger print server."); } } catch (IOException ex) { jLabel1.setText("We lost connection to the finger print reader."); System.err.println(ex); } try { out.close(); in.close(); socket.close(); } catch (IOException e) { System.err.println("Couldn't get I/O for the connection"); return null; } return null; } }); } }; t.start(); } private int LoopTellCanceled(Socket socket, PrintWriter out, BufferedReader in) { int res = JOptionPane.showConfirmDialog(null, "Incorrect Finger Print. Would you like to try again?", "Finger Print was Bad", JOptionPane.YES_NO_OPTION); while (res == JOptionPane.YES_OPTION) { String reponse = ""; try { out.write("v\n"); out.flush(); reponse = in.readLine(); if (reponse.equalsIgnoreCase("send")) { out.write(Template+"\n"); out.flush(); reponse = in.readLine(); if (reponse.equalsIgnoreCase("finger")) { jLabel1.setText("Please Have the client place their finger on the scanner."); while (true) { reponse = in.readLine(); if (!reponse.equalsIgnoreCase("pulse")) { break; } } if (reponse.equalsIgnoreCase("good")) { try { DoRedirect(); socket.close(); } catch (IOException ex) { } } else { res = JOptionPane.showConfirmDialog(null, "Incorrect Finger Print. Would you like to try again?", "Finger Print was Bad", JOptionPane.YES_NO_OPTION); } } } } catch (IOException ex) { System.err.println(ex); } } return res; } public void DoRedirect() { try { if (Arg1.equalsIgnoreCase("")) { getAppletContext().showDocument(new URL("javascript: fprintVerified("+VerfyType+");")); } else { if (Arg2.equalsIgnoreCase("")) getAppletContext().showDocument(new URL("javascript: fprintVerified("+VerfyType+", "+Arg1+");")); else getAppletContext().showDocument(new URL("javascript: fprintVerified("+VerfyType+", "+Arg1+", "+Arg2+");")); } } catch (MalformedURLException ex) { ex.printStackTrace(); } } }
You can try to move the code from Applet.init () at Applet.start (), see what happens.
Also check what happens if fp is not as long.Published by: baftos on March 1st, 2011 13:08
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I downloaded the last Adobe Flash - it is said to be successful but will not work. What he says "Manage plugins but the plugin says it is enabled, but it will not work." I have tried disabling and then enabling - without success. Help, please!
There are two different versions of Flash. ActiveX for IE version and the version of the Plugin for other browsers. Have you installed the correct version? This forum software is not thing that Flash is installed for Firefox or the Plugin is disabled.
1. download the file of configuration Flash from here:
Adobe Flash - Plugin version.
Save it to your desktop.2. close Firefox using file > exit
Then check the Task Manager > processes tab to make sure that firefox.exe is closed.
{XP: Ctrl + Alt + Delete, Vista: Shift + Ctrl + ESC process tab =}3. then run the Flash configuration from your desktop file.
4. run Firefox and test your installation here: https://www.adobe.com/software/flash/about/
- On Vista and Windows 7, you may need to run the installer of plugin as administrator by starting the installation program via the context menu if you do not get a UAC prompt for permission to continue (that is to say that nothing seems to be happening).
See this:
http://vistasupport.MVPs.org/run_as_administrator.htm -
Windows Server 2003 R2 explorer.exe crashing
Hello
I am looking for help on a PC server.
All programs work correctly and for all intensive purposes, the server is very good.
The problem is that explorer.exe crashes every 3 to 8 seconds.
I had a quick glance at the file hmdp and tbh it means nothing to me.
Could someone kind take a look on it and maybe point me in the right direction?
Debug version of Microsoft Windows (R) 6.12.0002.633 X 86
Copyright (c) Microsoft Corporation. All rights reserved.[C:\Documents and Settings\electrical\Desktop\error files\explorer.exe.mdmp] Dump file loading
User Mini dump file: only registers, stack them and portions of memory are availableSymbol search path is: * invalid *.
****************************************************************************
* Loading of the symbol may be unreliable without a symbol search path. *
* Use .symfix to get the debugger to choose a symbol path. *
* After adjusting your path to symbols, use .reload to refresh the locations of symbols. *
****************************************************************************
Executable search path is:
Windows Server 2003 Version 3790 (Service Pack2) MP (4 procs) free x 86 compatible
Product: Server, suite: TerminalServer SingleUserTS
Computer name:
The debugging session: 04:48:47.000 Wed May 29, 2013 (UTC - 07:00)
System Uptime: not available
Running time: 0 days 0:00:05.000
..............................................................
Loading unloaded module list
..........
This dump file is an exception of interest stored in it.
The stored exception information are accessible via .ecxr.
