rejecting the name of user and password in the configuration of the Regional on Pre service

I have a new meadow and when I go to set up the device with my Exchange provider, I get a message saying that the user name and password is not correct when I click SignIn.  I have confirmed all the settings and typed the password several times.  Same information identification and parameters of working on several other devices (other Palm device, computer laptop, etc.), but not on this unit.  I called my Exchange hosting provider and they said that they got a few other calls from people with the same problem with the Pre and were not able to make it work.

Is there something specific in the user name and password that the pre is looking for (different from any other device that I use that works very well)?

Thank you.

The exact message is: error your user name or password is not correct.

(I checked so doule that I don't have not misspelled the name of user or password, this same info works on other devices, and my host Exchange could not get another pre to connect also)

Message relates to: Pre (Sprint)

Message edited by DCS2421 on 06/06/2009 17:47

Finally managed to do work.  I worked with someone at the home Exchange and found a permutation of user name that worked.  Something like this: Domain.Username (username but different name than what works with all other customer/devices that we/they used - weird).

Tags: HP Tablets

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