replacement of the iPhone

Similar Questions

• replacement of the iPhone 6, front camera, bumps

  Hi all

  There are similar issues in the forum, but I guess mine is a little different.

  My iPhone still guaranteed 6a standart. Displaced front camera which is a common problem and phone turns off automatically when the battery is about 10%. When I plug the charging cable, it lights immediately. There are the problems of the phone.

  And there are a few bumps, scratches on the phone as below:

  .

  Are these cosmetics of dents or not? Apple repair or replace this phone?

  Warranty does not cover scratches or bumps.

  As for the battery, 10% is why iPhone is OFF to protect the battery.

  It is not advisable to drain your battery at all.

• Replacement of the iPhone 6/6s under applecare.

  Now that Apple is no longer made a 16 GB 6/6 s iPhone, will customers who need to replace their 16 GB 6/6 s under applecare + receive a 32 GB model?

  Very unlikely.

  I guess they have a lot of service units.

• Will I get my current phone, replaced by a new phone, because the iPhone 6 is interrupted?

  Hi, I ask this question because I wonder if Apple will replace my phone with a new phone, or if they will just replace an iPhone 6, because my phone has completely stopped working. I know it's a stupid question, but I'm asking you this, so I know what Apple will do.

  They will almost certainly replace it with another iPhone 6; they usually have replacements on the spot, but nobody on these cards can say with certainty. In case they are not, you will get a more recent version.

  (144680)

• After the replacement of my iPhone screen 6, front facing camera does not work.

  After the replacement of my iPhone screen 6, front facing camera does not work. The rear camera works fine, but when I switch to selfie cam I saw a still image of what was on the camera back; and on snapchat it simply refuses to move to selfie cam. I check to make sure that all connectors are deep-set. Any suggestions?

  If someone else that Apple will replace your screen they screwed up. If Apple has replaced your take screen back to the store.

• seriously damaged 6s - Apple iPhone screen will replace just the screen?

  So, I got a new 64 GB iPhone 6 in September last year because Verizon forced me to upgrade my old 5 c.  I had initially purchased AppleCare + under the pretext that the policy CA + had not changed and that if damage were to occur on the screen that they would replace the screen for free.  I bought a case for the phone and before the case had arrived, I had already managed to break (we're talking a timespan 2 day of all that happens, unfortunately), and when I called to make the appointment to take in what I thought would be a free replacement, they informed me of the new fees of $79.  Well, I was pretty mad because I had already paid $100 for AC + and then pay an additional $79 seemed ridiculous because they were customer support without AC $109 + for a new screen.  The math doesn't add up, so I got a partial refund of my AC + and never got the screen fixed and lived with the crack.  Well long story short the screen is now completely broken through my 11 month old and I can't use it at all - you can barely see through the glass falling pieces, and the screen itself does not.  Can someone tell me if yes or not it simply a replacement of the screen or I have to buy a phone brand new?  And if she's going to be the last, I'm not keep the phone, I am trading it back in because we are switch from Verizon to AT & T - I can take it for a 3rd rep party to get a new screen and still get trade in value of the phone?  AT & T is simply that it is y no cracks in display political and joins the local cell phone repair, so I guess that Yes on the second part of this question.

  As long as there is no additional damage on the phone itself you can get the screen replaced but if the case is damaged, you will need to use your franchise under AppleCare + as an alternative to the iPhone.

• My screen iphone6 is cracked and in my country, they can only change the iphone with a new one and with a very high price. Is there anyway that I could replace just the screen?

  My screen iphone6 is cracked and in my country, they can only change the iphone with a new one and with a very high price. Is there anyway that I could replace just the screen?

  No, if you want to keep all rights to the service or support from Apple. Not to mention the fact that it then will be bork Touch ID and make the phone unusable if ever, you restore or update of iOS.

  Apple doesn't sell parts of the iPhone. There is no legitimate sources for replacement screens.

• Invalid SIM on the iPhone to Verizon unlocked replacement

  I had an iPhone 6s recently, but lately I cracked the screen, and when I went to Apple Store, they have kindly provided a new phone replacement rather than a replacement of the screen because, they said, replacements of the screen for the s 6 was not yet available.  Then, everything worked fine in the United States for a month or two, but now I came in another country, I put in another known working SIM card, and he at first said "Activation required" (while on another iPhone with the same SIM card it comes immediately started to use the SIM very well).  When I went through the first few steps of activation, he set up a screen that says

  Invalid SIM

  The SIM card inserted in this iPhone does not appear to be supported. The SIM card that you have currently installed in this iPhone is a carrier that is not supported in the title of the activation policy that is currently assigned by the activation server. This isn't a problem with the hardware with the iPhone. Please insert a different SIM card of a carrier supported or to ask that this iPhone be unlocked by your operator. For more information, contact Apple.