(b10.700): access violation - code c0000005 (first/second chance not available)
EAX = ebx 00000200 = 80070000 ecx = 003 has 0038 edx = 00000000 esi = 00000464 edi = 00000000
EIP = 7c8285ec esp = 00f1a410 ebp = 00f1a480 iopl = 0 nv in EI ng nz cy ac pe
CS = 001 b ss = 0023 ds = 0023're = 0023 fs = 003 b gs = 0000 efl = 00000297
Failed to load image C:\WINDOWS\system32\ntdll.dll, 0n2 error Win32
WARNING: Unable to verify timestamp for ntdll.dll
ERROR: Module load completed but symbols can be loaded for ntdll.dll
ntdll + 0x285ec:
C3 7c8285ec retAny help would be appreciated more
Colin
Support for Windows Server is available here:
http://social.technet.Microsoft.com/forums/en-us/category/WindowsServer
The forum, you are now aims to help users of the computer at home.
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Explorer.exe crashes by clicking the context menu items
Hi guys,.
I have XP Professional SP3 and when I right click on a file and select a voice as 'open' or 'open with' from the context menu, explorer.exe crashes...
The description of the error event is (in Italian):
"Application che ha provocato error explorer.exe, version 6.0.2900.5512, modulo che ha provocato error unknown, version 0.0.0.0, address error 0 x 00000000."
By further information, using the guide in linea e supporto tecnico all' address http://go.microsoft.com/fwlink/events.asp. »
What can I do?
Thank you
I'm sorry that I can't read your beautiful Italian, but problems with a right-click are most often caused by a third-party software that inserts entries in the context menu. You can fix the latter with ShellExView free utility.
http://www.nirsoft.net/utils/shexview.html - ShellExView
Make a right-click is slow or weird behavior caused by context menus management - http://windowsxp.mvps.org/slowrightclick.htm
Manage entries context menu for folders, drives and Namespace objects - http://windowsxp.mvps.org/context_folders.htmMS - MVP - Elephant Boy computers - don't panic!
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Smss.exe crashing on my system
I just started getting this system error msg: smss.exe crashed. I then opened it to see what was reported: signature of the problem:
Problem event name: APPCRASH
Application name: smss.exe
Application version: 0.0.0.0
Application timestamp: 497737a 6
Fault Module name: StackHash_e52f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception code: c0000005
Exception offset: 64755647
The system version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information 1: e52f
More information 2: e98dfca8bcf81bc1740adb135579ad53
Additional information 3: 860f
Additional information 4: 6eabdd9e0dc94904be3b39a1c0583635I don't know what it is all about. I thought it might be Flood.F virus and run scans to locate and remove this virus. Nothing. Dell could not help me, my ISP has been distraught. Could you deal with this please? Will this make my system to tank? What are my options? It's a gene at the present time, but I wanted to deal with any potential problems of expansion on the line. Thank you
Hello Carrington0212,
Thanks for posting your question on the Microsoft answers Forum.
The SMSS.exe file is always located in the C:\Windows\System32 folder. This is the Microsoft Windows Session Manager Subsystem. If you find that there is an smss.exe located in another folder, then it is probably malware (viruses, spyware, Trojan or worm). Malware programs try to look like legitimate computer processes and the smss.exe trojan is one of them. Go to start search and type smss.exe and look at the file that appears. If it is in the Windows\System32 folder, then it is not a virus or spyware.
You see problems with your computer or is the only error in the system event log? When you encounter this error? Have you ever had this error before or is this the first time? What programs are open and running when you see this error? He appears in safe mode?
Please provide more information and we will try to help you.
Thank you
Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
Hi all.
I'm really sorry to post this question, I must have read 100 other threads on this topic, but none of the solutions seem to work for me.
I have a home set wireless network in place, which may not have a lot of problems with it that I have a laptop W7 which has a perfect wireless connection, and also our TV connect when you want, as do our phones and Xbox.
We bought a second hand Acer aspire laptop for our daughter. It is running Vista Edition family Basic. Even if she had the factory reset done on this, because we can connect to the router with an ethernet cable and it works very well, we managed to ensure that all updates of Windows etc are all complete.
When trying to connect wirelessly, it says connection successful, but it is to a Public unidentified network, and there is no Internet. Also, even if it says Local access, we cannot connect to the router settings page is.
I have uninstalled and reinstalled the built-in wireless adapter and updated the driver to do this, he says that he is as up-to-date as possible.
I checked that DHCP is enabled, we tried dynamic and static IP addresses, we have disabled and re ipv6 enabled, we used the command prompt to reset winsock and stack ip, I looked into msconfig services for service # Id_String1.6844f930_1628_4223_b5cc_5bb94b879762 # Apple off but it isn't here.
