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• I need help for my blackberry phones smart blackBerry are weird!

  Recently, I backed up my software. When it's over he came with a message saying "Please wait while your device is ready to be updated. Once completed preparing your device will restart". I left it for a day and a half. My battery came out. Since my phone just reboots, I then type in my passwork it goes on the backup of the software once again and then it restarts again. It just keeps going in the cycle. I don't know what to do! Help, please!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Characters to unlock phones smart blackBerry carry in the composition of the address book

  Hoping you smart people can help me with this question. When I unlock my turn by typing * la * or an A extends into my next attempt to dial using the address book.  So when I type in "mel" to compose Melanie, research unit "amel" or "* mel" are not.  Don't know why it's sometimes-A and a * sometimes. Frustrating because I use the function for most of my outgoing calls.  Thank you

  Hello and welcome to the Forums of Support BlackBerry.com.

  That should not happen, have you tried to use the release button on the top edge, upper left side of the device?

• Phone smart BlackBerry Z10's secure network. (hard locked)

  I bought a blackberry through eBay z10. And it's an any phone. My brother has entered unfortunately bad MEP code 10 times. And now it is hard locked. No Sim card doesn't work. What do I showed this phone for each and every service centers to Indore (India). But they could not unlocked it. So please help me

  He can't be unlocked. It is permanently blocked.

• Phones smart blackBerry Torch 9800 problems of advice?

  I have a Blackberry Torch 9800. There is something wrong with it and it's not just one thing. For example;

  When I click on App World I get a popup saying cela "to continue using Blackberry App World, you need to upgrade your current version. For more information, visit www.blackberry.com/appworld/support. "I have two options after that. 'Upgrade' or 'close '. Sure of 'Close' to close the message and does nothing. 'Upgrade' does nothing either, when you click on it... nothing... no Web site don't transfer anything. It is a big problem because I can not update my current applications or download new. My really outdated phones... and the App World isn't the only app that does not work properly. There are a couple of other apps that don't work properly either. How should I do to correct these problems the right way? A full system scan?

  Thanks for your time and your support.

  Try to reload your operating system. This reload BlackBerry World as well as the rest of your phone. To do this, connect your phone to your PC and open BlackBerry Desktop Software. Once your phone has been recognized, click device at the top of the software, and then click on restore. Choose the most recent restore point and the load. That should solve your problem.

  Let us know if that helps you.

• Phone smart BlackBerry Smartphones had a problem connecting to the server - 8520 new message

  No emails received from a few days ago. I tried to configure the wizard's original e-mail accounts and got the message appears on the header of the message. Have you tried restarting pop battery without success. Also, during another attempt to implement email message "your connection to the mobile network is turned on, but you are not in a wireless coverage area. came. Subsequent attempts gave me the message "device had a problem..." ». Checked my wireless connections and everything is nice and connected. Messenger of Blackberry etc. everything works fine. Phone worked fine until a few days - ideas please.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• Phones smart blackBerry torch 9800 - poor performance

  Hi all

  am new to this forum and I am a new user of bb. the smartphone has become very slow, in any procedure. Frankly, I don't know how to resume the previous much better performance (i.e. watch open applications, manually force their release, etc.).

  Thank you for the kind help

  Hi stefadot

  Welcome to the community

  If you think that the performance of your device it not brand as it should then always be the first Board is a battery reboot and she pull played like this device while is powered on remove waiting battery for a min. and then reinsert it wait until the device take a long restart your computer.

  Please press on and press and hold the Menu for a few seconds, it will appear a screen that will display all the programs running in the background, usually five will always look here (home, BBM, Message, phone, browser), appropriate to other applications. are running.

• Phones smart blackBerry don't Torch 9800 no sound of Handset\Receiver

  Hello.  The problem I have is that I can't hear the caller.  The caller can hear me.  Should I use an ear piece and microphone or put the phone on speaker.  I've had this phone for almost two years.  He is a recent problem.  I removed the battery for ten minutes and reinstalled.  I did the update and I have the latest versions: Desktop software version 7.1.0.32 release date July 11, 2012 bundle 33.  Softphone is 6.0, Bundle 695.

