Reinstall the upgrade to Adobe Pro XI

My hard drive has failed, so I need to reinstall Pro XI, an upgrade of Standard 9, that I bought for a single price.  I have the correct keys for both products. I downloaded Pro XI, enter the activation key, which he accepted.  However, in order to open Pro XI, the program takes me to a "Serial number upgrade" screen.  The drop is looking for the previous version - without doubt Standard 9 - validating the upgrade.  As a result, thinking that I must begin with 9 Standard, I deleted Pro XI, in charge of 9 Standard, but it does not recognize the activation key for this version.  I'm unable to move forward.  What should I do?

When you install acrobat xi Setup detects a serial number update.  It will then search for a product calling it (for example, acrobat std 9), there is failure to find that you will be able to select the product in a drop-down list.  You will then be asked to enter the serial number of the eligible product (ie, acrobat std 9).

If you enter the correct number to the correct installation of the xi ends.

Tags: Acrobat

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