I have a real dislike for Norton / products McAfee and there is none of these on the laptop. We will install Comodo Internet Security, Eusing Registry Cleaner, Spybot S & D and Spyware Blaster as soon as the wireless is configured and that the Windows Firewall is disabled.
We also have many turns of the spin off the coast and laptops, etc. and deactivation and activation of the adapter.
It seems that all the usual solutions for the lack of connection are not the culprits this time.
IPconfig for W7 laptop that works well is:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Users\Adrian>ipconfig/all
Windows IP configuration
Name of the host...: Adrian-laptop
Primary Dns suffix...:
Node... type: hybrid
Active... IP routing: No.
Active... proxy WINS: No.Wireless Network Connection 2 wireless LAN adapter:
State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Microsoft Virtual WiFi Miniport adapt
Physical address.... : 78-E4-00-D1-5F-6A
DHCP active...: Yes
Autoconfiguration enabled...: YesWireless network connection Wireless LAN adapter:
The connection-specific DNS suffix. :
... Description: Broadcom 4313 802.11b/g/n
Physical address.... : 78-E4-00-D1-5F-6A
DHCP active...: Yes
Autoconfiguration enabled...: Yes
Address IPv6 local link...: fe80::30fd:c01f:ab28:fbf9% 13 (Preferred)
IPv4 address: 192.168.1.3 (Preferred)
... Subnet mask: 255.255.255.0.
Lease obtained...: 13 August 2012 09:16:54
End of the lease...: August 14, 2012 09:56:23
... Default gateway. : 192.168.1.1.
DHCP server...: 192.168.1.1.
DHCPv6 IOOKING...: 360244224
DHCPv6 DUID customer...: 00-01-00-01-13-B2-5C-FD-90-FB-A6-A5-8F-73DNS servers...: 192.168.1.1.
192.168.1.1
NetBIOS over TCP/IP...: enabledTunnel adapter isatap. {09285A7E-7837-4D7B-994D-C70130D43958}:
State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Microsoft ISATAP adapter
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: YesCard adapt 6TO4 tunnel:
State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Microsoft 6to4 card
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: YesCard tunnel Local Area Connection * 15:
The connection-specific DNS suffix. :
... Description: Teredo Tunneling Pseudo-Interface
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: Yes
IPv6 address: 2001:0:5ef5:73 b 8: 8ed:720:a3fa:1e53 (Prefer
Red)
Address IPv6 local link...: fe80::8ed:720:a3fa:1e53% 24 (Preferred)
... Default gateway. : ::
NetBIOS over TCP/IP...: disabledReusable Microsoft 6To4 tunnel map:
State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Microsoft 6to4 adapt #2
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: YesCard tunnel Local Area Connection * 11:
State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Microsoft 6to4 adapt #3
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: YesIPconfig for the Vista laptop that works wired but not when it's wireless is:
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Users\Adin>ipconfig/all
Windows IP configuration
Name of the host...: Georges-PC
Primary Dns suffix...:
Node... type: hybrid
Active... IP routing: No.
Active... proxy WINS: No.Wireless network connection Wireless LAN adapter:
The connection-specific DNS suffix. :
... Description: Atheros AR5007EG Wireless Network adaptPhysical address.... : 00-1D-D9-1B-71-69
DHCP active...: Yes
Autoconfiguration enabled...: Yes
Address IPv6 local link...: fe80::78c1:cedd:291c:e44b % 11 (Preferred)
IPv4 address: 192.168.1.2 (Preferred)
... Subnet mask: 255.255.255.0.
Lease obtained...: August 13, 2012 11:28:16
End of the lease...: August 14, 2012 11:28:16
... Default gateway. : 192.168.1.1.
DHCP server...: 192.168.1.1.
DHCPv6 IOOKING...: 151002585
DNS servers...: 192.168.1.1.
192.168.1.1
NetBIOS over TCP/IP...: enabledEthernet connection to the Local network card:
State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Broadcom NetLink (TM) fast Ethernet
Physical address.... : 00-1B-38-5C-28-24
DHCP active...: Yes
Autoconfiguration enabled...: YesCard tunnel Local Area Connection * 6:
The connection-specific DNS suffix. :
... Description: isatap. {E409704E-A039 - 41A 8 - BEB9 - 614B6A018}
493}
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: Yes
Address IPv6 local link...: fe80::5efe:192.168.1.2%12(Preferred)
... Default gateway. :
DNS servers...: 192.168.1.1.