  Any ideas on how to solve this problem will be very appreciated.  Thank you in advance.  Best regards.

  Go to Options and type 'status' in the search bar. Click on the device and the State information. This type of screen T E S T. You will not see the typed letters but it will open up a menu of diagnostics. Performs a self-diagnosis on the speaker and make sure that it is inoperative. If it works in diagnostics, it is a software problem. If this does not work in the diagnosis then it is definitely a hardware problem.

• Updated of any OS for phones smart blackBerry storm 9500?

  IM using 4.7 right now, is all updated for this?

  Hello

  The Storm series received updates in the plain of 5.0. I don't remember exactly what level to the 9500 has existed, but you can dig through the official ie download portal:

  • http://us.BlackBerry.com/support/apps-and-software/desktop-and-device-download-sites.html

  You are not limited to only your own carriers released OS... you can use, with the stuff good, a bundle of BONES of any carrier, as long as it is specifically for the 9500. You will need to dig deep into the download portal to determine which carriers support the 9500 and then compare the versions that support each of them from which to make your choice.

  Good luck and let us know!

• Phone smart BlackBerry Smartphones is out of memory

  Hello

  I have a Blackberry 8300 and today when I tried to sync it said my device is out of memory. This could also explain why I was not able to receive SMS Messages to friends and also lose my call log a few seconds after I hang up the phone...?

  I went into the status, please find the details below, however I don't know how to delete the contents of the content or data attachment store. Could someone help me please?

  Thank you

  -----------------------------

  Size of database

  Total size: 1664,6 K

  Address book: 3310 / 612.0 K

  The application's permissions: 7 / 0. 5 k

  Attachment data: 2 / 184.4 K

  Insertion: 212 / 13.0 K

  Browser bookmarks: 2 / 0. 4 k

  Browser channels: 0 / 0.0 K

  Browser data cache: 0 / 0.0 K

  Browser records: 2 / 0.1 K

  Messages from the browser: 0 / 0.0 K

  The browser URL: 27 / 1.3 K

  Calendar: 789 / 237.4 K

  Categories: 2 / 0.1 K

  Content store: 32 / 492.3 K

  Company Setup: 0 / 0.0 K

  Records: 44 / 2.0 K

  Service notes: 3 / 7.1 K

  Messages: 17 / 14.0 K

  MMS messages: 0 / 0.0 K

  Phone call logs: 0 / 0.0 K

  PIN messages: 0 / 0.0 K

  RMS databases: 6 / 77.0 K

  The emails registered: 2 / 1. 0 k

  Research: 6 / 0.8К

  SMS messages: 3 / 1.1 K

  Tasks: 19 / 19.2 K

  WAP Push messages: 0 / 0.0 K

  OK, I got my answer on the call log thread

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8300&thread.ID=3550

  Thank you

• Send SMS on phones smart blackBerry Blackberry for Blackberry

  I just bought the Curve 8300 series phone. I chose to not to buy the Pack of media that I do not use not.  I have unlimited TEXT and text with 'other' phones people have. I can't text or receive texts from friends who have too many Blackberry?  Is this common?  No text message SMS or MMS text message.  It seems he's going thru, but it is never received.

  There should be no problem using text on or from the BB to another BB... the carrier does not care if you do not the data Plan, for SMS, since it is worn above the vocal of your data, not in the data packet.

  Perhaps if you explained a bit more... made the message you send to the sunsetting of beneficiaries, or what? What are the parameters that you have to Options > SMS text?

• Incoming calls do not always resolve number of phones smart blackBerry address book contact

  I have a 8310 with os 4.5 (which I highly recommend) and I met a problem when receiving calls... the number is not always resolve on behalf of my contacts, so I don't always know in advance who he is! very annoying!

  for example, if the contact mobile number starts 079, the call sometimes comes with the prefix int IE: + 4479, but on other contacts, it will help 079, so sometimes when I get a call, don't tell me who he is. In addition, when the call is completed, it resolves the name in the call log.

  the question on previous OS, 4.2 I think. works, if I've got numbers duplicated by contact (079 and + 4479), but is not ideal. looked through all the options I could find with no luck.

  any help / advice appreciated. Thank you.