  I then called Verizon and they told me that they do not block iPhones. They said I need to contact Apple.  I called Apple Care, and the person I spoke made me do restore itunes procedure, which incidentally is extremely painful, since took hours and many attempts due to a combination of buggy Internet connection in the hotel, who need to download a set of 2 GB update, iTunes is not not able to resume an interrupted download.  After restoring to iTunes, it gave me the same problem.

  When I called Apple, I asked if the person did not have this problem, and he said he was and that is how solve you that problem, but I don't think he really was.  He is described very well in this other discussion here: Re: SIM not valid but unlocked?

  The message said things need to go to support second-level or senior engineer, etc. and I tried to use that language, but after that just get after triage, I got was a front-line guy who claimed that he could solve this problem. But his "miracle" did nothing.  He also responded when I asked how it happened is something 'glitched' when I put SIM card. but that has been proved wrong when I restored it from a backup that was from the day before my trip, and improved anything.

  Why can't Apple Care reps learn more about this problem and immediately he effectively treat or move users to someone who can? Does anyone know of no official statement of this problem and how to deal from Apple?

  I still support *, until the Sun come up in Cupertino. I'll keep you posted when / if it is resolved.

  Follow-up on my experience since the first post: return of the person to Apple Care kindly called me the next day, and when I pointed out that the same thing happened after I did the restore itunes procedure, but that it has not fixed the problem, he said he had to check with some people there. Then he'll be back on the line and said that they would have to make some changes that can last a few minutes or a few hours to change the 'activation policy.  Then he reminded me a little later and said that I should now make the procedure of restore itunes once more and that should not require downloading 2 GB this time, so it should go a lot faster (and no need to retry), and it should work really this time.  He was right; now it's working.

• Touch screen on the iPhone issues 5 after SW upgrade 9.3.2

  Hello

  I have an iPhone 5 that I bought just two years ago. The phone worked perfectly despite the fully loaded with applications, images and music. About two weeks ago, I upgraded the software to 9.3.2. Just after that, the touch screen started to work intermittently. When I managed to unlock, it will take seconds of use of the phone before that the touch screen no longer works again. I have to press the button several times until the touch screen comes back to life (only for a short period of time). It's totally unbearable. I can't yet answer phone
  calls.

  I contacted the technical support and all they got me to trying: restart the phone, restore it via iTunes for a backup, give it a new phone... and the problem is always the same. I've updated then 9.3.3 and same thing. I was informed by the technical support that this could be due to a problem with my hardware only made visible by a heavier operating system. Well, it's just not possible. It is not possible that my phone with applications 0 is unable to deal just with the operating system while running smoothly with the phone completely full before the upgrade.

  Someone faced the same question? If so, did you solve it? Thank you

  He Jeinser,

  Thanks for checking out the communities Support from Apple! I understand that you are having problems with the response of the touch screen on your iPhone. I can understand who want to ensure that you are able to use your iPhone, the way that you expect.

  You have already completed all the steps that I would normally recommend to solve a problem with your touchscreen, including restoring the iPhone and set up as a new device. From the information provided, it seems that your iPhone needs to be repaired. The following link should help you get started with the process and has links with additional information on topics such as the warranty and pricing of the service, replacing the battery and express alternative service.

  Repair - iPhone official Apple Support

  See you soon!

• While the iPhone overseas requires a reactivation, which sometimes works, but more often does not work. At the beginning he said that my SIM card was not supported by the activation policy assigned by the activation server.

  iPhone 6

  Network: Verizon

  iOS 9.3.3

  Twice now, once in Costa Rica in April and, more recently, in Ireland, while that phone overseas warning reads as follows:

  "your iPhone could not be activated because the activation server is not reachable. Try to connect your phone to the iPhone to activate it, or try again in a few minutes. If the problem persists contact Apple Support to Apple.com/support. »

  or:

  "The SIM card that you have currently installed in the phone is a carrier that is not supported in the title of the activation policy that is currently assigned by the activation server. This isn't a problem with the hardware with the iPhone. Please insert another card from a supported carrier SIM or ask this iPhone be unlocked by your operator. Please contact Apple for more information. »

  My carrier is Verizon and I replaced the SIM card on my return from Costa Rica end of April despite the fact that the card is unlocked and good, in theory, for international travel,

  Before you activate the phone is locked and I can't access applications like camera, that, when I travel, I need over the phone.

  Apple says call Verizon. Verizon said, you guessed it, call Apple.

  When I return to the States, everything works fine. I thought that the replacement of a SIM card would do the trick, so you can imagine my dismay when the activation warning came after I took the phone off airplane mode after I landed in Dublin and the activation warning came new.

  What is going on?

  kennypg wrote:

  iPhone 6

  Network: Verizon

  iOS 9.3.3

  Twice now, once in Costa Rica in April and, more recently, in Ireland, while that phone overseas warning reads as follows:

  "your iPhone could not be activated because the activation server is not reachable. Try to connect your phone to the iPhone to activate it, or try again in a few minutes. If the problem persists contact Apple Support to Apple.com/support. »

  or:

  "The SIM card that you have currently installed in the phone is a carrier that is not supported in the title of the activation policy that is currently assigned by the activation server. This isn't a problem with the hardware with the iPhone. Please insert another card from a supported carrier SIM or ask this iPhone be unlocked by your operator. Please contact Apple for more information. »

  My carrier is Verizon and I replaced the SIM card on my return from Costa Rica end of April despite the fact that the card is unlocked and good, in theory, for international travel,

  Before you activate the phone is locked and I can't access applications like camera, that, when I travel, I need over the phone.