192.168.1.1
NetBIOS over TCP/IP...: disabledCard tunnel Local Area Connection * 7:
The connection-specific DNS suffix. :
... Description: isatap. {CC1DD067-8D6C-4BDE-BCC8 - 13921 941
532}
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: Yes
... Default gateway. :
NetBIOS over TCP/IP...: disabledCard tunnel Local Area Connection * 9:
State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Teredo Tunneling Pseudo-Interface
Physical address.... : 02-00-54-55-4E-01
DHCP active...: No.
Autoconfiguration enabled...: YesAny help or advice will be most appreciated thanks
Norton or McAfee pre-mstalled of recovery of the manufacturer media?
If so, did you uninstall it AND run the tool to remove the appropriate product manufacturer?
Download the Norton removal by https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
Close all other programs, and then run the tool. When it is complete, reboot the machine if she wants it or not.
Download the removal of McAfee Development tool from:
http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe
Click on save and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
Right-click MCPR.exe and select "Run as Administrator" to run the removal tool.
When you're finished, restart.
-
TaskHost.exe crash, repeating the dllhost.exe crashes (Win7 x 64 SP1)
It has been that rampant in me for over a week. I login and immediately taskhost.exe accidents, then repeat accidents of dllhost.exe. The fault for both module is always esent.dll.
Not to mention that repetitive crash dialogs, there are also other problems:
-Windows Help does not work correctly. After opening, I repeatedly to shut the windows of error just so that he could respond and whatever whether in the search returns 0 results.
-CHM files have the same problem of response as above and also will not show the embedded images or style sheets (like if it cannot access its own embedded files).
-Internet Explorer won't display certain content, IE: YouTube videos, some .webm files.I tried a variety of things and had no chance to solve the basic problem.
-J' did a full scan with MalwareBytes and Avast antivirus - no viruses and no malware.
-J' tried to manually replace the (dllhost, esent) files to another Windows 7 system - no change.
-J' tried SFC/scannow - no files don't need replacement - no change.
-J' tried to start in safe mode - no change.
-J' tried a "clean boot" - system running unbearably slow and no change.
-J' tried to delete/uninstall 3rd party codecs - no change.
-J' uninstalled and reinstalled IE11 (a chore in itself) - IE had disappeared, the accidents stopped, but after reinstalling it is back to crashing (and leaving aside other issues caused IE).The only thing that stops the constant error dialogs must remove dllhost.exe or esent.dll. Of course, none of these options is acceptable because it does not fix the other issues and other causes. And now I get a notification that my Windows think more that it is authentic, and when I tried to validate, the page threw a bunch of script errors me (perhaps because IE does not work correctly).
My next step and the last resort is to reinstall Windows, unless someone here can help. Below is all the information I can think to provide at the moment, I look forward the responses and thanks for reading so far.
Great big giant info dump:
Speccy system specifications:
-------------------------Operating system
-Windows 7 Home Premium 64 - bit SP1
CENTRAL PROCESSING UNIT
-AMD Phenom II X 6 1090 t.
RAM
-8.00 GB Dual-Channel DDR3 @ 803 MHz (11-11-11-29)
Motherboard
-Gigabyte Technology Co., Ltd. GA-990XA-UD3 (Socket M2)
Graphics
-2047 MB NVIDIA GeForce GTX 770 (EVGA)
Storage
-Unit of disk SATA 1863 GB Western Digital WDC WD20 EARS-00MVWB0 (SATA)
-117GB SanDisk device (SSD) SATA drive SDSSDP128G
-465 GB Seagate ST350041 8AS device SATA (SATA) drive
Optical drives
-Ring road. CdRom TSSTcorp CDDVDW SH-S243D SATA
Audio
-Realtek High Definition Audio
-------------------------Each process dumps:
-------------------------
TaskHost.exe https://www.sugarsync.com/pf/D7279007_05454644_6291585
Dllhost.dll https://www.sugarsync.com/pf/D7279007_05454644_6291587
-------------------------Application event viewer errors:
-------------------------
(taskhost.exe crash)
Name of the failing application: taskhost.exe, version: 6.1.7601.18010, time stamp: 0x50aee9f3
Name of the failed module: ESENT.dll, version: 6.1.7601.17577, time stamp: 0x4d79bfba
Exception code: 0xc0000005
Offset: 0x000000000000994e
ID of the process failed: 0 x 700
Start time of application vulnerabilities: 0x01d2205f6e7f6485
