Reliable messaging, attempts of the queue and management of AIA errors

Similar Questions

• IPCC Express, option for the appellants out of the queue and leave a message.

  We are running 4.0 (5) IPCC Express improved. I need to configure our current ICD script so that when the appellants are held in the queue, they can press 0, out of the queue and leave a voice message. The ICD script we use is an exact copy of the script icd.aef by default on the system, it has just been copied and renamed. My question is, what are the steps I need to use the script to enable this feature?

  Two options. Option 1: Use the IPCC completely to save messages and manage messages as you seem to did so. Option 2: Transfer the caller to your voicemail number pilot and use your voice mail system to record the message.

  Steps to Option 1:

  1 early on in the script, use the step to read the Contact information call to capture the called number and save it as a variable.

  2. use the step to get a string to allow the caller to press 0 to leave a message. On the Filter tab, allow only the key 0 be hurry.

  3. in the leg successful step to get a string of digits, add the following steps.

  a. contact Dequeue step.

  b. reading quick step that contains a prompt that asks the caller to record a message after the tone.

  c. step recording, which records the message saved in a Variable of type "Invite".

  d. use the Terminate step to end communication with the appellant (you can add a quick step before that game if you want to tell the caller that the message has been saved).

  e. at this point, you can either use writing document step to record voice messages in a folder on the server of the IPCC, or you can use a series of other steps to place a call to the queue and play the message the following agent that meets, or you can attach it to an email and send it it make the address email of your choice (or a combination).

  I have this HUGE warning. I had several problems with what I've been able to overcome, but it requires a bit of diligence.

  -L' registration step requires a termination character (# or *). If the caller hangs just straight up, the script returns an exception and drop dead. You can manage the 'contactinactiveexception' using a step on the Exception and have it go to a label that you can put it as the first step under the leg successful registration step. In this way, if the user hangs up, the script handles the exception by going directly to the successful step. You can clear the exception just after that.

  -You will also want to handle this exception before Terminate step. If the caller hangs up and you try to put an end to this contact when he is no longer active, the script will always die, and the remaining steps will not run.

  We use the option to place a call in the queue. In itself, this requires a lot of thinking to make sure that the script is not die when an exception occurs. I ended up putting some exceptions in place where if there is a problem and that the recorded message never makes it to an agent, a log file is stored on the server as well as messages stored in a .wav file. Then, an email is sent to the contractor with these attachments also.

  Thus, it is as effective as make you it. Try to keep things simple at first, and then build on that to improve the experience of the appellants.

  Steps for Option 2:

  1. use the step to get a string to allow the caller to press 0 to leave a message. On the Filter tab, allow only the key 0 be hurry.

  2. in the leg successful step to get a string of digits, add the following steps.

  a. contact Dequeue step.

  b. call no redirection to the number voicemail pilot.

  I have not used this option, so I can't say with certainty how Callmanager will handle this call. The voicemail system will need to see the call as transmitted from a number that has a voice mail on the system account. If this does not work, you can use a dummy CTI Port with a fake extension that is configured to transfer to voicemail, then the voicemail box must be associated with the wrong extension. If you use Cisco Unity, you will also be able to use a routing rule to force the IPCC calls to a particular mailbox. Call the Viewer from the unity tools depot allows you to see the way in which the appeal is made to the unit.

  I hope that helps you and that it is not too verbose.

• I can't delete a game called Float that gives the message waiting. The cross and the oscillation with delete option appear, but it won't when I select Remove. Any ideas please?

  I have a new mini iPad 4. I can't delete a game called Float that gives the message waiting. The cross and the oscillation with delete option appear, but it won't when I select Remove. I don't know how it came to be. Any ideas please? Thank you.

  First try a reset to see if it finishes downloading. Press and hold the home and power buttons until the Apple logo appears. Release the two buttons. Wait until the iPad tour starts on its own.

  Check if you can remove the application. If not go into settings > general > use iCloud and storage > storage > storage management. Wait for the list of apps to open. See if the float is on the list. If it is delete it from there.

• Printer is printingjob in the queue and new jobs keeps printing how to remove all the tasks in the queue? Have a lot of

  Have a lot of jobs in the queue and would like to erase everything and start a new.

  I don't see why you have posted in the forum Feedback, so I moved your post to the windows 'Hardware and drivers' forum.  Please return to your message, click Edit located just below, change the drop-down list of the Windows Version for your version of Windows, then click on submit.