  Apple says call Verizon. Verizon said, you guessed it, call Apple.

  When I return to the States, everything works fine. I thought that the replacement of a SIM card would do the trick, so you can imagine my dismay when the activation warning came after I took the phone off airplane mode after I landed in Dublin and the activation warning came new.

  What is going on?

  I think it's a problem with Verizon.

  Our company is on AT & T - and our lawyer have travel all over the world, Africa, London, South East Asia and they have never complained to me than before.

• The IPhone display problem

  Hello

  I have Martin, using the IPhone 5 and im new to IPhone, from yesterday im facing a problem with my phone screen. some lines are exposed come and go and the screen sometimes get blur as well.

  Could you please help me solve this problem as soon as possible.

  Thanks in advance.

  Kind regards

  Martin Reddy.

  Looks like you have a bad screen, you will need to replace.

• the iPhone 5 and other battery

  Last December (2015) I had my battery replaced on my iPhone 5. About two weeks later I had to have the battery replaced as it was a defective battery. After that, everything is like new.

  Last Saturday, my sat phone to 100% every day even with constant use. Finally, he died, and after that he turned his back, he began to restart every few minutes. Battery percent stuck to whatever it is when the phone turns on. Restarting is the only way to see a different percentage, but when this phone comes in the restart process. This continues until the battery is completely run out of life. I also noticed a red bar across the screen as it turns off by itself. As a melted from the half of the phone moving to the other seizure completely turned off.

  Is this a battery problem or would be - this another hardware problem?

  As I've not known of your question, it's really hard to diagnose the problem remotely. I can offer you the support page that will help you set aside or confirm any peripheral as the culprit.

  Please read here > get help with hardware on your iPhone, iPad, and iPod features touch - Apple Support

• Why my favorites list has been removed from the iPhone?

  iPhone 6 s + granted several months "Favorites" list of contacts (~ 10-12) placed. Good work, then on the recent trip abroad, I kept cellular function off for several weeks. In return, did "update to the carrier settings" as requested by message (Verizon). The list of 'Favorites' of contacts disappeared. Not sure if it was the case before the 'carrier settings update' or not, I'm not a heavy user of cell phone. The ads remain in the General contacts list. I have not yet authorized the latest IOS update. Before I go through the replacement of the list, I want to know how to prevent its loss again.

  I can't say I've never seen that happen before. However, strange things happen. I usually write off foreigners or cosmic rays. An update of the carrier should not have deleted your Favorites.

  As I do not think that it will be possible to know why it happened in the first place, it probably won't tell you how to do it will never happen. But, as I said, it is certainly not a common problem. If it were me, I would not spend a lot of mental energy to worry about this.

  Good luck.

• Does not touch the iPhone 6 after 18 months of use.  Apple Service Center is not able to solve the problem it could material being associated and returned the phone, now I'm stuck with this expensive junk, the Iphone above 6 serious problem?

  I am in India, I was using Iphone 6, 16GB, for the last 18 months, bought in Australia, progressively, the touch screen not responding. Then the problem started to happen frequently. I said, all ideas update, (9.3.2) reset, restore, etc., etc., nothing helped, finally the Apple so-called service center has confirmed that it is a hardware problem, is not repairable and advised me to return the phone and scrap it or to pay nearly 60% of the phone cost to get another phone as replacement. (It might be a refurbished phone).  As I see a lot of complaints in the blogs on the problems of the iphone 6, Apple has not taken any measure to solve my problem and trying to make more money on behalf of replacement... Now I'm stuck with such a pricey gadget... should I buy new Iphone?

  Sorry, but an iPhone can be repaired by Apple or a Service provider authorized Apple in the country of purchase. If you think of buying a new device, buy it in the country where you will use it will save you a lot of trouble if you need service.

  And, according to usage, a 16 GB model might not have enough free space left to work properly, which can also cause the phone to lag and unresponsive at times.

• IPhone 6 more touch screens not responding in the year. It is a well reported issue no and a lot with the iPhone 6 Plus. There will be an extended warranty 1 year because of this problem

  I had the iPhone 3 6, with less than 1 year for the touchscreen unresponsive. I had to replace 1 as soon as the next day after getting a new one right out of the box on the Apple store. It is a fault of well-known manufacturers, which I believe is the mother board deforming, still new in the box. Apple has a plan to extend the iPhone all 6 Plus guaranteed after the 1 year period, or at least one year from the date of the phone replacement and the original purchase date? It is right.

  We are all of the users like you

  Please send your comments if you wish to http://www.apple.com/feedback