The failing application path: C:\Windows\system32\taskhost.exe
Path of the failing module: C:\Windows\system32\ESENT.dll
Report ID: b326cd88-8c52-11e6-83c3-010101010000
-------------------------
(crash dllhost.exe)
Name of the failing application: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Name of the failed module: ESENT.dll, version: 6.1.7601.17577, time stamp: 0x4d79bfba
Exception code: 0xc0000005
Offset: 0x000000000000994e
ID of the process failed: 0x1d30
Start time of application vulnerabilities: 0x01d220659e679891
The failing application path: C:\Windows\system32\DllHost.exe
Path of the failing module: C:\Windows\system32\ESENT.dll
Report ID: dc1e9382-8c58-11e6-83c3-010101010000
-------------------------AppCrashView (from NirSoft) details:
-------------------------
(taskhost.exe crash)
Version = 1
EventType = APPCRASH
EventTime = 131202933512950376
ReportType = 2
Consent = 1
ReportIdentifier = b326cd89 - 8 c 52-11e6-83 3-010101010000
IntegratorReportIdentifier = b326cd88 - 8 c 52-11e6-83 3-010101010000
Response.Type = 4
SIG [0]. Name = name of the Application
SIG [0]. Value = TaskHost.exe
GIS [1]. Name = Version of the Application
GIS [1]. Value = 6.1.7601.18010
GIS [2]. Name = timestamp of the Application
GIS [2]. Value = 50aee9f3
GIS [3]. Name = name of the Module fault
GIS [3]. Value = esent.dll
GIS [4]. Name = Fault Module Version
GIS [4]. Value = 6.1.7601.17577
GIS [5]. Name = Fault Module Timestamp
GIS [5]. Value = 4d79bfba
GIS [6]. Name = Exception Code
GIS [6]. Value = c0000005
GIS [7]. Name = offset of the Exception
GIS [7]. Value = 000000000000994e
DynamicSig [1]. Name = OS Version
DynamicSig [1]. Value=6.1.7601.2.1.0.768.3
DynamicSig [2]. Name = locale ID
DynamicSig [2]. Value = 4105
DynamicSig [22]. Name = additional Information 1
DynamicSig [22]. Value = 85f4
DynamicSig [23]. Name = additional Information 2
DynamicSig [23]. Value = 85f4492f4d29dd658d223aa949c9df0d
DynamicSig [24]. Name = additional Information 3
DynamicSig [24]. Value = 2157
DynamicSig [25]. Name = additional Information 4
DynamicSig [25]. Value = 215786c06e468ad885bd834325a4b91b
UI[2]=C:\Windows\system32\taskhost.exe
UI [3] = host process for Windows tasks has stopped working
UI [4] = Windows can check online for a solution to the problem.
UI [5] = check online for a solution and close the program
UI [6] = check online for a solution later and close the program
UI [7] = close the program
LoadedModule[0]=C:\Windows\system32\taskhost.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\msvcrt.dll
LoadedModule[5]=C:\Windows\system32\ole32.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\USER32.dll
LoadedModule[8]=C:\Windows\system32\LPK.dll
LoadedModule[9]=C:\Windows\system32\USP10.dll
LoadedModule[10]=C:\Windows\system32\RPCRT4.dll
LoadedModule[11]=C:\Windows\system32\OLEAUT32.dll
LoadedModule [12] = C:\Windows\system32\IMM32. DLL
LoadedModule[13]=C:\Windows\system32\MSCTF.dll
LoadedModule[14]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[15]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[16]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[17]=C:\Windows\system32\uxtheme.dll
LoadedModule[18]=C:\Windows\system32\dwmapi.dll
LoadedModule[19]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[20]=C:\Windows\system32\MsCtfMonitor.dll
LoadedModule[21]=C:\Windows\system32\MSUTB.dll
LoadedModule[22]=C:\Windows\system32\WINSTA.dll
LoadedModule[23]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[24]=C:\Windows\System32\PlaySndSrv.dll
LoadedModule[25]=C:\Windows\system32\wininet.dll
LoadedModule[26]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[27]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule [28] = C:\Windows\system32\shlwapi. DLL
LoadedModule[29]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule [30] = C:\Windows\system32\version. DLL
LoadedModule[31]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule [32] = C:\Windows\system32\normaliz. DLL
LoadedModule[33]=C:\Windows\system32\iertutil.dll
LoadedModule[34]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[35]=C:\Windows\system32\USERENV.dll
LoadedModule[36]=C:\Windows\system32\profapi.dll
LoadedModule[37]=C:\Windows\System32\HotStartUserAgent.dll
LoadedModule[38]=C:\Windows\system32\slc.dll
LoadedModule[39]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[40]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[41]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[42]=C:\Windows\system32\ESENT.dll
LoadedModule[43]=C:\Windows\system32\psapi.dll
LoadedModule[44]=C:\Windows\system32\SHELL32.dll