  Click Start > settings > printers and faxes or start > devices and printers.  Double-click your printer.  Depending on your Windows version, you will also need to double-click now 'See what's printing', click Printer > cancel all Documents

• Intel(r) management Engine Interface cannot start (code 10), I get this message whem check the computer Device Manager

  I get this message whem check the computer Device Manager

  Intel(r) management Engine Interface cannot start (code 10)

  Thanks Ephraim

  Please provide us with your administrative Event Viewer logs by following these steps:

  Click on Start Menu
  Type eventvwr in the find programs and files (do not hit enter)
  Click with the right button on eventvwr.exe and click Run as administrator
  Expand custom views
  Click the administrative events
  Right-click Administrative events
  Record all events in custom view as...
  Save them to a folder where you will remember which folder and save it as Errors.evtx
  Go where you saved Errors.evtx
  Make a right click Errors.evtx-> send to compressed (zipped) folder of->
  Download .zip here (if you can) to skydrive or a file sharing service

• Printer does not print after canceling a print job even if I deleted the queue and stop the printer and the computer.

  Re Vista - printer does not print after canceling a print job even if I deleted the queue and stop the computer and the printer and restarted.

  Hello

  ·                         try to uninstall and reinstall and use the latest printer drivers VISTA for your model of the manufacturer of the printer

  You can also track information to try to solve your problems of printer below

  read the printer correct that information the slot microsoft, including the 'fix - it' and the information of the links to the other

  Solve printer problems

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  and read this microsoft tutorial too

  Introduction

  This tutorial is designed to help you identify and fix the problem printer common windows problems, including print errors, or errors, and other issues that could prevent you from printing. This tutorial does not cover printing problems related to specific programs. Printing problems can be caused by cables that are not properly connected, corrupt, drivers, incompatible drivers, the printer settings, missing updates and problems with your printer.

  How to use this tutorial

  For best results, complete each step before move you on to the next. Try to print after each step before moving on to the next step.

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

• Try to install the software and I get an error message saying that the installation cannot continue because a previous installation requires your computer needs to be restarted.

  Original title: .net framework 4.6

  I try to install the software and I get an error message saying

  Setup cannot continue because a previous installation requires your computer must be restarted. Restart your computer and run the Setup again.

  so I restart my pc and run it again and the same message appears

  Try to perform a "clean boot" to start Windows by using a minimal set of drivers and startup programs. This will eliminate software conflicts that occur when you start Windows, install a program or an update or when you run a program in Windows.
  http://support.Microsoft.com/kb/929135

  Perform a clean boot to determine if background programs are interfering with your game or other programs
  http://support.Microsoft.com/kb/331796

  One by one add back an application both in the boot list to find the software application incriminated.

  J W Stuart: http://www.pagestart.com

• I use a mac and would like to buy the package of Lightroom.  I had the trial and it was fine.  I was enrolled in the Belize and I get an error message saying that the country is not supported.  In the United Kingdom, I changed my region and I still get th

  I use a mac and would like to buy the package of Lightroom.  I had the trial and it was fine.  I was enrolled in the Belize and I get an error message saying that the country is not supported.  In the United Kingdom, I changed my region and I still get the same error message?

  Hello

  Try to subscribe through pricing and membership creative cloud plans | Adobe Creative Cloud

  Hope that helps!

  Kind regards

  Sheena

• Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to Inte

  Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to the internet through Ethernet, I checked my connections through various steps recommended buy Adobe to see if my connection is correct and he is!, so why I can't complete the download process. I feel frustrated because I have clients awaiting results of my work that I can do right now. I have read all the information on the Adobe pages but nothing shows that can help solve my problem also the way things are described sometimes seem complicated and exotic as; not everything I understand particularly when it comes to some technical descriptions or abbreviations. I would be grateful someone help and advice on this topic. Thank you Nina

  Hi Nina,

  This link might help: cloud creative activation and troubleshooting of sign-in

  Kind regards

  Sheena

• How to recharge my hard drive with photos that are stored in iCloud.  After installing a new hard drive, there's no pictures found in the Photos, and I get this error "cannot find system Photo library named"Library.photoslibrary Photos".

  How to recharge my hard drive with photos that are stored in iCloud?  After installing a new hard drive, there's no pictures found in the Photos, and I get this error, "could not find the picture of system library named"Library.photoslibrary Photos".

  Soon as your App Photos or iPhoto lost track of your photo library, or there has not been migrated from your old drive. You can create an empty library and probably enable iCloud photo library for photos to upload to the cloud.

