Remove from the queue and leave message

I want to edit a script to place a person in the queue if all agents are busy. Then pressing play music for 20-30 seconds between a prompt that shows "we are, please continue to hold, or press # to leave a message for our agents to come back."

So the question is what kind of game guest will allow me to find a punch key for 5-8 seconds and then go to the queueloop? I don't want guests "are you still here?" that occur during timeouts, I just want it to be as if no entry was necessary.

Change the maximum attempts to 0 in the stages of Menu or GetDigitString. Then he won't play are always there you a message

Tags: Cisco Support

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