LoadedModule[45]=C:\Windows\system32\WINMM.dll
LoadedModule[46]=C:\Windows\system32\dimsjob.dll
LoadedModule[47]=C:\Windows\system32\taskschd.dll
LoadedModule[48]=C:\Windows\system32\SspiCli.dll
LoadedModule[49]=C:\Windows\System32\netprofm.dll
LoadedModule[50]=C:\Windows\system32\NSI.dll
LoadedModule[51]=C:\Windows\System32\nlaapi.dll
LoadedModule[52]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[53]=C:\Windows\system32\rsaenh.dll
LoadedModule[54]=C:\Windows\System32\npmproxy.dll
LoadedModule[55]=C:\Windows\system32\pautoenr.dll
LoadedModule[56]=C:\Windows\system32\WLDAP32.dll
LoadedModule[57]=C:\Windows\system32\certcli.dll
LoadedModule [58] = to C:\Windows\system32\ATL. DLL
LoadedModule[59]=C:\Windows\system32\CRYPT32.dll
LoadedModule[60]=C:\Windows\system32\MSASN1.dll
LoadedModule[61]=C:\Windows\system32\certenroll.dll
FriendlyEventName = Stopped Working
ConsentKey = APPCRASH
AppName = host process for Windows tasks
AppPath=C:\Windows\system32\taskhost.exe(crash dllhost.exe)
Version = 1
EventType = APPCRASH
EventTime = 131202959849153989
ReportType = 2
Consent = 1
ReportIdentifier = d4eda68e - 8 c 11e6-58-83 3-010101010000
IntegratorReportIdentifier = d4eda68d - 8 c 11e6-58-83 3-010101010000
Response.Type = 4
SIG [0]. Name = name of the Application
SIG [0]. Value = Dllhost.exe
GIS [1]. Name = Version of the Application
GIS [1]. Value = 6.1.7600.16385
GIS [2]. Name = timestamp of the Application
GIS [2]. Value = 4a5bca54
GIS [3]. Name = name of the Module fault
GIS [3]. Value = esent.dll
GIS [4]. Name = Fault Module Version
GIS [4]. Value = 6.1.7601.17577
GIS [5]. Name = Fault Module Timestamp
GIS [5]. Value = 4d79bfba
GIS [6]. Name = Exception Code
GIS [6]. Value = c0000005
GIS [7]. Name = offset of the Exception
GIS [7]. Value = 000000000000994e
DynamicSig [1]. Name = OS Version
DynamicSig [1]. Value=6.1.7601.2.1.0.768.3
DynamicSig [2]. Name = locale ID
DynamicSig [2]. Value = 4105
DynamicSig [22]. Name = additional Information 1
DynamicSig [22]. Value = 70e1
DynamicSig [23]. Name = additional Information 2
DynamicSig [23]. Value = 70e1120d63c5115671330951716cace5
DynamicSig [24]. Name = additional Information 3
DynamicSig [24]. Value = c36e
DynamicSig [25]. Name = additional Information 4
DynamicSig [25]. Value = c36e6674224141161a525e685bbfbad1
UI[2]=C:\Windows\system32\DllHost.exe
UI [3] = COM Surrogate has stopped working
UI [4] = Windows can check online for a solution to the problem.
UI [5] = check online for a solution and close the program
UI [6] = check online for a solution later and close the program
UI [7] = close the program
LoadedModule[0]=C:\Windows\system32\DllHost.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\msvcrt.dll
LoadedModule[5]=C:\Windows\system32\ole32.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\USER32.dll
LoadedModule[8]=C:\Windows\system32\LPK.dll
LoadedModule[9]=C:\Windows\system32\USP10.dll
LoadedModule[10]=C:\Windows\system32\RPCRT4.dll
LoadedModule [11] = C:\Windows\system32\IMM32. DLL
LoadedModule[12]=C:\Windows\system32\MSCTF.dll
LoadedModule[13]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[15]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[17]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[18]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[19]=C:\Windows\system32\rsaenh.dll
LoadedModule[20]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[21]=C:\Windows\system32\uxtheme.dll
LoadedModule[22]=C:\Windows\system32\wininet.dll
LoadedModule[23]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[24]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule [25] = C:\Windows\system32\shlwapi. DLL
LoadedModule[26]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule [27] = C:\Windows\system32\version. DLL
LoadedModule[28]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule [29] = C:\Windows\system32\normaliz. DLL
LoadedModule[30]=C:\Windows\system32\iertutil.dll
LoadedModule[31]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[32]=C:\Windows\system32\USERENV.dll
LoadedModule[33]=C:\Windows\system32\profapi.dll
LoadedModule[34]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[35]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[36]=C:\Windows\system32\SHELL32.dll
LoadedModule [37] = C:\Program may Explorer\sqmapi.dll
LoadedModule[38]=C:\Windows\system32\ESENT.dll
LoadedModule[39]=C:\Windows\system32\psapi.dll
FriendlyEventName = Stopped Working
ConsentKey = APPCRASH
AppName = COM Surrogate
AppPath=C:\Windows\system32\DllHost.exeHello
We recommend posting your query to Microsoft TechNet for advanced troubleshooting.