  Designate a library in pictures - Apple Support System

  

• Remove from the queue and leave message

  I want to edit a script to place a person in the queue if all agents are busy. Then pressing play music for 20-30 seconds between a prompt that shows "we are, please continue to hold, or press # to leave a message for our agents to come back."

  So the question is what kind of game guest will allow me to find a punch key for 5-8 seconds and then go to the queueloop? I don't want guests "are you still here?" that occur during timeouts, I just want it to be as if no entry was necessary.

  Change the maximum attempts to 0 in the stages of Menu or GetDigitString. Then he won't play are always there you a message

• I have a print job in the queue and it won't delete. The printer is a Lexmark Pro 200

  I tried to delete the print job, and it won't. I tried to restart and unplug the printer and it still is in the print queue.  I also tried to remove the printer (Lexmark pro 200 series to my computer and it says it can not be removed because the print job is stuck in the queue of ther.)

  I can't use the printer due to this print job stuck. How can I fix?

  Hi Rob,

  1. don't you get an error message when this problem occurs?

  Perform the following methods and check if it helps.

  Method 1:

  Try to restart the print services and check if it helps.

  a. go in Panel.

  b. Select system and Maintenance.

  c. Select Administrative Tools.

  d. double-click on Services.

  e. in the services list, scroll down until you find one called "print spooler".

  f. right click on "print spooler" and "restart".

  g. "suppression" of work will be lost and all work queued in your queue will print.

  Method 2:

  (LSC) Lexmark Solution Center provides assistance and information to your all-in-one printer.

  Open it by following these steps:

  a. Click Start programs Lexmark Solution Center at.
  b. in the all-in-one Center, click on the Maintenance/Troubleshooting tab and then click a topic.
  c. Select Troubleshooting for help with printer problems.

  You can see the following article from Lexmark to restart the services.

  http://support.Lexmark.com/index?page=content&ID=HO3212&ACTP=search&viewlocale=en_US&UserLocale=en_US&segment=support&ProductCode=&searchID=1268365219352

  See also: view, pause, or cancel printing

  http://Windows.Microsoft.com/en-us/Windows7/view-pause-or-cancel-printing

  Why can I not print?

  http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

  Hope this information is useful.

• JMS server for the queue and its error queue

  Hi all

  Is it possible to target a queue to a JMS server and its error queue to another server JMS, pointing to different managed servers.

  TIA,

  Bob

  Hello Bob,

  Queue and its queue of the error should be in the same JMS servers.

  Probably if you can specify the use case for your scenario there may be a work around to reach it.

  Concerning

  Rosario

• Access to the queue and submit the form on their behalf:

  Hello

  We have a form that go on several approvals to complete the process. One of the process is hit with an approver (Manager).

  Somehow, he cannot access the workspace / or it is busy. He asked us (super admin) to approve tasks in its list of tasks on its behalf.

  How can I do? It will not connect to the workspace or do nothing with LC to grant permissions or something like that.  He asked us to approve.

  It is an urgent matter for me. Help, please.

  Thanks in advance,

  Krishna

  Access to the queues must be granted before the task arriving in the queue, so even if he shared his queue, now, the task cannot be visible.

  At this point, your only option would be to connect to the /AdminUI, like your LiveCycle (Super admin) administrator and locate the task through Admin management process and reassign the task to someone else.

  Hope that helps,

  Robert

• E HP Envy 7640 All-in-One-Sanchez: now, I have my documents stuck in the queue and I can get out. Help! I hate this printer...

  Whenever I change the paper (photo paper) when I get back to paper ordinary, it is immediately past offline or it gets stuck in the queue.  Now it is stuck in the queue.  Is it possible to get this printer to print without all these problems.  I am extremely illiterate on computers and this crazy.

  You helped me with "off connection" now can help you with this problem.  Thanks for the help, I really appreciate it.

  Hello @Sam141, greetings!

  Welcome to the HP support forums. I'd love to help you with your printing problems with your printer Envy 7640.

  I understand that you are a new user with this printer, that's why I suggest using an automated tool to correct this and many other common printer related issues.

  Go to http://hp.care/2bZ9w2q to download and install HP print and scan the doctor. This tool will be quickly and automatically perform several tasks resolution known problems for this problem. You can save this for future issues you can still.

  Please let me know if that solves the problem, or if you need assistance.

  See you soon

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