  It could be one of the three solutions... Try these:

  1. make sure that you set your own country code to the Phone Dialer screen > Options > smart dialing.

  Set your country code in this format: "+ xx" where xx = country code. Some countries have two or three-digit country Codes. Do not place not the '+' in the entrance of your contact.

  • In the United States, the value of this country as '+ 1' Code and place your local area code in the appropriate box (this normally the default setting in a new BB).

  2. in the same place, change the length of National number for the number of digits corresponding to your country (since some countries have less than 10 as that set by default in the BB). Check out the total numbers, less country code. Do not place not the '+' in the entrance of your contact.

  • For example, some countries have a total number to 8 (more than 3 for the country code). You must enter '8 '.

  3. you probably have "Content Protection" located on your address book.

  Look at the Options > Security > General settings. Scroll down to the content Protection > include addresses = no

• Phone smart BlackBerry Smartphones constantly reset - storm 9520

  Hello my dear forums support team, I have a problem on my blackberry storm fault 9520.a page appears when the blackberry browser launches a web page.the device went to restart constantly.but on the other hand when I launched the web browser opera mini everything works perfect.can someone please tell me what is the problem with my phone.i guest could be the software conflict or to some files is missing? RIM, you need to do more better... u r much more behind the others...

  Hello

  Well well... things are what they are...

  ipohsam wrote:

  you need a plan sufficient active data to go along.if not the default blackberry browser will not recover any web page.

  With the older OS levels (which, being a product of end of LIFE, is that your 9520 can have all), in fact there was a restriction on the native browser requiring the purchase of a package of sufficient data to be able to use the browser, even via WiFi. It's just the way it was. With new levels of OS (only available, naturally, for the most recent non - EOL products), this restriction has been removed, and the browser can be used with the WiFi only and no associated data plan. I wish it was different... but it's not.

  BlackBerry devices in fact are very complicated... they have not really made for the occasional user who depended on things to be simple and easy. And this is especially true for older models of devices, as yours is. Unfortunately, being a former and device at the end of LIFE, there is no level of available most recent OS and therefore, none of the latest easy to use features are available for this model.

  I wish that the situation was better for you, but unfortunately it isn't and is a consequence of choosing such an old and device for end of LIFE.

  Good luck!

• I really need some phones smart blackBerry app world help please!

  Hello!

  My main problem is that my global icon always disappear after the installation of the application (I always restart the phone and I check the app is really installed on the phone).

  I have a BB Bold 9780 with OS 6.0.294 (905) and get into serious trouble with the app world. I tried everything I read in the support forums and nothing seems to work for me!  Now, I have my phone only with the Basic apps, I mean, I haven't downloaded one. The world of the app is not installed now. When I install the 4.0.0.55 version the problem remains.

  Thanks for any help possible!

  Hi ritacastro

  Welcome to the Support Forums

  If you try to download the latest version of App World, then make sure that your OS device using versions6.0.0.706 or higher. Then you can try to update your device OS to a higher version. Or

  You run a lower OS version then please download App World version 4.0.0.55 for BlackBerry from your browser go to  http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3 to download 4.0.0.55 on your device.

  But before you download Uninstall app world from your device, for this on your homescreen go to Options > device > application > scroll Ap world and remove it from there. Then perform a battery pull restart.then to give it a try.

  KB29422  BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65

• Where can I find the latest operating system phones smart blackBerry updates online?

  I searched on the Verizon site, trying to find info on where and how to get updates... with NO luck! I would rather not rely on the 2nd or 3rd party sites links and stick to Verizon or RIM for my updates. Any help is GREATLY appreciated...

  Click here for Verizon Wireless updates for your Blackberry phone...
  http://vzw.SmithMicro.com/BlackBerry/