Thank you.
-
I have problems with some of my programs where they crash as soon as they launch. Here's all the info I did before and after the error.
After the updates:
AMD - other materials, storage controller - AMD SATA Controller
Advanced Micro Devices, Inc. - Display, other hardware - AMD RADEON HD6410D graphics cardRealtek - network - Realtek PCIe GBE Family Controller
RALink Technology, Corp. - WIFI - 802.11n Wireless LAN Card
Update for Windows 7 for x 64-based systems (KB2574819)
NextWindow - entry - NextWindow Touch Screen VoltronOther changes were:
Uninstalled HP Desktop App twitter
Uninstalled SysaverError in Event Viewer:
Name of the failing application: acad.exe, version: 25.1.18.0, time stamp: 0x5114be09
The failed module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Offset: 0x00000000000c4102
ID of the process failed: 0xfb8
Start time of application vulnerabilities: 0x01d027d70010eeb3
The failing application path: C:\Program Files\Autodesk\AutoCAD 2014\acad.exe
The failed module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 3e994b7e-93ca-11e4-8078-386077fa137fThis does not only happen to acad.exe but other exe and Flash for Firefox. (Flash on other browsers work)
What I have done:
Registry cleaner
Virus Scan
scan dllNo viruses, registry clean up and no missing or damaged dll file.
at a loss what to do. so, how can I solve this problem?
The acad.exe error points to the ntdll.dll, which is a component of Windows.
However another, possibly third component can actually be the cause of the crash.
Because the Flash is referenced in the error Firefox can uninstall you and then reinstall the AMD graphics driver using the latest available version and see if it helps.
-
Windows 8 explorer.exe crash/restart of cycle - all solutions?
I was stuck in the cycle of crash/restart explorer.exe since September now and I am curious to know if there are definitive solutions. A fix would be nice...
DetailsI installed Windows 8 Pro x 64 September 18 (reliability monitor information). The first instance of this crash/restart cycle was September 24. Then, I tried to find out what happened on this day: there was an automatic installation of an update of definition for Windows Defender (KB2267602 (definition 1.137.336.0).) Looking at the previous day, the following are installed:- Google Drive
- Update Google Helper
- Microsoft Hardware USB keyboard
- Microsoft Hardware USB mouse
- Generic Non Plug-and-Play monitor
- AccuWeather.AccuWeatherforWindows8
- InvokeITLimited.TableClock
According to the reliability monitor, the problem occurs about fifteen to twenty-five times a week. The level of reliability varies from 1 to 4. (I don't know what the vertical scale means that there is no label.)In Event Viewer, this is a typical mistake:The failing application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0 x 50763312The failed module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405Exception code: 0xc0000374Offset: 0x00000000000ea485ID of the process failed: 0 x 1248Start time of application vulnerabilities: 0x01cdd502eff7d1ecThe failing application path: C:\Windows\explorer.exeThe failed module path: C:\Windows\SYSTEM32\ntdll.dllReport ID: a991c3a6-4169-11e2-be88-e06995f573cdFaulting full name of the package:ID of the failed package-parent application:Every mistake I checked has the same code exception and faults of program and modules. (Besides - I tried to click on the "Event log online help" link but get an error itself is in error, but it's a slow minor compared to the issue of cycle explorer.exe crash/reboot.)I just started going through applications Windows 8 and uninstall, in hope, where is the problem. (One interesting thing is that the issue almost never happens when I'm not using my computer - it occurs most often when I save a file in a program (it is often with Photoshop Elements, but this is not the only program that seems to induce the cycle crash/restart).) At least the file I save is not damaged...Information SystemWindows 8 ProProcessor: Intel Core I7-3960 XRAM: 32 GBSystem type: 64-bit OSMotherboard: Intel DX79SIGraphics card: NVIDIA GeForce GTX 670Paving work my OS ("Refresh") is not really a solution (solving a problem by clearing, it is not a fix - it is a hope).Just for fun, I ran scf - he said he couldn't find any errors ("Windows Resource Protection not found any breach of integrity.").Thanks for reading in a lengthy post.StuartYou are welcome.
After the back if the problem persists.
-
Windows 8 explorer.exe crash - ntdll
Hello
I'm having issues where explorer.exe crashes. This occurs while I'm doing something that uses explorer.exe, such as moving files or folders to open. However, if a file is opened and slowed, explorer.exe will tend to hang. I don't know if that's when my computer is idle, however. I have 2 files in my explorer.exe process in my Public SkyDrive folder dump. I would fix my own problem, but I don't really know how to debug a DMP file and get something meaningful out of it.If necessary, I can create a larger file of the DMP of explorer.exe crashing, but I'll do so if requested. Also, tell me if someone needs more information.DMP files:See you soonThe module that seems to be the cause of the accident is the googledrivesync64.dll:
ERROR: The symbol file is not found. Defaulted to export symbols for googledrivesync64.dll .
Could not find setting 0xf, given previous unchanged
ERROR: The symbol file is not found. Defaulted to export symbols for avcuf64.dll .
ERROR: The symbol file is not found. Defaulted to export symbols for sppc.dll.
ERROR: The symbol file is not found. By default for the export of symbols for GROOVEEX. DLL-
Probably caused by: googledrivesync64.dll (googledrivesync64! DllCanUnloadNow + dc0)The googledrivesync64.dll is a component of Google Reader.
Another third party module, the avcuf64.dll, which is a component of Bitdefender, seemed to be also involved in the accident.
Both of these modules seem to be recent versions:
000007ff ' 687 c 0000 000007ff' 68880000 googledrivesync64 (export of symbols) googledrivesync64.dll
Loaded symbol image file: googledrivesync64.dll
Image path: C:\Program Files (x86)\Google\Drive\googledrivesync64.dll
Image name: googledrivesync64.dll
Timestamp: Fri Jun 07 02:55:22 2013 (51B183DA)
CheckSum: 000CAC91
ImageSize: 000c 0000
File version: 1.10.4769.632
Product version: 1.10.4769.632
Flags of the file: 0 (mask 3F)
BONE folder: 4 unknown Win32
File type: Dll 2.0
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Google
ProductName: Google Drive
ProductVersion: 1.10.4769.0632
FileVersion: 1.10.4769.0632
FileDescription: Google Drive shell Extension
LegalCopyright: Google00000000' 5ef70000 00000000' 5eff8000 avcuf64 (export of symbols) avcuf64.dll
Loaded symbol image file: avcuf64.dll
Image path: C:\Program Files\Bitdefender\Bitdefender 2013\Active Virus Control\Avc3_00197_026\avcuf64.dll
Image name: avcuf64.dll
Timestamp: Kills Jul 09 10:02:27 2013 (51DC17F3)
CheckSum: 00092626
ImageSize: 00088000
File version: 3.10.7766.4445
Product version: 13.0.0.0
Flags of the file: 0 (mask 17)
BONE folder: 4 unknown Win32
File type: Unknown 0.0
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: BitDefender S.R.L. Bucharest, ROMANIA
ProductName: BitDefender® AntiVirus
InternalName: AVCUF32. DLL
OriginalFilename: AVCUF32. DLL
ProductVersion: 13
FileVersion: 3.10.7766.4445
FileDescription: BitDefender Active Virus Control Usermode filtering Library
LegalCopyright: © BitDefender S.R.L. All rights reserved.What I might suggest is to try first what is suggested in the link (2nd post):
http://productforums.Google.com/Forum/#! subject/reader/K5M0avx-judges
If it does not try to uninstall Google Drive or rename the googledrivesync64.dll in the folder C:\Program Files (x 86) from \Google\Drive to googledrivesync64.old
-
GuestCustUtil.exe crashes on Windows XP
Hello
I hope I'm in the right place here, but if not, please could someone redirect me to the right place?
We have been installing vCenter 5.1 and recently updated to update 1. Since then, comments on Windows XP customization fails with the Guestcustutil.exe crashing on instantly. Newspapers do not say a thing to use and the guestcust.log is not yet complete because of the application crashing. The created dump file States it has an incorrect parameter passed and when looking at the parameters passed to the EXE, the command line looks like this:
C:\Windows\Temp\vmw7.tmp\guestcustutil.exe customize - sealparam "- quiet - mini - reseal - reboot.
Manually by running the same command causes the same result.
Since I was Googling my broad back to this topic, I haven't found something for vCenter 2.5 where the guestcustutil.exe had to be replaced. Would it be something similar here?
Any advice would be much appreciated.
Thank you.
For those interested, I finally found the solution to the question. We use a registry key for the file system on startup to automatic control:
Key: HKLM\SYSTEM\CurrentControlSet\Control\Session Manager and the BootExecutevalue. With this removed, the system can be customized very well.
-
Hi, the title says it all
I tried to find how to uninstall CS3 Design Premium, and then reinstall the original software in the hope that this will eliminate the problem of crash, that started yesterday on the Adobe site.
You help will be very appreciated.
Alison
Thanks - I did download successfully, but always feared that the same problem would happen again, so just upgraded to Cloud.
Thank you very much
Alison
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